New laptop cannot find/connect to wifi

H

HoddenGrey

Member
Similar to a recent thread - linked below.

Brand new laptop cannot find any wireless networks. Wired connection works fine. If the laptop is right next to the router it will recognise an extremely weak signal but will not connect.

I have gone through this thread and have taken all the software/driver advice mentioned.

Laptop does not show any wifi networks

This one has baffled me. I have never got a laptop that doesn't show wifi networks. Am I missing something here because without wifi this is not really a useful machine :/ Chassis & Display Recoil Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) Processor (CPU) Intel®...
www.pcspecialist.co.uk www.pcspecialist.co.uk

How likely is it that it is the same issue? As surely a disconnected WiFi card would not be able to detect a network at all, rather than weakly as I can.

Any advice would be greatly appreciated.

specs to follow - look almost identical to those found in the other thread.
 
SpyderTracks

SpyderTracks

We love you Ukraine
HoddenGrey said:
Similar to a recent thread - linked below.

Brand new laptop cannot find any wireless networks. Wired connection works fine. If the laptop is right next to the router it will recognise an extremely weak signal but will not connect.

I have gone through this thread and have taken all the software/driver advice mentioned.

Laptop does not show any wifi networks

This one has baffled me. I have never got a laptop that doesn't show wifi networks. Am I missing something here because without wifi this is not really a useful machine :/ Chassis & Display Recoil Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) Processor (CPU) Intel®...
www.pcspecialist.co.uk www.pcspecialist.co.uk

How likely is it that it is the same issue? As surely a disconnected WiFi card would not be able to detect a network at all, rather than weakly as I can.

Any advice would be greatly appreciated.

specs to follow - look almost identical to those found in the other thread.
Click to expand...
It's quite possibly the same issue, the symptoms fit, worth checking the antenna are connected to the wifi card.

If it is the case you really need to report it to PCS as this shouldn't be making it past quality checks.
 
H

HoddenGrey

Member
Specs -
Chassis & Display
Recoil Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Six Core Processor 9750H (2.6GHz, 4.5GHz Turbo)
Memory (RAM)
16GB Corsair 2133MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® GTX 1660 Ti - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive
480GB ADATA SU630 2.5" SSD, SATA 6 Gb (520MB/R, 450MB/W)
Memory Card Reader
Integrated 3 in 1 Card Reader (SD / SDHC / SDXC)
AC Adaptor
1 x 180W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Recoil II Series 46WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Cinema
Bluetooth & Wireless
GIGABIT LAN & WIRELESS INTEL® AC-9260 M.2 (1.73Gbps, 802.11AC) +BT 5.0
USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language
PER-KEY RGB BACKLIT UK QUIET MECHANICAL KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge (Windows 10 Only)
Notebook Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 4 to 6 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
 
ubuysa

ubuysa

The BSOD Doctor
SpyderTracks said:
It's quite possibly the same issue, the symptoms fit, worth checking the antenna are connected to the wifi card.

If it is the case you really need to report it to PCS as this shouldn't be making it past quality checks.
Click to expand...
If you get some sort of a signal next to the router then it's hard to imagine what else it could be other than disconnected antennas.

Sent using Tapatalk
 
H

HoddenGrey

Member
ubuysa said:
If you get some sort of a signal next to the router then it's hard to imagine what else it could be other than disconnected antennas.

Sent using Tapatalk
Click to expand...

Happy to run with this working hypotheisis for now - does anyone have a guide to opening up this chassis so I can confirm it or not?
 
H

HoddenGrey

Member
Got her open.

This looks exactly as described. Can I get confirmation that I am correct before I give this a go?

343BD95A-E386-4750-84C5-DC7C02575DCC.jpeg

343BD95A-E386-4750-84C5-DC7C02575DCC.jpeg
 
SpyderTracks

SpyderTracks

We love you Ukraine
Hmmm, this is really bad. The antenna's definitely aren't connected, those two tiny nodules are where the antenna connect to.

I'm guessing the black and grey cables are the antenna cables. They go a particular way around, so try them one way, don't put the lid back on but make sure it's safely on a wooden table or something that isn't going to cause a short, then try booting and see if you can get a wifi network.

If that doesn't work, then just swap the antenna around.

I'm really sorry this has been the case for you. Whilst it's an easy fix, it beggars belief how this passes QC.

With your permission, I'd like to point this thread to the site Admins to pass onto the staff as this is unacceptable.
 
H

HoddenGrey

Member
The WiFi card itself had directions on which way round the wires went, so I’ve attached them (a very fiddly and annoying task) and now everything is working as expected.

Please take whatever action you feel appropriate. I will be writing an email tomorrow. Unfortunately this is a real annoyance and not something I’d expect from PCS, who have been absolutely brilliant in the past.

Thanks all.
 
SpyderTracks

SpyderTracks

We love you Ukraine
HoddenGrey said:
The WiFi card itself had directions on which way round the wires went, so I’ve attached them (a very fiddly and annoying task) and now everything is working as expected.

Please take whatever action you feel appropriate. I will be writing an email tomorrow. Unfortunately this is a real annoyance and not something I’d expect from PCS, who have been absolutely brilliant in the past.

Thanks all.
Click to expand...
This is unusual, and that's why I think it's really important to highlight it to them to prevent it happening in the future.

I'm really pleased you've got it sorted though!
 
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