Laptop keeps crashing when it goes to sleep

[oblivatewhiffle]

My laptop crashes when it goes to sleep, it's really inconvenient as I've lost a lot of work as a result. I've upgraded all possible drivers to see if this fixes it. Does anybody else have this issue with this hardware:

Chassis & Display	Recoil Series: 15.6" Matte QHD 165Hz sRGB 100% LED Widescreen (2560x1440)
Processor (CPU)	AMD Ryzen™ 9 Eight Core Processor 5900HX (3.3GHz, 4.6GHz Turbo)
Memory (RAM)	32GB Corsair 3200MHz SODIMM DDR4 (2 x 16GB)
Graphics Card	NVIDIA® GeForce® RTX 3070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive	1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Memory Card Reader	Integrated SD Memory Card Reader
AC Adaptor	1 x 230W AC Adaptor
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Battery	Recoil Series Integrated 94WH Lithium Ion Battery
Thermal Paste	ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card	2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless	GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6E AX210 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options	1 x USB 3.2 PORT (Type C) + 3 x USB 3.2 PORTS
Keyboard Language	PER-KEY RGB BACKLIT UK MECHANICAL KEYBOARD
Operating System	Windows 11 Professional 64 Bit - inc. Single Licence
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	NO ANTI-VIRUS SOFTWARE
Browser	Google Chrome™
Notebook Mouse	INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam	INTEGRATED 1MP HD WEBCAM
Warranty	3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Dead Pixel Guarantee	1 Year Dead Pixel Guarantee Inc. Labour & Carriage Costs
Insurance	Simplesurance Purchase Protection inc. Accidental Damage & Theft
Delivery	STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time	FAST TRACK 3 WORKING DAY DISPATCH
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

 

[Bhuna50]

I've upgraded all possible drivers to see if this fixes it.

How have you updated drivers?

When you say it crashes what do you mean - does it go to a BSOD or just resets itself / turns off?

 

[Vergaro98]

I think I might know the problem:
there were some Ionico (the OEM is the same as Recoil 15.6") that crashed when put to standby because the system didn't stop and they overheated until the crash.
It was resolved through a BIOS update, I think you better ask directly to PCspecialist explaining your problem.

 

[oblivatewhiffle]

How have you updated drivers?

When you say it crashes what do you mean - does it go to a BSOD or just resets itself / turns off?

I find the machine has reset when I come back to it, I have to check the event logs to see what's gone on, some sort of failure arises when it goes to sleep and causes a reboot.

 

[oblivatewhiffle]

There's one warning "Bluetooth HID device either went out of range or became unresponsive."
Immediately before "The previous system shutdown at 16:45:07 on ‎11/‎04/‎2022 was unexpected."

 

[oblivatewhiffle]

One critical error from Kernel-Power "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

 

[SpyderTracks]

One critical error from Kernel-Power "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

That's not the cause of the error, that's just saying the system rebooted unexpectedly, that's just the fact it restarted, it's the bit preceding that that's the cause.

 

[vorken]

I have the same problem with my Recoil 15.6. When I put it to sleep for a night, I wake up to system rebooted and back to login. Tried everything with clean install included, didn't help whatsoever.
@oblivatewhiffle do you have any success resolving sleep issues?