Multiple device failures

[Duffbot]

My laptop is a 2014 build and I've started to get multiple devices playing up. I'm not expecting miracles and I'm still very happy with this laptop, but there are few things I can't seem to get working properly.

First off is the webcam. I can't find it in device manager so I'm unable to try to update drivers etc. I am unsure when this stopped working tbh.

Secondly, my WiFi adapter is only able to get me download speeds of approx 25Mbps when my mobile phone can get 65Mbps on the same network. The drivers are updated to current iteration.

Thirdly, the keyboard backlight only shows blue now. And I can't remember how to pull up the UI.

Any help on any of these issues would be greatly appreciated.

Thanks.

 

[Bastet]

For the webcam: Check under device manager>View>show hidden devices, if there uninstall the devices & then scan for hardware changes.
Check for any camera key on the keyboard & see if this has been clicked which would disable the camera.
The wifi adapter may only be using 2.4Ghz band while the phone is using 5Ghz, the only way you’d fix this is to purchase a wifi dongle. Look under the wifi adapter’s properties & find duplex & change this to full & see if the speed increases.

 

[Duffbot]

Cheers for the reply bastet. I've checked the hidden devices and I don't see it there. Not sure what happened to it.

I've used a 5GHz dongle as well as without and I'm getting practically the same speed on both.

Anyway, I know it's a really old build. Thanks for your help.

 

[SpyderTracks]

Can you post your full specs?

 

[Brendan]

Hi Spydertracks,

Chassis & Display
Vortex Series: 17.3" Matte Full HD LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Quad Core Mobile Processor i7-4710MQ (2.50GHz) 6MB
Memory (RAM)
16GB KINGSTON HYPER-X GENESIS 1600MHz SODIMM DDR3 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® GTX 870M - 6.0GB DDR5 Video RAM - DirectX® 11
1st Storage Drive
1TB SEAGATE HYBRID 2.5" SSHD Drive, SATA 6 Gb/s, 64MB CACHE (5400 rpm)
DVD/BLU-RAY Drive
8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
External Hard Drive
WD 2TB Passport Ultra USB 3.0 External HDD - WDBMWV0020BBK
Memory Card Reader
Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro & Duo)
Power Cable
1 x UK Power Lead & 230W AC Adaptor
Battery
Vortex 17.3" Series 8 Cell Lithium Ion Battery (5,200 mAh/76.96WH)
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
Intel 5.1 Channel High Definition Audio + SPDIF/MIC/Headphone Jack
Wireless/Wired Networking
GIGABIT LAN & WIRELESS 802.11N CARD + BT 3.0 (RTL8723BE)
USB/Thunderbolt Options
3 x USB 3.0 PORTS + 1 x USB 2.0 PORT AS STANDARD
Firewire
1 X 1394a FIREWIRE PORT
Keyboard Language
INTEGRATED BACKLIT UK KEYBOARD WITH NUMBER PAD
Operating System
Genuine Windows 7 Home Premium 64 Bit w/SP1 - inc DVD & Licence
Windows Recovery Media
Windows 7 Home Premium (64-bit) DVD with paper sleeve
Office Software
NO OFFICE SOFTWARE
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Laptop Cooling Stands
Zalman ZM-NC11 Ultra-Quiet Laptop Cooler, upto 17.3 inch
Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 2.0 MEGAPIXEL WEBCAM

 

[SpyderTracks]

For the webcam, there’s a shortcut on the function keys, make sure it’s not disabled.

for the WiFi, what are you using to measure speeds?

I take it you’ve updated to windows 10?

 

[Brendan]

The Fn key works for volume etc but nothing happens when I use it with the webcam button, or for the backlit keyboard buttons. Using speedtest.net for the network speed and yes I updated to win10 when it first became available.

 

[SpyderTracks]

The Fn key works for volume etc but nothing happens when I use it with the webcam button, or for the backlit keyboard buttons. Using speedtest.net for the network speed and yes I updated to win10 when it first became available.

That suggests that Clevo Control Center (Hotkey) isn't installed?

 

[dogbot]

If the camera is not enabled it does not appear in device manager.
Enable the camera by Fn+F10 or Fn+Esc for access to the camera in the Control centre.
To switch on the camera, go to the Start menu app list and use the camera app or send to the menu for future use.