Monitor can't detect Icon R5 after a few hours

[T Anderson]

Recently purchased Icon R5 from Curry's. Followed set up and was working for a few hours. On the 2nd day used for 10 minutes, a strange noise and monitor loses connection.
PC can turn on, lights and fan are working but no connection to monitor. Held power button to reset but issue continues. Specs below:

PCSPECIALIST Icon 211 Gaming PC - AMD Ryzen 5, RTX 3050, 1 TB SSD

Processor - AMD Ryzen 5 5500 Processor
- Hexa-core
- 3.6 GHz / 4.2 GHz
- 19 MB cache
Motherboard
ASUS PRIME A520M-A II/CSM

Memory (RAM)
- 16 GB DDR4 (3600 MHz)
- 128 GB maximum installable RAM

Graphics Card
NVIDIA GeForce RTX 3050
- 8 GB GDDR6

Storage
1 TB SSD

please advise, Warranty Registered 2962468

 

[BlessedSquirrel]

Best to take it back to curry’s and get a replacement

But it’s not a great PC, I would personally see if you can get a full refund and get some advice on something more suitable

 

[T Anderson]

Best to take it back to curry’s and get a replacement

But it’s not a great PC, I would personally see if you can get a full refund and get some advice on something more suitable

Understood, thanks