New pc, long startup beep

[tyrnem]

Ok just received my new pc. When the pc start-up instead of a short beep, I one long beep then it starts up normally. A few times it has started up without the long beep and twice it has froze. Does anyone know what the issue is and how to resolve it.

Thanks

Case
COOLERMASTER CM STORM TROOPER - GAMING ENTHUSIAST CASE
Processor (CPU)
Intel® Core™i7 Six Core Processor i7-5930K (3.5GHz) 15MB Cache
Motherboard
Gigabyte X99 Gaming 5: ATX, LG2011, USB 3.0, SATA 6GBs, XFIRE/SLI
Memory (RAM)
32GB CRUCIAL DDR4 2133MHz (4 x 8GB)
Graphics Card
4GB NVIDIA GEFORCE GTX 970 - 1 DVI, 1 mHDMI, 3 mDP - 3D Vision Ready
2nd Graphics Card
4GB NVIDIA GEFORCE GTX 970 - 1 DVI, 1 mHDMI, 3 mDP - 3D Vision Ready
1st Hard Disk
2TB 3.5" SATA-III 6GB/s HDD 7200RPM 64MB CACHE
2nd Hard Disk
3TB 3.5" SATA-III 6GB/s HDD 7200RPM 64MB CACHE
3rd Hard Disk
4TB 3.5" SATA-III 6GB/s HDD 5900RPM 64MB CACHE
4th Hard Disk
4TB 3.5" SATA-III 6GB/s HDD 5900RPM 64MB CACHE
M.2 SSD Drive
Plextor PX-G128M6e 128GB M.2 SSD (upto 770MB/sR | 625MB/sW)
1st DVD/BLU-RAY Drive
24x DUAL LAYER DVD WRITER ±R/±RW/RAM
Memory Card Reader
INTERNAL 52 IN 1 CARD READER (XD, MS, CF, SD, etc) + 1 x USB 2.0 PORT
Power Supply
CORSAIR 750W CS SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Processor Cooling
Corsair H60 Hydro Series High Performance CPU Cooler
Extra Case Fans
2 x 12CM Black Case Fan (configured to extract from rear/roof)
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB Options
2 PORT USB 3.0 INTERNAL PCI-E CARD + STANDARD USB PORTS
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Operating System
Genuine Windows 7 Professional 64 Bit w/SP1 - inc DVD & Licence
DVD Recovery Media
Windows 7 Professional (64-bit) DVD with paper sleeve
Office Software
NO OFFICE SOFTWARE
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Monitor
Samsung LS24D300HS/XU 23.6" LED monitor
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
SATURDAY DELIVERY TO UK MAINLAND (BEFORE 12 NOON)
Build Time
Standard Build - Approximately 4 to 6 working days
Quantity
1

 

[steaky360]

is it definitely just 1 long beep and nothing else?

All I can find out on the interwebs is that 1 long beep + 1 short beep indicates a CMOS error : http://www.gigabyte.com/support-downloads/faq-page.aspx?fid=816

 

[tyrnem]

I am positive it is just one long beep lasting for 5 seconds, then the computer starts up normally. Just checked your link, I do not think it is a CMOS error since it loads fine after the beep most of the time.

 

[ubuysa]

You can find most POST beep codes here, one long does not appear to be a valid POST beep code for any BIOSs listed on there.

Since it's also frozen on start and it's a new PC I would check that all the RAM cards are properly seated. In fact, I'd check that everything is properly seated and that all connectors are fully home. It's not unusual for stuff to come loose in transit.

 

[tyrnem]

Ok good point, when I get home I will check to see if everything is connected properly. Thanks for the help.

 

[tyrnem]

Ok I have never built a computer before so I have litle idea of how everything is connected, but I did find out that my cpu was running very hot about 95 degrees celcius due to fan being connected to the wrong socket. Corrected that and now it runs at 25 degrees, but the long beep still persists. Even worse when I had a usb external hdd connected during a restart, the beep didn't stop and it kept beeping until I plugged the external hdd out (30 seconds). So I am at a complete since it still does the normal 5 sec beep when I start it.

 

[ubuysa]

I think your best bet now is to call PCS.