I have received my laptop yesterday and was working ok until this morning, when a grinding noise started coming from the fan when it accelerated to a higher speed.
Also, the laptop has been having a few Blue Screens with the error code as below:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88005C25D68
BCP3: FFFFF8801F7B6360
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\091413-5054-01.dmp
C:\Users\Toms\AppData\Local\Temp\WER-7644-0.sysdata.xml
I have also experienced some issues with shutting down, sometimes the laptop will hang on "Logging off" and not proceed to shutdown. I have managed to resolve this by using the "clean boot" option in MSCONFIG, although this should only be a work around
The spec I have is as follows:
Can anyone advise what would be the best way to progress here?
Also, the laptop has been having a few Blue Screens with the error code as below:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88005C25D68
BCP3: FFFFF8801F7B6360
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\091413-5054-01.dmp
C:\Users\Toms\AppData\Local\Temp\WER-7644-0.sysdata.xml
I have also experienced some issues with shutting down, sometimes the laptop will hang on "Logging off" and not proceed to shutdown. I have managed to resolve this by using the "clean boot" option in MSCONFIG, although this should only be a work around
The spec I have is as follows:
- Chassis & Display: Vortex Series: 15.6" Matte Full HD LED Widescreen (1920x1080)
- Processor (CPU): Intel® Core™i7 Quad Core Mobile Processor i7-4700MQ (2.40GHz) 6MB
- Memory (RAM): 8GB KINGSTON HYPER-X GENESIS 1600MHz SODIMM DDR3 (2 x 4GB)
- Graphics Card: NVIDIA® GeForce® GTX 770M - 3.0GB DDR5 Video RAM - DirectX® 11
- Memory - 1st Hard Disk: 120GB KINGSTON V300 SSD, SATA 6 Gb (450MB/R, 450MB/W)
- 2nd Hard Disk: 1TB WD SCORPIO BLUE WD10JPVX, SATA 6 Gb/s, 8MB CACHE (5400 rpm)
- 1st DVD/BLU-RAY Drive: 2nd/3rd HDD HARD DRIVE OPTICAL BAY CADDY
- Thermal Paste ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
- Sound Card: Intel 2 Channel High Definition Audio + MIC/Headphone Jack
- Wireless/Wired Networking: GIGABIT LAN & WIRELESS INTEL® N135 802.11N (150Mbps) + BLUETOOTH
- USB Options: 3 x USB 3.0 PORTS + 1 x USB 2.0 PORT AS STANDARD
- Firewire: 1 X 1394a FIREWIRE PORT
- Battery: Vortex Series 8 Cell Lithium Ion Battery (5,200 mAh/76.96WH)
- Power Cable: 1 x UK Power Lead & 120W AC Adaptor
- Operating System: Genuine Windows 7 Home Premium 64 Bit w/SP1 - inc DVD & Licence
Can anyone advise what would be the best way to progress here?
