New build- no post

[SimonJones74]

So I received my new build today. I'll post the specs below. This being my very 1st purchase from pc specialist and my 1st gaming pc I am so disappointed.

On initial plug in, there was no activity from the pc. No lights. No fans. Nothing. My wife (being more technically advanced than me) made sure that all components were connected securely. After adjusting the 24 pin power cable the fans came to life, as did the RGB on the ram. The RGB in the fans flickered but nothing more happened.

The ram RGB comes one automatically before the power button is even pressed. Is this normal?

The pc refuses to power down via the case power button. I am having to use the power supply switch.

On the advice of the people on the phone we did all the basic checks (connections/power cycle/ram slots/CPU cooler).

So here I am, hoping that someone here has the answer I am missing before the computer gets picked up tomorrow. Any help would be greatly appreciated!

Specs-

Case	PCS SPECTRUM G ARGB MID TOWER CASE
Processor (CPU)	AMD Ryzen 5 3600 Six Core CPU (3.6GHz-4.2GHz/36MB CACHE/AM4)
Motherboard	GIGABYTE B550 GAMING X V2 : DDR4, USB 3.2 - ARGB Ready
Memory (RAM)	16GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 8GB)
Graphics Card	12GB NVIDIA GEFORCE RTX 3060 - HDMI, DP, LHR
1st Storage Drive	256GB PCS 2.5" SSD, SATA 6 Gb (500MB/R, 400MB/W)
1st M.2 SSD Drive	1TB PCS PCIe M.2 SSD (2200 MB/R, 1500 MB/W)
DVD/BLU-RAY Drive	NOT REQUIRED
Power Supply	CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Power Cable	1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling	PCS FrostFlow 100 RGB V3 Series High Performance CPU Cooler (AMD)
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card	10/100/1000 GIGABIT LAN PORT
Wireless Network Card	WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options	MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System	NO OPERATING SYSTEM REQUIRED

 

[Scott]

This may be a bit of a blessing in disguise. Unfortunately that's not a well configured PC at all. Always best to get some independent advice before purchasing (The mods & users of this forum are completely impartial)

I would genuinely send that system back and then get some advice on a new build.

Some good info here:

Please read before posting:- Collaboration of Helpful Hints

NB: These forums are not an official support channel. None of us work for PCS, we're all either customers or techies who just like to help out where possible. For any official support, you need to contact PCS directly either through your PCS account, or via the contact details on the main...

www.pcspecialist.co.uk

 

[Scott]

With regards to the situation as it stands.

You have suggested it won't turn off via the power button. This is fairly standard and it shouldn't do until completely configured inside Windows.

Are you saying that the system boots up to windows, you can log in.... but then the power button does nothing? Does Start - Shutdown work?

 

[TonyCarter]

Have you installed your own copy of Windows on it yet, or can't you even get that far?

 

[SimonJones74]

No windows installed. The system isn't posting at all so can't get into the bios to sort that part out. When I plugged in a keyboard it appeared that no power was even going to the keyboard as no lights.

 

[B4zookaw]

Sounds like you’ve done the normal troubleshooting checks with PCS support, and failed. So returning it for repair is the best option I think.