DeadEyeDuk
Superhero Level Poster
Hi guys,
Why do these things happen when you have no time to deal with them?!
Mum's laptop that she's had since last August decided to power itself off this morning. After a few attempts to see if it'd stay on, it kept doing it, even in Safe Mode (was going to try and roll it back).
The only symptom she saw and indeed I saw were 2 of the leds (next to the wifi led...pic below) came on, bit of beeping and then off.
This is a Genesis IV, hers is a Genesis III, but the layout looks the same from the image.
It is those 2 lights, and I cannot make out the symbol above them (like the wifi light has a wifi thingy above).
As I say, I am short on time now, but hopefully someone might have a bright idea and I shall check back on Sunday/Monday. Will ofc go down the support avenue (well she will
)if required, but just sods law it happens today!
Her spec is below too (just in case).
Chassis & Display
Genesis III: 15.6" Glossy HD LED 16:9 Widescreen (1366x768)
Processor (CPU)
Intel® Core™i3 Dual Core Mobile Processor i3-2310M (2.10GHz) 3MB Cache
Memory (RAM)
4GB SAMSUNG 1333MHz SODIMM DDR3 MEMORY (2 x 2GB)
Graphics Card
Intel® HD Graphics 3000 Video Memory Technology up to 1.7GB
Memory - 1st Hard Disk
320GB WD SCORPIO BLACK WD3200BEKT, SATA 3 Gb/s, 16MB CACHE (7200 rpm)
1st DVD/BLU-RAY Drive
8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
Memory Card Reader
Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro & Duo)
Sound Card
Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Network Facilities
GIGABIT LAN & WIRELESS 802.11N CARD INC. BLUETOOTH 3.0
USB Options
3 x USB 2.0 PORTS AS STANDARD
Battery
Genesis Series 6 Cell Lithium Ion Battery (4,400 mAh)
Power Lead & Adaptor
1 x UK Power Lead & 65W AC Adaptor
Operating System
Genuine Windows 7 Home Premium 64 Bit - inc DVD & Licence (£79)
Office Software
NO OFFICE SOFTWARE
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1.3 MEGAPIXEL WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour) (£5)
DED
Why do these things happen when you have no time to deal with them?!
Mum's laptop that she's had since last August decided to power itself off this morning. After a few attempts to see if it'd stay on, it kept doing it, even in Safe Mode (was going to try and roll it back).
The only symptom she saw and indeed I saw were 2 of the leds (next to the wifi led...pic below) came on, bit of beeping and then off.
This is a Genesis IV, hers is a Genesis III, but the layout looks the same from the image.
It is those 2 lights, and I cannot make out the symbol above them (like the wifi light has a wifi thingy above).
As I say, I am short on time now, but hopefully someone might have a bright idea and I shall check back on Sunday/Monday. Will ofc go down the support avenue (well she will
)if required, but just sods law it happens today!Her spec is below too (just in case).
Chassis & Display
Genesis III: 15.6" Glossy HD LED 16:9 Widescreen (1366x768)
Processor (CPU)
Intel® Core™i3 Dual Core Mobile Processor i3-2310M (2.10GHz) 3MB Cache
Memory (RAM)
4GB SAMSUNG 1333MHz SODIMM DDR3 MEMORY (2 x 2GB)
Graphics Card
Intel® HD Graphics 3000 Video Memory Technology up to 1.7GB
Memory - 1st Hard Disk
320GB WD SCORPIO BLACK WD3200BEKT, SATA 3 Gb/s, 16MB CACHE (7200 rpm)
1st DVD/BLU-RAY Drive
8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
Memory Card Reader
Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro & Duo)
Sound Card
Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Network Facilities
GIGABIT LAN & WIRELESS 802.11N CARD INC. BLUETOOTH 3.0
USB Options
3 x USB 2.0 PORTS AS STANDARD
Battery
Genesis Series 6 Cell Lithium Ion Battery (4,400 mAh)
Power Lead & Adaptor
1 x UK Power Lead & 65W AC Adaptor
Operating System
Genuine Windows 7 Home Premium 64 Bit - inc DVD & Licence (£79)
Office Software
NO OFFICE SOFTWARE
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1.3 MEGAPIXEL WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour) (£5)
DED
