Login problem

Gannicus

Member
Hello
I have bought a pc from pc specialists a couple of months ago on friday my pc crashed while loading a game and at first it removed my task bar i was unable to access settings, personlise. i turned the pc off and left it till the next day, when i turned the pc back on it got to the login screen and wont go any further

Can anyone please have any idea how to rectify this problem

Thank you
 

SpyderTracks

We love you Ukraine
Hello
I have bought a pc from pc specialists a couple of months ago on friday my pc crashed while loading a game and at first it removed my task bar i was unable to access settings, personlise. i turned the pc off and left it till the next day, when i turned the pc back on it got to the login screen and wont go any further

Can anyone please have any idea how to rectify this problem

Thank you
What do you mean it won't go any further, what happens? Is there an error message?

Can you post your full specs from the order page?
 

Gannicus

Member
Hello these are my specs

The pc turns on goes to the login screen comes up with message saying ( something has happened to your pin isnt available. Click to set up your pin again) but the moment you click it you are sent back to the main screen with the clock on it


Case
THERMALTAKE V200 2.0 TEMPERED GLASS RGB EDITION GAMING CASE
Processor (CPU)
AMD Ryzen 5 3600X Six Core CPU (3.8GHz-4.4GHz/36MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 2400MHz (1 x 16GB)
Graphics Card
4GB NVIDIA GEFORCE GTX 1650 - HDMI
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
2nd Storage Drive
2TB SEAGATE IRONWOLF PRO 3.5", 7200 RPM 128MB CACHE
Power Supply
CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H100x Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Extra Case Fans
1x 120mm Black Case Fan (configured to extract from rear/roof)
Sound Card
Creative Sound Blaster® Audigy™ FX OEM
Wireless/Wired Networking
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KK3-00002]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge (Windows 10 Only)
Monitor
Samsung LC24F390FHUXEN Curved 24"
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
 

SpyderTracks

We love you Ukraine
Hello these are my specs

The pc turns on goes to the login screen comes up with message saying ( something has happened to your pin isnt available. Click to set up your pin again) but the moment you click it you are sent back to the main screen with the clock on it


Case
THERMALTAKE V200 2.0 TEMPERED GLASS RGB EDITION GAMING CASE
Processor (CPU)
AMD Ryzen 5 3600X Six Core CPU (3.8GHz-4.4GHz/36MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 2400MHz (1 x 16GB)
Graphics Card
4GB NVIDIA GEFORCE GTX 1650 - HDMI
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
2nd Storage Drive
2TB SEAGATE IRONWOLF PRO 3.5", 7200 RPM 128MB CACHE
Power Supply
CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H100x Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Extra Case Fans
1x 120mm Black Case Fan (configured to extract from rear/roof)
Sound Card
Creative Sound Blaster® Audigy™ FX OEM
Wireless/Wired Networking
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KK3-00002]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge (Windows 10 Only)
Monitor
Samsung LC24F390FHUXEN Curved 24"
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
So instead of logging on with a PIN, login with your password, you should have "I forgot my PIN" at the login screen under the entry box, click that and login with your password, then in windows you can set a new PIN.
 

Gannicus

Member
It doesnt come up with that it all come ups with is that message and set up pin but that doesnt work have tryed logging in with safe mode but comes up with a error and sends me back to the log in screen the image attached is the only screen i can access through the normal login process
 

SpyderTracks

We love you Ukraine
It doesnt come up with that it all come ups with is that message and set up pin but that doesnt work have tryed logging in with safe mode but comes up with a error and sends me back to the log in screen the image attached is the only screen i can access through the normal login process
At the login screen, you should have an option below the PIN entry box to say "I forgot my PIN", just click that.
 

SpyderTracks

We love you Ukraine
 

Gannicus

Member
Sorry ive attached again
 

Attachments

  • A354EC34-19C2-45B3-A93A-9CA730E94DCD.jpeg
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Gannicus

Member
the image on the last message and the one attached on this is the only screens the computer lets me access
 

Attachments

  • 81097892-6A93-46DA-A096-E01D7E1AFE6C.jpeg
    81097892-6A93-46DA-A096-E01D7E1AFE6C.jpeg
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SpyderTracks

We love you Ukraine
the image on the last message and the one attached on this is the only screens the computer lets me access
Yes, that's the login screen, that's where you select forgot my pin, or is that immediately showing the same error before you enter your PIN?
 

Gannicus

Member
there is nothing on the screen except for the time and date and the internet emblem when you click on the screen it goes straight to the pin
 

SpyderTracks

We love you Ukraine
there is nothing on the screen except for the time and date and the internet emblem when you click on the screen it goes straight to the pin
Ok, you're not explaining yourself very well.

At the login screen, you should be able to trigger a login, it will ask for your PIN, underneath that you should be able to select "forgotten PIN" and instead login with your password.

When you're at the PIN entry, what's stopping you at that point?

Maybe upload a video of the issue, I'm not understanding what the problem is?
 

SpyderTracks

We love you Ukraine
Just wondering, is the PC connected to the internet when you're trying this? It won't be able to reset the PIN without an internet connection, that could be why it's erroring.
 
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