Laptop performance problems

[casu223]

Hi

I got a custom build laptop with specs i7 10th gen rtx 2060 32gb ram. It is really slow lagging, low fps cannot do anything. Did all the updates, all drivers are up to date too. Any ideas whats wrong? it is even lagging while doing simple tasks like opening task manager takes forever.

 

[casu223]

i think i found the problem. my disc was at 100% usage and i think thats what was causing the problem. I just had to turn off a program responsible for checking fan speeds and temperatures that came installed with a laptop.

 

[ubuysa]

Can you post the full specs from your order please?

What was the software that you disabled?

 

[casu223]

full specs:

Chassis & Display	Optimus Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)	Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)
Memory (RAM)	32GB Corsair 2400MHz SODIMM DDR4 (2 x 16GB)
Graphics Card	NVIDIA® GeForce® RTX 2060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive	1TB SEAGATE 7mm SERIAL ATA III 2.5" HARD DRIVE WITH 128MB CACHE (7,200rpm)
1st M.2 SSD Drive	128GB ADATA SX6000 LITE M.2 2280 (1800 MB/R, 1200 MB/W)
Memory Card Reader	Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)

And the name of the software is called "GamingCentreU" with this on the laptop was struggling with everything.

 

[casu223]

Is there any way to switch it off completely? It is turning on every time i switch the PC on, it's not showing in startup. i have to turn it off every time

 

[ubuysa]

Did you buy a copy of Windows with it or did you install your own?

Which of the two drives runs at 100% usage?
Can you post a screen shot of the Resource Monitor disk tab please with the 100% disk problem happening?

The solution to your problem is not to disable Gaming Center - you probably need it - but to find out WHY it seems to be causing 100% disk usage.

 

[casu223]

The windows was already instaled with the laptop. The 1st drive from specs runs at 100% usage with that gaming centre on. It it strange that as soon as i turn it off the usage drops to 0%. I will provide screenshot later

 

[SpyderTracks]

The windows was already instaled with the laptop. The 1st drive from specs runs at 100% usage with that gaming centre on. It it strange that as soon as i turn it off the usage drops to 0%. I will provide screenshot later

Did you order with windows though?

 

[ubuysa]

Did you order with windows though?

Indeed, or did you just activate the test system that was on there?

 

[ubuysa]

The windows was already instaled with the laptop. The 1st drive from specs runs at 100% usage with that gaming centre on. It it strange that as soon as i turn it off the usage drops to 0%. I will provide screenshot later

So it's the hard drive that is 100% active?

I assume Windows is installed on the SSD?

I'd really like to see that Resource Monitor screenshot.

 

[FerrariVie]

You could try reinstalling gaming centre, but closing it completely might make you lose control over fans, keyboard led and performance profiles, not to mention that I'm actually not sure what will happen with the fan behaviour, if they will still work as expected.

If windows is installed on the HDD, I think it's quite "normal" behaviour having it at 100%, especially on the first few days after windows is installed. There are things that windows does that are disk consuming on slow drives, like search indexing.

It will definitely improve if windows is installed on the SSD, even though 128Gb is quite small.

 

[demon28]

I think probably the first thing to do would be to install a fresh copy of windows. I have heard of a lot of people(myself included) having odd issues because of using the windows installation the laptop came with instead of doing a fresh one. Also this will give you the opportunity to install everything yourself so you are in full control over your laptop and know what is installed where. The windows version that comes with the laptop is installed for testing so sometimes you will be missing features, have odd update issues or performance issues.

Make sure that your windows is installed on the SSD. The HDD( I had the same one) will struggle if both windows&apps are running of it, but it will work well if you are running windows off the SSD
Also I would download the latest drivers directly from Clevo, PC's driver section is outdated most of the time. Here is the link to clevo's page: https://www.clevo.com.tw/index-en.asp .
Now for the life of me I can't find which clevo model you laptop is. You can find that out by going to your windows search bar and running dxdiag. The system model on the System information tab should be your clevo model.

I am certain that doing all of these should fix your issue, but, If you are certain that the clevo control center is the issue then you can start by uninstalling it and see if that solves the problem. There is no danger in doing that as the fans will still work using the default fan curve. If you issue is fixed then I would just grab the newest version of the clevo control center from the clevo website and installing that one.

Also worth noting, as Fevieira mentioned that, windows will take a while to configure it self properly after a fresh install. The time it takes depends on your internet connection speed and the processing power of your laptop/hard drives. What you can do is just let your laptop turned on when you are not using it just to let it configure itself.

 

[casu223]

The system is installed on SSD and it has just few % of usage. I have uninstalled the gaming centre it at the moment. The HDD was constantly using 100% usage straight after start. I will try to reinstall the gaming centre first and see what happens.

So far the fans are working fine keeping good temperatures. Also next to the power button i have a button that changes the speed of the fans if necessary, exactly as the gaming centre did.

Thanks for all your answers i will keep you updated.

 

[SpyderTracks]

The system is installed on SSD and it has just few % of usage. I have uninstalled the gaming centre it at the moment. The HDD was constantly using 100% usage straight after start. I will try to reinstall the gaming centre first and see what happens.

So far the fans are working fine keeping good temperatures. Also next to the power button i have a button that changes the speed of the fans if necessary, exactly as the gaming centre did.

Thanks for all your answers i will keep you updated.

You see because you didn’t post your full specs we’re having to shoot blind... makes it much harder.

Did you order with windows or without?

Do you have Bullguard installed?

 

[casu223]

as i mentioned before i have ordered laptop with windows installed. Bullgard is uninstalled. Also i have tried to reinstall the gaming centre but still comes up with the same problem. here is screenshot with disc usage.

 

[casu223]

here is full specs if u missed it

Chassis & Display	Optimus Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)	Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)
Memory (RAM)	32GB Corsair 2400MHz SODIMM DDR4 (2 x 16GB)
Graphics Card	NVIDIA® GeForce® RTX 2060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive	1TB SEAGATE 7mm SERIAL ATA III 2.5" HARD DRIVE WITH 128MB CACHE (7,200rpm)
1st M.2 SSD Drive	128GB ADATA SX6000 LITE M.2 2280 (1800 MB/R, 1200 MB/W)
Memory Card Reader	Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor	1 x 180W AC Adaptor
Power Cable	1 x 1 Metre Cloverleaf UK Power Cable
Battery	Optimus Series Integrated 46WH Lithium Ion Battery
Thermal Paste	ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card	2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless	GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options	1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language	OPTIMUS SERIES RGB BACKLIT UK KEYBOARD
Operating System	Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser	Microsoft® Edge (Windows 10 Only)
Notebook Mouse	INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam	INTEGRATED 1MP HD WEBCAM
Warranty	3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Home Installation	NONE
Delivery	STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time	Standard Build - Approximately 5 to 7 working days
Promotional Item	Get Rainbow Six Siege: Gold Edition with select NVIDIA GeForce RTX GPUs!
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

 

[SpyderTracks]

Where are you getting gaming center from when you reinstall it?

Did you manually uninstall Bullguard? What AV are you using?

 

[casu223]

I got the gaming centre from pc specialist website/ download/ they upload all drivers/app there. Couldn't find it anywhere else.I did manually uninstalled bullguard. and at the moment im using AVG av.

 

[FerrariVie]

The system is installed on SSD and it has just few % of usage. I have uninstalled the gaming centre it at the moment. The HDD was constantly using 100% usage straight after start. I will try to reinstall the gaming centre first and see what happens.

So far the fans are working fine keeping good temperatures. Also next to the power button i have a button that changes the speed of the fans if necessary, exactly as the gaming centre did.

Thanks for all your answers i will keep you updated.

Are you sure that the button still works when you force close the gaming center service? From what I know, that service is responsible for checking temperatures and adjust the fans accordingly

 

[casu223]

yea i see now that it doesn't work if i force closing it.