New PC but slow Wifi

S

shaunop

Member
Hi!

Recently purchased a new PC from PCS. When I started it up for the first time, I ran a few tests and one of them was a simple internet speed test (by Google and Ookla). They both measured speeds of about 30-40mbps which was much different to the 250-300mbps I'm receiving on other devices in the house.

After contacting PCS, doing a bit of trouble shooting (e.g. netsh winsock reset, netsh int ip reset, ipconfig /release, ipconfig /renew, ipconfig /flushdns), and installing a new Tenda Wireless N300 PCIE network card... I'm getting the same 30-40mbps speeds.

I'm hoping to get some advice from the forums in addition to what's already taking place.

Thanks!

Here are my PC specs: (My own GPU is a MSI 3070 RTX 3x)
CaseFRACTAL DEFINE 7 BLACK QUIET MID-TOWER CASE
down_right_arrow.gif
Change to: FRACTAL MESHIFY S2 TEMPERED GLASS
Processor (CPU)AMD Ryzen 5 5600X Six Core CPU (3.7GHz-4.6GHz/35MB CACHE/AM4)
MotherboardASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)16GB Corsair VENGEANCE DDR4 3000MHz (2 x 8GB)
Graphics CardNONE, I ALREADY HAVE A GRAPHICS CARD
1st Storage Drive1TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
1st M.2 SSD Drive500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCORSAIR 650W CV SERIES™ CV-650 POWER SUPPLY
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingSTANDARD AMD CPU COOLER
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Extra Case Fans2x 120mm Black Case Fan (configured to extract from rear/roof)
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network CardWIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusNO ANTI-VIRUS SOFTWARE
BrowserGoogle Chrome™
 
R

RichH

Gold Level Poster
Dare I mention -- Aerials ?

Can you hardwire to the router - what speeds does that give you ?
 
S

shaunop

Member
SPYDERTRACKS - Sure. Here's the list from the Device Manager

DM.PNG


RICHH - Aerials are in :) Hardwired I reach 305mbps.
 
S

shaunop

Member
Tried the manual install with that driver and am getting the same results - 30-40mbps.

Also tried changing PCIe port - same results :(
 
R

RichH

Gold Level Poster
Could the router be trying to connect at 5GHz ?

Might be worth swapping the channel to see if that helps anyway
 
S

shaunop

Member
RichH said:
Could the router be trying to connect at 5GHz ?

Might be worth swapping the channel to see if that helps anyway
Click to expand...
I cant seem to find the option to do that through device manager.

I only see the following options.

1.PNG


Bandwidth options are 20_40mhz & 20 Mhz Only

Wireless Mode has 802.11b & 802.11b/g

Nothing about 2.4ghz/5ghz
 
R

RichH

Gold Level Poster
shaunop said:
I cant seem to find the option to do that through device manager.

I only see the following options.

View attachment 25650

Bandwidth options are 20_40mhz & 20 Mhz Only

Wireless Mode has 802.11b & 802.11b/g

Nothing about 2.4ghz/5ghz
Click to expand...
It will be in the actual router settings - I have a BT one and it's quite "easy" although I am not sure whether it will be on other routers

1619763125874.png
 
ubuysa

ubuysa

The BSOD Doctor
I see that cable attached it works fine, so we know this is a wireless issue.

Please open an elevated PowerShell session and enter the following commands one at a time....

Get-NetAdapter | Out-File C:\Adapters.txt

Get-NetAdapterHardwareInfo | Out-File C:\Hardware.txt

Get-NetAdapterBinding | Out-File C:\Binding.txt

Get-NetAdapterAdvancedProperty | Out-File C:\AdvancedProp.txt

Get-NetAdapterPowerManagement | Out-File C:\Power.txt

You will then have five new text files with the above names in the root of your C: drive. Please upload these text files here. These will allow us to see exactly what settings are in your network adapters.
 
S

shaunop

Member
RICHH - I've tried disabling each channel (2.4 and 5ghz respectively) and the same speed issue occurs on my PC.

UBUYSA - See the txt files below.

Adapters.txt

Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
WiFi 2 Realtek RTL8192EE Wireless LAN 802...#2 12 Up 50-2B-73-AC-05-83 144.4 Mbps
Ethernet Realtek Gaming GbE Family Controller 17 Disconnected 24-4B-FE-98-38-EF 0 bps

Hardware.txt

Name Segment Bus Device Function Slot NumaNode PcieLinkSpeed PcieLinkWidth Version
---- ------- --- ------ -------- ---- -------- ------------- ------------- -------
WiFi 2 0 4 0 0 2.5 GT/s 1 1.1
Ethernet 0 5 0 0 2.5 GT/s 1 1.1

Binding.txt


Name DisplayName ComponentID Enabled
---- ----------- ----------- -------
WiFi 2 Microsoft Network Adapter Multiplexor Protocol ms_implat False
WiFi 2 Link-Layer Topology Discovery Mapper I/O Driver ms_lltdio True
WiFi 2 Internet Protocol Version 6 (TCP/IPv6) ms_tcpip6 True
WiFi 2 Internet Protocol Version 4 (TCP/IPv4) ms_tcpip True
WiFi 2 Microsoft LLDP Protocol Driver ms_lldp True
WiFi 2 Link-Layer Topology Discovery Responder ms_rspndr True
WiFi 2 File and Printer Sharing for Microsoft Networks ms_server True
WiFi 2 Client for Microsoft Networks ms_msclient True
WiFi 2 QoS Packet Scheduler ms_pacer True
Ethernet File and Printer Sharing for Microsoft Networks ms_server True
Ethernet Link-Layer Topology Discovery Mapper I/O Driver ms_lltdio True
Ethernet Microsoft Network Adapter Multiplexor Protocol ms_implat False
Ethernet Client for Microsoft Networks ms_msclient True
Ethernet Internet Protocol Version 4 (TCP/IPv4) ms_tcpip True
Ethernet Microsoft LLDP Protocol Driver ms_lldp True
Ethernet Internet Protocol Version 6 (TCP/IPv6) ms_tcpip6 True
Ethernet Link-Layer Topology Discovery Responder ms_rspndr True
Ethernet QoS Packet Scheduler ms_pacer True

AdvancedProp.txt


Name DisplayName DisplayValue RegistryKeyword RegistryValue
---- ----------- ------------ --------------- -------------
WiFi 2 Wake on Magic Packet Enabled *WakeOnMagic... {1}
WiFi 2 Wake on Pattern Match Enabled *WakeOnPattern {1}
WiFi 2 Beacon Interval 100 AH_BcnIntv {100}
WiFi 2 Bandwidth 20_40MHz BWSetting {1}
WiFi 2 802.11d Disabled Dot11dEnable {0}
WiFi 2 Preamble Mode Short & long PreambleMode {2}
WiFi 2 Roaming Sensitivity Level Low RegROAMSensi... {80}
WiFi 2 Wireless Mode Auto WirelessMode {8}
Ethernet Flow Control Rx & Tx Enabled *FlowControl {3}
Ethernet Interrupt Moderation Enabled *InterruptMo... {1}
Ethernet Priority & VLAN Priority & VLAN Enabled *PriorityVLA... {3}
Ethernet Receive Buffers 512 *ReceiveBuffers {512}
Ethernet Speed & Duplex Auto Negotiation *SpeedDuplex {0}
Ethernet Transmit Buffers 128 *TransmitBuf... {128}
Ethernet Network Address -- NetworkAddress {--}

Power.txt


InterfaceDescription : Realtek RTL8192EE Wireless LAN 802.11n PCI-E NIC #2
Name : WiFi 2
ArpOffload : Unsupported
NSOffload : Unsupported
RsnRekeyOffload : Unsupported
D0PacketCoalescing : Unsupported
SelectiveSuspend : Unsupported
DeviceSleepOnDisconnect : Inactive
WakeOnMagicPacket : Enabled
WakeOnPattern : Enabled

InterfaceDescription : Realtek Gaming GbE Family Controller
Name : Ethernet
ArpOffload : Unsupported
NSOffload : Unsupported
RsnRekeyOffload : Unsupported
D0PacketCoalescing : Unsupported
SelectiveSuspend : Unsupported
DeviceSleepOnDisconnect : Inactive
WakeOnMagicPacket : Unsupported
WakeOnPattern : Unsupported
 

Attachments

  • Adapters.txt
    982 bytes · Views: 197
  • AdvancedProp.txt
    4 KB · Views: 182
  • Binding.txt
    4.6 KB · Views: 159
  • Hardware.txt
    894 bytes · Views: 154
  • Power.txt
    1.6 KB · Views: 203
ubuysa

ubuysa

The BSOD Doctor
There is nothing catastrophically wrong in any of those WiFi settings.

Does another device (phone or tablet) get expected speeds connecting to the same access point and from the same location as the PC using the 2.4GHz band only? That wireless card only supports the 2.4GHz band - most phones and tables will use the 5GHz band if the access point supports it, so you'll have to configure the phone/tablet to use only the 2.4GHz band.

What options does the 'Wireless Mode' setting in the adapter advanced settings give you? Currently it's set to auto so the adapter might be dropping down to 802.11g, which would explain the 30-40Mbps speeds (802.11g is only 54Mbps max). If there is an 802.11n option then set it to that. If there is channel congestion (that was causing auto to drop down to 802.11g) then you might not connect at all at 802.11n - in which case do the following...

Do a site survey using the free version of inSSIDer3. That will show you which2.4GHz channel your access point/router is using and also which other local access points are using the same channel (and causing congestion/interference). I'd bet you're using either channel 1, 6 or 11 and I'd bet that 90% of all local access points are using those same channel. Look for the channel that has the least number of other access point son it - if there is a choice then look for the one that also has the least number of access points on the channels to either side. Then change your access point/router to use that channel.

A better solution, since you're a major WiFi user, might be to upgrade to the (much better) AX200 adapter and just use 5GHz.
 
Last edited:
S

shaunop

Member
Forcing my devices to use the 2.4ghz band, they all only reach speeds of about 40-50mbps.

Unfortunately I only have 802.11b and g options.

I'm on channel 6 and it appears as though the local access points are quite well distributed across 1,6 and 11 - with about 5-7 on each.

Hmm it looks like the solution would be to upgrade adapters... dang
 
ubuysa

ubuysa

The BSOD Doctor
shaunop said:
Forcing my devices to use the 2.4ghz band, they all only reach speeds of about 40-50mbps.

Unfortunately I only have 802.11b and g options.

I'm on channel 6 and it appears as though the local access points are quite well distributed across 1,6 and 11 - with about 5-7 on each.

Hmm it looks like the solution would be to upgrade adapters... dang
Click to expand...
Try changing the channel on the router/access point, your problem may well just be congestion and/or interference. Use inSSIDer3 to find the least busy channel and switch the router to that channel. All devices will disconnect from 2.4HGz when you do that (so check that nobody else is using 2.4GHz at the time) but they will seamlessly reconnect. This is definitely worth trying before you spend any money. :)
 
S

shaunop

Member
Thanks for the help @ubuysa! I tried channels 1,6,11 and I haven't seen any speed differences unfortunately.

After installing a TPlink T4E I'm getting 300mbps speeds. It should be noted that the Tenda WirelessN300 cannot reach the stated speeds - At least on my 2 cards and configuration.
 
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