Multiple issues with Recoil Laptop

Got a Recoil IV 18 months ago, planned to use it in college but has been sitting on my desk since the pandemic started. I leave it on my desk with the lid open on a stand 90% of the time while I’m playing games or studying, closing it only a couple of times a week. The hinge cover has now cracked open and the lid wont close properly. I’m about to do online exams and I’ve a thesis to write so losing my laptop for 3+ weeks is not an option. Any ideas? Laptop battery is also terrible. Is there any guides also on repasting the CPU for my model? Thanks spec below:

Chassis & Display
Recoil Series: 15.6" Matte Full HD 240Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo)
Memory (RAM)
32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card
NVIDIA® GeForce® RTX 2070 SUPER - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB INTEL® 660p M.2 NVMe PCIe SSD (up to 1800MB/sR | 1800MB/sW)
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 230W AC Adaptor
Power Cable
2 x 1 Metre UK Power Cable (Kettle Lead)
Battery
Recoil Series Integrated 94WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Def. Audio + THX Spatial Audio
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX201 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x THUNDERBOLT 3 PORT + 3 x USB 3.1 PORTS
Keyboard Language
PER-KEY RGB BACKLIT UK MECHANICAL KEYBOARD
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build Time
Standard Build - Approximately 6 to 8 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 

SpyderTracks

We love you Ukraine
Moderator
You've got a defective laptop but you're not willing to send it for repairs... I'm afraid there's not a lot we can suggest, you need to get it RMA'd.

Repasting is just a standard thing no matter what chassis. It's just weather it's one or two heatsinks.
 
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Hi, I have a Recoil IV which stutters every few minutes when playing games. Never used to do this before when playing the same games on identical settings. Have reinstalled my graphics drivers and even bought the KLIM Cyclone laptop cooling fan to no avail. To add to this I have got 3 BSOD in the past month all with the same stop code: Video_dxgkrnl_fatal_error. I am unsure how to diagnose this further, when the stutters happen there are no spikes in the task manager.

Chassis & Display
Recoil Series: 15.6" Matte Full HD 240Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo)
Memory (RAM)
32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card
NVIDIA® GeForce® RTX 2070 SUPER - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB INTEL® 660p M.2 NVMe PCIe SSD (up to 1800MB/sR | 1800MB/sW)
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 230W AC Adaptor
Power Cable
2 x 1.5 Metre UK Power Cable (Kettle Lead)
Battery
Recoil Series Integrated 94WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Def. Audio + THX Spatial Audio
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX201 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x THUNDERBOLT 3 PORT + 3 x USB 3.1 PORTS
Keyboard Language
PER-KEY RGB BACKLIT UK MECHANICAL KEYBOARD
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build Time
Standard Build - Approximately 2 to 4 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 

SpyderTracks

We love you Ukraine
Moderator
Hi, I have a Recoil IV which stutters every few minutes when playing games. Never used to do this before when playing the same games on identical settings. Have reinstalled my graphics drivers and even bought the KLIM Cyclone laptop cooling fan to no avail. To add to this I have got 3 BSOD in the past month all with the same stop code: Video_dxgkrnl_fatal_error. I am unsure how to diagnose this further, when the stutters happen there are no spikes in the task manager.

Chassis & Display
Recoil Series: 15.6" Matte Full HD 240Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo)
Memory (RAM)
32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card
NVIDIA® GeForce® RTX 2070 SUPER - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB INTEL® 660p M.2 NVMe PCIe SSD (up to 1800MB/sR | 1800MB/sW)
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 230W AC Adaptor
Power Cable
2 x 1.5 Metre UK Power Cable (Kettle Lead)
Battery
Recoil Series Integrated 94WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Def. Audio + THX Spatial Audio
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX201 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x THUNDERBOLT 3 PORT + 3 x USB 3.1 PORTS
Keyboard Language
PER-KEY RGB BACKLIT UK MECHANICAL KEYBOARD
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build Time
Standard Build - Approximately 2 to 4 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Have you checked thermals and repasted?

Have you serviced it since you've had it?
 
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