Laptop performance problems

[SpyderTracks]

I got the gaming centre from pc specialist website/ download/ they upload all drivers/app there. Couldn't find it anywhere else.I did manually uninstalled bullguard. and at the moment im using AVG av.

I would personally uninstall AVG, it's no better than malware these days, and windows defender is much better and still free.

I'm hazarding a guess, but AVG could well be contributing to this, I would uninstall it and see if it improves.

 

[FerrariVie]

Do you also know which version of Gaming Center do you have?

 

[ubuysa]

PLEASE open Resource Monitor (in the Run command box enter the command resmon). When Resource Monitor opens, click the Disk tab. Ensure that all three sections are expanded (click the little down arrow to the right). Now take a screenshot and post it up here.

It is ESSENTIAL that we see what file(s) are being accessed on your HDD, only then can we know what is driving that disk so hard.

 

[casu223]

PLEASE open Resource Monitor (in the Run command box enter the command resmon). When Resource Monitor opens, click the Disk tab. Ensure that all three sections are expanded (click the little down arrow to the right). Now take a screenshot and post it up here.

It is ESSENTIAL that we see what file(s) are being accessed on your HDD, only then can we know what is driving that disk so hard.

 

[casu223]

View attachment 18495

is that what you wanted?

 

[ubuysa]

is that what you wanted?

Yep, thanks!

You can see that Gaming Centre (GCUService.exe) is making repeated accesses to Hardisk0 (which must be your D: drive) all apparently from the same process (PID 13896), which means these must be separate threads in that process - that's most unusual and clearly not right. This does show that Gaming Centre is causing your D: drive a problem.

However, you can also see that there is a single Steam file (D:\Program Files (x86)\Steam\bin\cef\cef.win7\libcef.dll) that is being accessed by two processes at the same time (PID 4 and PID 13340) one process is part of the Windows system and the other is part of Steam itself. These two processes will be getting in each others way resulting in I/O queuing and thus poor performance for whatever aspect of Steam that dll file serves. I don't use Steam and know nothing about how it operates, but this conflict looks strange to me.

Before we go further we need to know whether you originally had Bullguard installed? I note that you've said that 'Bullguard is uninstalled', does that means that it once was installed? If you did originally have Bullguard installed but you have since manually uninstalled it then I would strongly advise a fully clean reinstall of Windows allowing Windows Update to install all drivers. Then install Gaming Center and see whether you observe the same problem.

 

[casu223]

yes bullguard was originally installed. thanks for your help

 

[ubuysa]

yes bullguard was originally installed. thanks for your help

I really would do a clean install then. My guess is that there is either some bits of Bullguard left or the uninstall corrupted your Windows system.

I really wouldn't assume that because not installing Gaming Center seems to solve the problem that it's fixed. In fact it's just hiding the main symptom, the problem is likely still there and may manifest itself in other ways later.

 

[casu223]

I really would do a clean install then. My guess is that there is either some bits of Bullguard left or the uninstall corrupted your Windows system.

I really wouldn't assume that because not installing Gaming Center seems to solve the problem that it's fixed. In fact it's just hiding the main symptom, the problem is likely still there and may manifest itself in other ways later.

You must be right now i uninstalled avg and the disc is working fine. Im reinstalling the windows now. I will keep you updated when im done.