New PC randomly restarts

N

nibz000

Member
Hey guys! Okay so I've had my new build from pc specialist for about 10 days now and everything is running great apart from a couple of random restarts occasionally from playing games. Its not all the time because some days I can play most of the day and have no restarts and sometimes I'll play for like 2 hours or so and get a restart with no blue screens.its restarted about 4 times so far. I've run a temprature monitoring program and all temps seem fine and not over 70c. I've opened the case to see if everything is plugged in and both fans are working.
I've noticed a kernal 41 error thing. Could that be the problem? Do I need a new kettle lead or new psu?
This is my build.

Case: corsair carbide series 200r compact gaming case
CPU: i7 4790k 4.0ghz
Motherboard: ASUS Maximus VII GENE: rog series
GPU: 780ti 3gb
RAM: 16gb kingston hyper x fury dual ddr3 1600mhz
PSU: Corsair 850w rm series
Processor cooling: Corsair h80i hydro series high performance
SSD: 240gb kingston hyper x 3k
HD: 2tb segate sshd

Thanks in advance guys!
 
ubuysa

ubuysa

The BSOD Doctor
The Kernel-Power error (41) is not your problem, it's written after Windows has recovered and it doesn't indicate what caused that.

I agree that Memtest is a good place to start, flaky RAM is often a cause of curious problems. You can get it from http://www.memtest.org/. Run it overnight at least, longer if possible. If you see any errors at all test each RAM card individually until you find the faulty one. Then call PCS.

I'd also suggest you unseat and firmly reseat all RAM cards and all other cards, stuff does sometimes come loose in transit. Do the same thing with all connectors, unseat and reseat them firmly.

Have you upgraded any drivers since you got the PC? Especially graphics drivers? Have you made any other software changes? If you have made changes it would be wise to back those changes out and see whether the PC as shipped by PCS still has problems.
 
N

nibz000

Member
Thanks for the replies guys! No I haven't updated any drivers since I got the machine. Like I said its so random. Last night I played Alien Isolation for 3 hours, had dinner then played CSGO matchmaking with friends for 2 hours and had no problems. Had my temp program running nothing went over 70. Would it maybe have something to do with asus anti surge? Or would I get an error message for that. Heard that can be a problem for some machines with 780ti cards?
I've checked all cables inside the machine, don't really feel comfortable resorting the cards and ram sticks :{
I'll run the memtrst over night and post back the results.
 
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