My screen freezes for no reason (Initial 15.6" with Ubuntu 20.04). | PCSPECIALIST

My screen freezes for no reason (Initial 15.6" with Ubuntu 20.04).

theAlpman

Member
Hello,
I recently bought an Initia Series 15.6", and I installed Ubuntu 20.04 with one unique encrypted partition for system and data (LUKS).
Now I'm running on Ubuntu 20.04.2.
I was running on kernel 5.8.0.48. I started having problems : screen freeze (more and more often) until the screen was freezing even on the purple the log-in page so I could only work in recovery mode, which is nearly impossible ! It was better with 5.8.0.45 but eventually the problem came back.
I downgraded the kernel to 5.4.0.70 (with sudo apt install --install-recommends linux-generic), which solved the problem (except for suspend mode which usually freezes the computer). But now I have the problem again !
The only thing I can do is shut down with the power button and restart.

My config is in the attached file and below is the error log when I had to shut down a couple times.

Do you have an idea of what's going on ?

Thank you

Code:
journalctl --no-pager --since yesterday -p err
-- Reboot --
avril 25 10:16:08 jr-ubuntu kernel: [drm:tc_port_live_status_mask [i915]] *ERROR* Port C/TC#1: live status 00000004 mismatches the legacy port flag, fix flag
avril 25 10:16:08 jr-ubuntu systemd-udevd[664]: /etc/udev/rules.d/60-brother-brscan4-libsane-type1.rules:9 Invalid key 'SYSFS'
avril 25 10:16:08 jr-ubuntu systemd-udevd[664]: /etc/udev/rules.d/60-brother-libsane-type1-inst.rules:14 Invalid key 'SYSFS'
avril 25 10:16:10 jr-ubuntu kernel: iwlwifi 0000:02:00.0: BIOS contains WGDS but no WRDS
avril 25 10:17:00 jr-ubuntu gdm-password][1891]: gkr-pam: unable to locate daemon control file
-- Reboot --
avril 25 10:20:13 jr-ubuntu kernel: [drm:tc_port_live_status_mask [i915]] *ERROR* Port C/TC#1: live status 00000004 mismatches the legacy port flag, fix flag
avril 25 10:20:13 jr-ubuntu systemd-udevd[669]: /etc/udev/rules.d/60-brother-brscan4-libsane-type1.rules:9 Invalid key 'SYSFS'
avril 25 10:20:13 jr-ubuntu systemd-udevd[669]: /etc/udev/rules.d/60-brother-libsane-type1-inst.rules:14 Invalid key 'SYSFS'
avril 25 10:20:16 jr-ubuntu kernel: iwlwifi 0000:02:00.0: BIOS contains WGDS but no WRDS

avril 25 10:20:46 jr-ubuntu kernel: snd_hda_intel 0000:00:1f.3: No response from codec, resetting bus: last cmd=0x201f0500
avril 25 10:20:47 jr-ubuntu kernel: snd_hda_intel 0000:00:1f.3: No response from codec, resetting bus: last cmd=0x202f8100
avril 25 10:20:48 jr-ubuntu kernel: snd_hda_intel 0000:00:1f.3: No response from codec, resetting bus: last cmd=0x202f8100
avril 25 10:20:49 jr-ubuntu bluetoothd[1105]: Endpoint replied with an error: org.freedesktop.DBus.Error.NoReply
avril 25 10:20:49 jr-ubuntu bluetoothd[1105]: Unable to select a valid configuration
avril 25 10:20:49 jr-ubuntu kernel: snd_hda_intel 0000:00:1f.3: No response from codec, resetting bus: last cmd=0x20170500
avril 25 10:20:50 jr-ubuntu kernel: snd_hda_intel 0000:00:1f.3: No response from codec, resetting bus: last cmd=0x20370500
avril 25 10:20:51 jr-ubuntu kernel: snd_hda_intel 0000:00:1f.3: No response from codec, resetting bus: last cmd=0x20470500avril 25 10:21:06 jr-ubuntu gdm3[1219]: Failed to contact accountsservice: Erreur lors de l’appel de StartServiceByName pour org.freedesktop.Accounts : Refusing activation, D-Bus is shutting down.
avril 25 10:21:06 jr-ubuntu bluetoothd[1105]: Unable to get io data for Headset Voice gateway: getpeername: Transport endpoint is not connected (107)
avril 25 10:21:06 jr-ubuntu kernel: snd_hda_intel 0000:00:1f.3: No response from codec, resetting bus: last cmd=0x20670500
avril 25 10:21:07 jr-ubuntu kernel: snd_hda_intel 0000:00:1f.3: No response from codec, resetting bus: last cmd=0x20770500
avril 25 10:21:08 jr-ubuntu kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.LPCB.EC._Q61.P80H], AE_NOT_FOUND (20190816/psargs-330)
avril 25 10:21:08 jr-ubuntu kernel: ACPI Error: Aborting method \_SB.PCI0.LPCB.EC._Q61 due to previous error (AE_NOT_FOUND) (20190816/psparse-529)
avril 25 10:21:08 jr-ubuntu kernel: snd_hda_intel 0000:00:1f.3: No response from codec, resetting bus: last cmd=0x20870500
avril 25 10:21:09 jr-ubuntu kernel: snd_hda_intel 0000:00:1f.3: No response from codec, resetting bus: last cmd=0x20970500
avril 25 10:21:10 jr-ubuntu kernel: snd_hda_intel 0000:00:1f.3: No response from codec, resetting bus: last cmd=0x20a70500
avril 25 10:21:11 jr-ubuntu kernel: snd_hda_intel 0000:00:1f.3: No response from codec, resetting bus: last cmd=0x20b70500
avril 25 10:21:12 jr-ubuntu nm-openvpn[2533]: event_wait : Interrupted system call (code=4)
avril 25 10:21:12 jr-ubuntu nm-openvpn[2533]: write UDP: Network is unreachable (code=101)
avril 25 10:21:12 jr-ubuntu systemd-cryptsetup[3214]: Device sda3_crypt is still in use.
avril 25 10:21:12 jr-ubuntu systemd-cryptsetup[3214]: Failed to deactivate: Device or resource busy
avril 25 10:21:12 jr-ubuntu kernel: snd_hda_intel 0000:00:1f.3: No response from codec, resetting bus: last cmd=0x201f0500
avril 25 10:21:13 jr-ubuntu nm-openvpn[2533]: event_wait : Interrupted system call (code=4)
-- Reboot --
avril 25 10:22:38 jr-ubuntu kernel: [drm:tc_port_live_status_mask [i915]] *ERROR* Port C/TC#1: live status 00000004 mismatches the legacy port flag, fix flag
avril 25 10:22:38 jr-ubuntu systemd-udevd[665]: /etc/udev/rules.d/60-brother-brscan4-libsane-type1.rules:9 Invalid key 'SYSFS'
avril 25 10:22:38 jr-ubuntu systemd-udevd[665]: /etc/udev/rules.d/60-brother-libsane-type1-inst.rules:14 Invalid key 'SYSFS'
avril 25 10:22:41 jr-ubuntu kernel: iwlwifi 0000:02:00.0: BIOS contains WGDS but no WRDS
avril 25 10:22:55 jr-ubuntu gdm-password][1861]: gkr-pam: unable to locate daemon control file
avril 25 10:23:28 jr-ubuntu gdm3[1217]: Failed to contact accountsservice: Erreur lors de l’appel de StartServiceByName pour org.freedesktop.Accounts : Refusing activation, D-Bus is shutting down.
avril 25 10:23:28 jr-ubuntu pulseaudio[4068]: GetManagedObjects() failed: org.freedesktop.systemd1.ShuttingDown: Refusing activation, D-Bus is shutting down.
avril 25 10:23:29 jr-ubuntu nm-openvpn[2508]: event_wait : Interrupted system call (code=4)
avril 25 10:23:29 jr-ubuntu nm-openvpn[2508]: write UDP: Network is unreachable (code=101)
avril 25 10:23:29 jr-ubuntu systemd-cryptsetup[4103]: Device sda3_crypt is still in use.
avril 25 10:23:29 jr-ubuntu systemd-cryptsetup[4103]: Failed to deactivate: Device or resource busy
-- Reboot --
avril 25 10:24:07 jr-ubuntu kernel: [drm:tc_port_live_status_mask [i915]] *ERROR* Port C/TC#1: live status 00000004 mismatches the legacy port flag, fix flag
avril 25 10:24:07 jr-ubuntu systemd-udevd[666]: /etc/udev/rules.d/60-brother-brscan4-libsane-type1.rules:9 Invalid key 'SYSFS'
avril 25 10:24:07 jr-ubuntu systemd-udevd[666]: /etc/udev/rules.d/60-brother-libsane-type1-inst.rules:14 Invalid key 'SYSFS'
avril 25 10:24:10 jr-ubuntu kernel: iwlwifi 0000:02:00.0: BIOS contains WGDS but no WRDS
avril 25 10:24:17 jr-ubuntu gdm-password][1782]: gkr-pam: unable to locate daemon control file
-- Reboot --
avril 25 10:40:37 jr-ubuntu kernel: [drm:tc_port_live_status_mask [i915]] *ERROR* Port C/TC#1: live status 00000004 mismatches the legacy port flag, fix flag
avril 25 10:40:37 jr-ubuntu systemd-udevd[667]: /etc/udev/rules.d/60-brother-brscan4-libsane-type1.rules:9 Invalid key 'SYSFS'
avril 25 10:40:37 jr-ubuntu systemd-udevd[667]: /etc/udev/rules.d/60-brother-libsane-type1-inst.rules:14 Invalid key 'SYSFS'
avril 25 10:40:40 jr-ubuntu kernel: iwlwifi 0000:02:00.0: BIOS contains WGDS but no WRDS
avril 25 10:40:47 jr-ubuntu gdm-password][1759]: gkr-pam: unable to locate daemon control file
avril 25 10:40:53 jr-ubuntu gnome-session-binary[1297]: CRITICAL: We failed, but the fail whale is dead. Sorry....
avril 25 10:46:02 jr-ubuntu kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.LPCB.EC._Q61.P80H], AE_NOT_FOUND (20190816/psargs-330)
avril 25 10:46:02 jr-ubuntu kernel: ACPI Error: Aborting method \_SB.PCI0.LPCB.EC._Q61 due to previous error (AE_NOT_FOUND) (20190816/psparse-529)
avril 25 10:46:24 jr-ubuntu systemd-udevd[667]: /etc/udev/rules.d/60-brother-brscan4-libsane-type1.rules:9 Invalid key 'SYSFS'
avril 25 10:46:24 jr-ubuntu systemd-udevd[667]: /etc/udev/rules.d/60-brother-libsane-type1-inst.rules:14 Invalid key 'SYSFS'
avril 25 10:48:48 jr-ubuntu gdm3[1216]: Failed to contact accountsservice: Erreur lors de l’appel de StartServiceByName pour org.freedesktop.Accounts : Refusing activation, D-Bus is shutting down.
avril 25 10:48:48 jr-ubuntu pulseaudio[27396]: GetManagedObjects() failed: org.freedesktop.systemd1.ShuttingDown: Refusing activation, D-Bus is shutting down.
avril 25 10:48:49 jr-ubuntu nm-openvpn[2528]: event_wait : Interrupted system call (code=4)
avril 25 10:48:49 jr-ubuntu nm-openvpn[2528]: write UDP: Network is unreachable (code=101)
avril 25 10:48:49 jr-ubuntu systemd-cryptsetup[27415]: Device sda3_crypt is still in use.
avril 25 10:48:49 jr-ubuntu systemd-cryptsetup[27415]: Failed to deactivate: Device or resource busy
avril 25 10:48:50 jr-ubuntu nm-openvpn[2528]: event_wait : Interrupted system call (code=4)
-- Reboot --
avril 25 10:55:58 jr-ubuntu kernel: [drm:tc_port_live_status_mask [i915]] *ERROR* Port C/TC#1: live status 00000004 mismatches the legacy port flag, fix flag
avril 25 10:55:58 jr-ubuntu systemd-udevd[669]: /etc/udev/rules.d/60-brother-brscan4-libsane-type1.rules:9 Invalid key 'SYSFS'
avril 25 10:55:58 jr-ubuntu systemd-udevd[669]: /etc/udev/rules.d/60-brother-libsane-type1-inst.rules:14 Invalid key 'SYSFS'
avril 25 10:56:01 jr-ubuntu kernel: iwlwifi 0000:02:00.0: BIOS contains WGDS but no WRDS
avril 25 10:56:09 jr-ubuntu gdm-password][1763]: gkr-pam: unable to locate daemon control file
[email protected]:~$
 

Attachments

  • config.txt
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theAlpman

Member
Hello,
No, unfortunately, no answer !
I posted on 3 forums including this one.
So I'm stuck with no sleep mode and the occasional freeze...
Do you have the same problem or any idea about the solution ?
Thanks
 

theAlpman

Member
Hello,
My system freezes very often now :
- on the connection screen
- for no reason once the session is open (doesn't seem to depend on the software running)
- when I try to put the computer to sleep
Below are a couple information. Does somebody know where it might come from ?
Thank you

Code:
[email protected]:~$ journalctl --no-pager --since yesterday -p err
-- Reboot --
sept. 09 16:11:06 jr-ubuntu kernel: [drm:tc_port_live_status_mask [i915]] *ERROR* Port C/TC#1: live status 00000004 mismatches the legacy port flag, fix flag
sept. 09 16:11:06 jr-ubuntu systemd-udevd[667]: /etc/udev/rules.d/60-brother-brscan4-libsane-type1.rules:9 Invalid key 'SYSFS'
sept. 09 16:11:06 jr-ubuntu systemd-udevd[667]: /etc/udev/rules.d/60-brother-libsane-type1-inst.rules:14 Invalid key 'SYSFS'
sept. 09 16:11:08 jr-ubuntu kernel: iwlwifi 0000:02:00.0: BIOS contains WGDS but no WRDS
sept. 09 16:11:16 jr-ubuntu gdm-password][1767]: gkr-pam: unable to locate daemon control file
sept. 09 16:11:22 jr-ubuntu gnome-session-binary[1328]: Unrecoverable failure in required component org.gnome.Shell.desktop
sept. 09 16:11:23 jr-ubuntu pulseaudio[1309]: Error opening PCM device front:0: Aucun fichier ou dossier de ce type
sept. 09 16:11:23 jr-ubuntu pulseaudio[1309]: Error opening PCM device front:0: Aucun fichier ou dossier de ce type
-- Reboot --
sept. 09 16:12:02 jr-ubuntu kernel: [drm:tc_port_live_status_mask [i915]] *ERROR* Port C/TC#1: live status 00000004 mismatches the legacy port flag, fix flag
sept. 09 16:12:02 jr-ubuntu systemd-udevd[665]: /etc/udev/rules.d/60-brother-brscan4-libsane-type1.rules:9 Invalid key 'SYSFS'
sept. 09 16:12:02 jr-ubuntu systemd-udevd[665]: /etc/udev/rules.d/60-brother-libsane-type1-inst.rules:14 Invalid key 'SYSFS'
sept. 09 16:12:05 jr-ubuntu kernel: iwlwifi 0000:02:00.0: BIOS contains WGDS but no WRDS
sept. 09 16:12:13 jr-ubuntu gdm-password][1771]: gkr-pam: unable to locate daemon control file
-- Reboot --
sept. 09 16:15:33 jr-ubuntu kernel: [drm:tc_port_live_status_mask [i915]] *ERROR* Port C/TC#1: live status 00000004 mismatches the legacy port flag, fix flag
sept. 09 16:15:33 jr-ubuntu systemd-udevd[666]: /etc/udev/rules.d/60-brother-brscan4-libsane-type1.rules:9 Invalid key 'SYSFS'
sept. 09 16:15:33 jr-ubuntu systemd-udevd[666]: /etc/udev/rules.d/60-brother-libsane-type1-inst.rules:14 Invalid key 'SYSFS'
sept. 09 16:15:35 jr-ubuntu kernel: iwlwifi 0000:02:00.0: BIOS contains WGDS but no WRDS
sept. 09 16:15:43 jr-ubuntu gdm-password][1790]: gkr-pam: unable to locate daemon control file
sept. 09 16:24:55 jr-ubuntu kernel: JS Helper: Corrupted page table at address 7f70183288f0
-- Reboot --
sept. 09 16:25:46 jr-ubuntu kernel: [drm:tc_port_live_status_mask [i915]] *ERROR* Port C/TC#1: live status 00000004 mismatches the legacy port flag, fix flag
sept. 09 16:25:46 jr-ubuntu systemd-udevd[667]: /etc/udev/rules.d/60-brother-brscan4-libsane-type1.rules:9 Invalid key 'SYSFS'
sept. 09 16:25:46 jr-ubuntu systemd-udevd[667]: /etc/udev/rules.d/60-brother-libsane-type1-inst.rules:14 Invalid key 'SYSFS'
sept. 09 16:25:48 jr-ubuntu kernel: iwlwifi 0000:02:00.0: BIOS contains WGDS but no WRDS
sept. 09 16:25:55 jr-ubuntu gdm-password][1758]: gkr-pam: unable to locate daemon control file
-- Reboot --
sept. 09 16:28:27 jr-ubuntu kernel: [drm:tc_port_live_status_mask [i915]] *ERROR* Port C/TC#1: live status 00000004 mismatches the legacy port flag, fix flag
sept. 09 16:28:27 jr-ubuntu kernel: [drm:intel_dp_aux_xfer [i915]] *ERROR* dp aux hw did not signal timeout!
sept. 09 16:28:27 jr-ubuntu kernel: [drm:intel_dp_aux_xfer [i915]] *ERROR* dp aux hw did not signal timeout!
sept. 09 16:28:27 jr-ubuntu systemd-udevd[668]: /etc/udev/rules.d/60-brother-brscan4-libsane-type1.rules:9 Invalid key 'SYSFS'
sept. 09 16:28:27 jr-ubuntu systemd-udevd[668]: /etc/udev/rules.d/60-brother-libsane-type1-inst.rules:14 Invalid key 'SYSFS'
sept. 09 16:28:30 jr-ubuntu kernel: iwlwifi 0000:02:00.0: BIOS contains WGDS but no WRDS
sept. 09 16:28:38 jr-ubuntu gdm-password][1793]: gkr-pam: unable to locate daemon control file
[email protected]:~$
Code:
[email protected]:~$ lspci -nnk | egrep -iA3 "VGA"
00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:8a56] (rev 07)
    Subsystem: CLEVO/KAPOK Computer Device [1558:40d1]
    Kernel driver in use: i915
    Kernel modules: i915
[email protected]:~$
Code:
[email protected]:~$ [email protected]:~$ echo; dpkg -l | awk '!/^rc/ && /  linux-(c|g|h|i|lo|m|si|t)/{print $1,$2,$3,$4 | "sort -k3V | column  -t"}' ; echo -e "\nNoyau courant : $(uname -mr)"
[email protected]:~$ : commande introuvable
ii  linux-headers-5.4.0-70                5.4.0-70.78  all
ii  linux-headers-5.4.0-70-generic        5.4.0-70.78  amd64
ii  linux-image-5.4.0-70-generic          5.4.0-70.78  amd64
ii  linux-modules-5.4.0-70-generic        5.4.0-70.78  amd64
ii  linux-modules-extra-5.4.0-70-generic  5.4.0-70.78  amd64
ii  linux-headers-5.4.0-81                5.4.0-81.91  all
ii  linux-headers-5.4.0-81-generic        5.4.0-81.91  amd64
ii  linux-image-5.4.0-81-generic          5.4.0-81.91  amd64
ii  linux-modules-5.4.0-81-generic        5.4.0-81.91  amd64
ii  linux-modules-extra-5.4.0-81-generic  5.4.0-81.91  amd64
ii  linux-generic                         5.4.0.81.85  amd64
ii  linux-headers-generic                 5.4.0.81.85  amd64
ii  linux-image-generic                   5.4.0.81.85  amd64

Noyau courant : 5.4.0-81-generic x86_64
[email protected]:~$
 

theAlpman

Member
Hello,
After a worsening freezing problem (https://ubuntuforums.org/showthread.php?t=2466904), I decided to reinstall Ubuntu from a USB drive.
I tried with Ubuntu 21.04, my screen froze after error messages at the beginning.

https://ibb.co/mD3xRXh
I also tried with Ubuntu Mate 20.04.3 and Ubuntu 20.04.3, it froze again with slightly different error messages at the beginning.

Can it be a hardware problem ? Is it useful to reset/upgrade the BIOS ? How can I do it ?

Thank you for your help.

(My config : PCspecialist Initia Series (~Clevo NL51LU) Intel i5-1035G1, 2x8GB Corsair 2133MHz SODIMM DDR4, Integrated Intel® HD Graphics, 1TB SEAGATE BARRACUDA 120 2.5" SSD)
 

SpyderTracks

Bingo Bango Orchestrator
Moderator
Hello,
After a worsening freezing problem (https://ubuntuforums.org/showthread.php?t=2466904), I decided to reinstall Ubuntu from a USB drive.
I tried with Ubuntu 21.04, my screen froze after error messages at the beginning.

https://ibb.co/mD3xRXh
I also tried with Ubuntu Mate 20.04.3 and Ubuntu 20.04.3, it froze again with slightly different error messages at the beginning.

Can it be a hardware problem ? Is it useful to reset/upgrade the BIOS ? How can I do it ?

Thank you for your help.

(My config : PCspecialist Initia Series (~Clevo NL51LU) Intel i5-1035G1, 2x8GB Corsair 2133MHz SODIMM DDR4, Integrated Intel® HD Graphics, 1TB SEAGATE BARRACUDA 120 2.5" SSD)
Can you post your full specs from the order page?
 

theAlpman

Member
Thank you, here they are :

Initia Series: 15.6" Matte Full HD 60Hz 45% NTSC LED Widescreen (1920x1080)
Intel® Core™ i5 Quad Core Processor i5-1035G1 (1.0GHz, 3.6GHz Turbo)
16GB Corsair 2133MHz SODIMM DDR4 (2 x 8GB)
Integrated Intel® HD Graphics
1TB SEAGATE BARRACUDA 120 2.5" SSD, (up to 560MB/sR | 540MB/sW)
Integrated Micro-SD Memory Card Reader
1 x 45W AC Adaptor
1 x 1 Metre Cloverleaf European Power Cable
Initia Series Integrated 36WH Lithium Ion Battery
Intel 2 Channel High Definition Audio + MIC/Headphone Jack
WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
1 x USB 3.2 PORT (Type C) + 1 x USB 3.2 PORT + 2 x USB 2.0 PORTS
MULTI COLOUR BACKLIT FRENCH KEYBOARD
NO OPERATING SYSTEM REQUIRED
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
INTEGRATED 1MP HD WEBCAM
 
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