Hi
I'm new to owning a gaming PC. I own the PCSPECIALIST Tornado A5X Gaming PC - AMD Ryzen 5, RX 6600 XT, 2TB HDD & 512GB SSD. The PC works fine playing videogames and watching videos on websites. However, occasionally whilst watching a movie or a video the screen will freeze. My cursor can still move but I can't interact with anything. I can open the Start menu and try to shut the PC down but it does nothing. The only choice I have is to switch the PC off via the power button, which I don't want to do. If I try to open Chrome or any other app, nothing happens.
It happens with any video-playing software - Films & TV, Windows Media Player, VLC player, etc. I'm not great with technology but I was just wondering if anybody had any ideas? The freezing happens randomly. Sometimes I can watch videos for half an hour and it will freeze; other times only a couple of minutes. Sometimes I get away with it not freezing at all!
Any advice would be very helpful. Thank you!
I'm new to owning a gaming PC. I own the PCSPECIALIST Tornado A5X Gaming PC - AMD Ryzen 5, RX 6600 XT, 2TB HDD & 512GB SSD. The PC works fine playing videogames and watching videos on websites. However, occasionally whilst watching a movie or a video the screen will freeze. My cursor can still move but I can't interact with anything. I can open the Start menu and try to shut the PC down but it does nothing. The only choice I have is to switch the PC off via the power button, which I don't want to do. If I try to open Chrome or any other app, nothing happens.
It happens with any video-playing software - Films & TV, Windows Media Player, VLC player, etc. I'm not great with technology but I was just wondering if anybody had any ideas? The freezing happens randomly. Sometimes I can watch videos for half an hour and it will freeze; other times only a couple of minutes. Sometimes I get away with it not freezing at all!
Any advice would be very helpful. Thank you!
