Misaligned Usb ports

Fizzo

Bronze Level Poster
Hey again, my brother just got his PC Today and we noticed a issue, unfortunately some of the ports at the back of the motherboard are not usable, We called Up PCS and they recommended to try loosen the top left screw on the motherboard and there was no movement. I would be grateful for any suggestions
Thanks Fizzo
Photos are underneath
 

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barlew

Godlike
Hey again, my brother just got his PC Today and we noticed a issue, unfortunately some of the ports at the back of the motherboard are not usable, We called Up PCS and they recommended to try loosen the top left screw on the motherboard and there was no movement. I would be grateful for any suggestions
Thanks Fizzo
Photos are underneath
Thats really weird. it looks like you need taller standoff mounts because your motherboard is sitting too close to the case.

*Edit* - By that I don't mean go buy some. To me that hasn't been built properly and needs sending back.

Can you take some photos of the inside of the case so we can try and see how the motherboard is sitting.
 

Martinr36

MOST VALUED CONTRIBUTOR
Thats really weird. it looks like you need taller standoff mounts because your motherboard is sitting too close to the case.

*Edit* - By that I don't mean go buy some. To me that hasn't been built properly and needs sending back.

Can you take some photos of the inside of the case so we can try and see how the motherboard is sitting.
Yeah we've seen one or 2 of these in the past unfortunately
 

Fizzo

Bronze Level Poster
Ok thank you for the reply here’s so more pictures. there a slight gap which i presume is normal.
 

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Martinr36

MOST VALUED CONTRIBUTOR
can you tke the other panel off so we can see what's going on from the other side, and are there any stand off rating around in the case anywhere
 

Fizzo

Bronze Level Poster
Okay there are some of the things
 

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Fizzo

Bronze Level Poster
Okay sorry i’m not a very good photographer but thank you very much for the help is there place or something where i make it easier to see, thanks Fizzo
 

barlew

Godlike
Okay sorry i’m not a very good photographer but thank you very much for the help is there place or something where i make it easier to see, thanks Fizzo
It's not your fault. The the first pictures are pretty definitive. The only thing you can do is book an RMA and send it back.
 

Fizzo

Bronze Level Poster
Ok thank you very much for help, I unfortunately think i will have to do that! have good night.
 

Fizzo

Bronze Level Poster
Here are some more photos unfortunately i could get any perfect pictures, i couldn’t really get look up from the top
 

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Fizzo

Bronze Level Poster
i can see the stand offs from the top, but there isn’t a huge noticeable difference
 

barlew

Godlike
i can see the stand offs from the top, but there isn’t a huge noticeable difference
It looks like the motherboard is sloping down away from the IO board which is why the ports aren't aligned. If you gently lift the opposite side of the motherboard to the ports does it move at all? If so does it line up?

Even if it does you will still have to send it back because the whole motherboard will need to be removed to sort this out.
 
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