Keyboard stopped working

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GeoBow

Member
I have a PCSPECIALIST Desktop Vortex Computer running Windows 11. It was working perfectly up to a week ago when I came back from a short holiday. I switched it on to find I could not get past the lock-screen. Every time I tried CTRL-ALT-DEL there was no effect. Eventually, I found I could get in by right-clicking the mouse. However I could only access programs by using the mouse, the keyboard had no effect, and I could not even type an eMail. I know the keyboard works because I am using it now on an old machine, (Windows 10).
 
SpyderTracks

SpyderTracks

We love you Ukraine
GeoBow said:
I have a PCSPECIALIST Desktop Vortex Computer running Windows 11. It was working perfectly up to a week ago when I came back from a short holiday. I switched it on to find I could not get past the lock-screen. Every time I tried CTRL-ALT-DEL there was no effect. Eventually, I found I could get in by right-clicking the mouse. However I could only access programs by using the mouse, the keyboard had no effect, and I could not even type an eMail. I know the keyboard works because I am using it now on an old machine, (Windows 10).
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Some more info would help, what keyboard is it? Is it usb or wireless, Bluetooth or WiFi?
 
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GeoBow

Member
I have now bought a new keyboard but typing on it is very slow. I have to hold each key down for about 2 seconds to get a response. May have to go back to my old machine to write emails..
 
SpyderTracks

SpyderTracks

We love you Ukraine
GeoBow said:
I have now bought a new keyboard but typing on it is very slow. I have to hold each key down for about 2 seconds to get a response. May have to go back to my old machine to write emails..
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It shouldn't be working that way, either it's a faulty keyboard or there's something wrong with your windows installation
 
G

GeoBow

Member
The spec of my computer is - Intel i5-11400 processor, 6GB Nvidia GeForce GTX Super Graphics, 16GB RAM, 512GB M2 SSD, running Windows 11. I am now unable to get into the computer at all, the new keyboard (Wireless, Bluetooth) does not type onscreen either so cannot get past the lock screen. If I click on the "I forgot my pin" it goes to the Microsoft Log in which needs a password, but first you need to enter your email which obviously is impossible! The mouse, which is also wireless, is unaffected and still works normally. The new keyboard works Ok with my iPad.
 
SpyderTracks

SpyderTracks

We love you Ukraine
GeoBow said:
The spec of my computer is - Intel i5-11400 processor, 6GB Nvidia GeForce GTX Super Graphics, 16GB RAM, 512GB M2 SSD, running Windows 11. I am now unable to get into the computer at all, the new keyboard (Wireless, Bluetooth) does not type onscreen either so cannot get past the lock screen. If I click on the "I forgot my pin" it goes to the Microsoft Log in which needs a password, but first you need to enter your email which obviously is impossible! The mouse, which is also wireless, is unaffected and still works normally. The new keyboard works Ok with my iPad.
Click to expand...
Sorry, we'd need the full specs from the order page on your main PCS account please, just copy and paste.
 
G

GeoBow

Member
Ok here is the full spec -

CaseCORSAIR 175R RGB MID TOWER GAMING CASE
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Change to: CORSAIR CARBIDE SERIES™ 200R COMPACT GAMING CASE

Processor (CPU)Intel® Core™ i5 Six Core Processor i5-11400 (2.6GHz) 12MB CacheMotherboardASUS® TUF GAMING Z590-PLUS WIFI (LGA1200, USB 3.2, PCIe 4.0) - ARGB ReadyMemory (RAM)16GB Corsair VENGEANCE DDR4 2400MHz (1 x 16GB)Graphics Card6GB NVIDIA GEFORCE RTX 2060 - HDMI, DP - VR Ready!1st M.2 SSD Drive512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)1st Storage DriveNOT REQUIREDDVD/BLU-RAY DriveNOT REQUIRED
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Change to: 24x DUAL LAYER DVD WRITER ±R/±RW/RAM

Power SupplyCORSAIR 450W CV SERIES™ CV-450 POWER SUPPLYPower Cable1 x 1 Metre UK Power Cable (Kettle Lead)Processor CoolingPCS FrostFlow 150 Series High Performance CPU CoolerThermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLINGSound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)Network Card10/100/1000 GIGABIT LAN PORTWireless Network CardNOT REQUIREDUSB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTSOperating SystemWindows 10 Home 64 Bit - inc. Single Licence [KK3-00002]
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Operating System LanguageUnited Kingdom - English LanguageWindows Recovery MediaWindows 10 Multi-Language Recovery Image - Unlimited Downloads from Online AccountOffice SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)Anti-VirusBullGuard™ Internet Security - Free 90 Day License inc. Gamer ModeBrowserMicrosoft® Edge (Windows 10 Only)Warranty3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)InsuranceSimplesurance Purchase Protection inc. Accidental Damage & TheftDeliverySTANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)Build TimeStandard Build - Approximately 16 to 19 working daysPromotional ItemGet Chivalry 2 & HITMAN 3 with select Intel® Core™ Processors
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Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland

However the operating system is now Windows 11, and the Bullguard has been replaced by Kaspersky Anti-Virus.
 
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