We have 2 PCSpecialist supplied machines running Linux Mint 21.1 XFCE. One laptop and one AIO. Both are experiencing the following symptoms intermittently, sometimes as much as 4 times a day:
BSOD (Black screen of death)
Freezes - only solution is to power off and back on.
Spontaneous reboots
There's nothing in Logs that I can see.
Any ideas what I could check to resolve this?
Laptop Config:
Chassis & Display
Elimina Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i5 12 Core Processor 12500H (4.5GHz Turbo)
Memory (RAM)
64GB PCS PRO SODIMM DDR4 2666MHz (2 x 32GB)
Graphics Card
NVIDIA® GeForce® GTX 1650 - 4.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
2TB PCS PCIe M.2 SSD (3300 MB/R, 2900 MB/W)
1st M.2 SSD Drive
2TB PCS PCIe M.2 SSD (3300 MB/R, 2900 MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
2 x 120W AC Adaptor
Power Cable
1 x 1.5 Metre Cloverleaf UK Power Cable
Battery
Elimina Series Integrated 54WH Lithium Ion Battery
Thermal Paste
Chassis & Display
Elimina Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i5 12 Core Processor 12500H (4.5GHz Turbo)
Memory (RAM)
64GB PCS PRO SODIMM DDR4 2666MHz (2 x 32GB)
Graphics Card
NVIDIA® GeForce® GTX 1650 - 4.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
2TB PCS PCIe M.2 SSD (3300 MB/R, 2900 MB/W)
1st M.2 SSD Drive
2TB PCS PCIe M.2 SSD (3300 MB/R, 2900 MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
2 x 120W AC Adaptor
Power Cable
1 x 1.5 Metre Cloverleaf UK Power Cable
Battery
Elimina Series Integrated 54WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Cinema
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6E AX210 (2.4 Gbps) + BT 5.3
USB/Thunderbolt Options
2 x USB 3.2 PORTS (Type C) + 1 x USB 3.2 PORT + 1 x USB 2.0 PORT
Keyboard Language
ELIMINA 17" SERIES MULTI COLOUR BACKLIT UK KEYBOARD
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 11 Multi-Language Recovery Image - Supplied on USB Drive
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge
Laptop Cooling Stands
CoolerMaster NotePal L2 Laptop Cooler, up to 17.3 inch
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 3 to 5 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Cinema
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6E AX210 (2.4 Gbps) + BT 5.3
USB/Thunderbolt Options
2 x USB 3.2 PORTS (Type C) + 1 x USB 3.2 PORT + 1 x USB 2.0 PORT
Keyboard Language
ELIMINA 17" SERIES MULTI COLOUR BACKLIT UK KEYBOARD
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 11 Multi-Language Recovery Image - Supplied on USB Drive
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge
Laptop Cooling Stands
CoolerMaster NotePal L2 Laptop Cooler, up to 17.3 inch
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 3 to 5 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
BSOD (Black screen of death)
Freezes - only solution is to power off and back on.
Spontaneous reboots
There's nothing in Logs that I can see.
Any ideas what I could check to resolve this?
Laptop Config:
Chassis & Display
Elimina Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i5 12 Core Processor 12500H (4.5GHz Turbo)
Memory (RAM)
64GB PCS PRO SODIMM DDR4 2666MHz (2 x 32GB)
Graphics Card
NVIDIA® GeForce® GTX 1650 - 4.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
2TB PCS PCIe M.2 SSD (3300 MB/R, 2900 MB/W)
1st M.2 SSD Drive
2TB PCS PCIe M.2 SSD (3300 MB/R, 2900 MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
2 x 120W AC Adaptor
Power Cable
1 x 1.5 Metre Cloverleaf UK Power Cable
Battery
Elimina Series Integrated 54WH Lithium Ion Battery
Thermal Paste
Chassis & Display
Elimina Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i5 12 Core Processor 12500H (4.5GHz Turbo)
Memory (RAM)
64GB PCS PRO SODIMM DDR4 2666MHz (2 x 32GB)
Graphics Card
NVIDIA® GeForce® GTX 1650 - 4.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
2TB PCS PCIe M.2 SSD (3300 MB/R, 2900 MB/W)
1st M.2 SSD Drive
2TB PCS PCIe M.2 SSD (3300 MB/R, 2900 MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
2 x 120W AC Adaptor
Power Cable
1 x 1.5 Metre Cloverleaf UK Power Cable
Battery
Elimina Series Integrated 54WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Cinema
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6E AX210 (2.4 Gbps) + BT 5.3
USB/Thunderbolt Options
2 x USB 3.2 PORTS (Type C) + 1 x USB 3.2 PORT + 1 x USB 2.0 PORT
Keyboard Language
ELIMINA 17" SERIES MULTI COLOUR BACKLIT UK KEYBOARD
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 11 Multi-Language Recovery Image - Supplied on USB Drive
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge
Laptop Cooling Stands
CoolerMaster NotePal L2 Laptop Cooler, up to 17.3 inch
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 3 to 5 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Cinema
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6E AX210 (2.4 Gbps) + BT 5.3
USB/Thunderbolt Options
2 x USB 3.2 PORTS (Type C) + 1 x USB 3.2 PORT + 1 x USB 2.0 PORT
Keyboard Language
ELIMINA 17" SERIES MULTI COLOUR BACKLIT UK KEYBOARD
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 11 Multi-Language Recovery Image - Supplied on USB Drive
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge
Laptop Cooling Stands
CoolerMaster NotePal L2 Laptop Cooler, up to 17.3 inch
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 3 to 5 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland