Missing graphic card ?

H

Henriquede Oliveira Silva654

Member
Hi,
This is my first post here, if anyone can help me I would be grateful.

Sorry for my broken English.

I bought a new laptop and I'm having a lot of trouble understanding why I can't see my video card in any software that would allow me to see it installed on the motherboard.

As I had just purchased a fresh version of Windows, I did a clean install the same day I received the laptop.
But since then I can't use the video card that I bought with the laptop... And I can't confirm that I had the video card before, because I received it and formatted it because I needed to start working.

1) I tried installing GeForce Experience for the exact video card model in my order, but it couldn't find the card.

2) I tried to install GeForce Experience to automatically detect which video card I bought in my order, but it couldn't find the card.

3) I tried to download, in the download session of my order, the card driver: "W10_03_VGA.zip", but the download of this file doesn't even finish... it gives an error every time I try to download (but only this gives error).

4) When I go to: Upgrade this order, strangely the video card does not appear as an option to upgrade.

Does this all mean I paid for a laptop with a graphics card and they didn't install the graphics card? Or is there another way to install the driver and make Windows recognize the card?

Can anyone help me understand if my laptop really came with the video card I bought with my order?
 

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SpyderTracks

SpyderTracks

We love you Ukraine
Henriquede Oliveira Silva654 said:
Hi,
This is my first post here, if anyone can help me I would be grateful.

Sorry for my broken English.

I bought a new laptop and I'm having a lot of trouble understanding why I can't see my video card in any software that would allow me to see it installed on the motherboard.

As I had just purchased a fresh version of Windows, I did a clean install the same day I received the laptop.
But since then I can't use the video card that I bought with the laptop... And I can't confirm that I had the video card before, because I received it and formatted it because I needed to start working.

1) I tried installing GeForce Experience for the exact video card model in my order, but it couldn't find the card.

2) I tried to install GeForce Experience to automatically detect which video card I bought in my order, but it couldn't find the card.

3) I tried to download, in the download session of my order, the card driver: "W10_03_VGA.zip", but the download of this file doesn't even finish... it gives an error every time I try to download (but only this gives error).

4) When I go to: Upgrade this order, strangely the video card does not appear as an option to upgrade.

Does this all mean I paid for a laptop with a graphics card and they didn't install the graphics card? Or is there another way to install the driver and make Windows recognize the card?

Can anyone help me understand if my laptop really came with the video card I bought with my order?
Click to expand...
Hiya, is this a PC specialist system? Could you post your full specs from the order page?
 
H

Henriquede Oliveira Silva654

Member
SpyderTracks said:
Hiya, is this a PC specialist system? Could you post your full specs from the order page?
Click to expand...
Hi, yes it's a PC specialist system.

Here you are:

Chassis & Display
Defiance Series: 17.3" Matte, Full HD, 144Hz, Pantone Validated 72% NTSC, LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 14 Core Processor 12700H (2.3GHz, 4.7GHz Turbo)
Memory (RAM)
32GB PCSpecialist PRO SODIMM DDR4 2666MHz (1 x 32GB)
Graphics Card
NVIDIA® GeForce® RTX 3060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1 (n)(n)(n)(n)(n)(n)(n)
1st M.2 SSD Drive
512GB INTEL® 670p M.2 NVMe PCIe SSD (up to 3000MB/sR, 1600MB/sW)
1st M.2 SSD Drive
1TB INTEL® 660p M.2 NVMe PCIe SSD (up to 1800MB/sR | 1800MB/sW)
AC Adaptor
1 x 230W AC Adaptor
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Battery
Defiance Series Integrated 6 Cell Lithium Ion Battery (80WH)
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0
USB/Thunderbolt Options
1 x THUNDERBOLT 4 PORT + 3 x USB 3.2 PORTS
Keyboard Language
PER-KEY RGB BACKLIT UK KEYBOARD
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build Time
FAST TRACK 5 WORKING DAY DISPATCH
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 
SpyderTracks

SpyderTracks

We love you Ukraine
So it's got an RTX3060.

But it won't be registered until you configure windows, so the very last drivers you install are nvidia graphics and the master control driver, you can see that the chipset isn't even installed so you won't be able to configure the rest until that point.

You can't upgrade graphics on a laptop, it's not like a desktop where it's an exchangeable card, they're part of the motherboard.
 
H

Henriquede Oliveira Silva654

Member
SpyderTracks said:
So it's got an RTX3060.

But it won't be registered until you configure windows, so the very last drivers you install are nvidia graphics and the master control driver, you can see that the chipset isn't even installed so you won't be able to configure the rest until that point.

You can't upgrade graphics on a laptop, it's not like a desktop where it's an exchangeable card, they're part of the motherboard.
Click to expand...
Spyder, could you help me with this?
I can't understand what's the next step I should do.

On the download session, I downloaded the chipset and installed it but nothing changed.
 
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