No Audio on new PC | PCSPECIALIST

No Audio on new PC

Hi All so I got my pc today from PCS however I have no audio coming from my system. None coming from my monitor AOC Q27g2u/BK or my headset. Monitor is plugged into the HDMI & headset into the front two 3.5 jacks.
All windows updates have been done.

Any ideas?

Case: TD500 mesh cooler master

Processor (CPU)
AMD Ryzen 7 5800X Eight Core CPU (3.8GHz-4.7GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3600MHz (2 x 16GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)
1st M.2 SSD Drive
2TB SEAGATE FIRECUDA 520 GEN 4 PCIe NVMe (up to 5000MB/R, 4400MB/W)
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H100x Hydro Cooler w/ PCS Ultra Quiet Fans
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Subject to stock availability on pre-order
 

Bhuna50

MOST VALUED CONTRIBUTOR
does your monitor actually have speakers?

Have you opened the desktop and checked that the front ports / jacks are plugged in and havent come loose?

Have you tried the jacks on the back of the machine?

Can you right click the start button and select device manager and check what you have listed under Other devices and under Sound and also if any small yellow triangles appear on anything
 

SpyderTracks

Bingo Bango Orchestrator
Moderator
Hi All so I got my pc today from PCS however I have no audio coming from my system. None coming from my monitor AOC Q27g2u/BK or my headset. Monitor is plugged into the HDMI & headset into the front two 3.5 jacks.
All windows updates have been done.

Any ideas?

Case: TD500 mesh cooler master

Processor (CPU)
AMD Ryzen 7 5800X Eight Core CPU (3.8GHz-4.7GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3600MHz (2 x 16GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)
1st M.2 SSD Drive
2TB SEAGATE FIRECUDA 520 GEN 4 PCIe NVMe (up to 5000MB/R, 4400MB/W)
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H100x Hydro Cooler w/ PCS Ultra Quiet Fans
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Subject to stock availability on pre-order
The monitor doesn't have any speakers so you won't get any sound out of that.

Regarding the headset, are you sure the computer audio is set to the right output? Which headset are you using?
 
The monitor doesn't have any speakers so you won't get any sound out of that.

Regarding the headset, are you sure the computer audio is set to the right output? Which headset are you using?
It says on the website it has 2x 2W speakers & the monitor has a volume control? Have I just got that totally wrong?
Windows does also recognise the monitor as an audio out.

Yeah I'm sure the headset is in the right out put, they are steel series arctics 3.7.1
 

Bhuna50

MOST VALUED CONTRIBUTOR
Finally - right click the start button again and select Settings - on the left menu select Sound and then check what the output is selected
 

SpyderTracks

Bingo Bango Orchestrator
Moderator
It says on the website it has 2x 2W speakers & the monitor has a volume control? Have I just got that totally wrong?
What website? I can't find any reference anywhere to on board speakers.

Windows does also recognise the monitor as an audio out.
Any monitor connected by HDMI will be shown as an audio source, weather it has speakers or not.

Yeah I'm sure the headset is in the right out put, they are steel series arctics 3.7.1
I meant in windows, not physically.
 
does your monitor actually have speakers?

Have you opened the desktop and checked that the front ports / jacks are plugged in and havent come loose?

Have you tried the jacks on the back of the machine?

Can you right click the start button and select device manager and check what you have listed under Other devices and under Sound and also if any small yellow triangles appear on anything
Monitor should have speakers.
Nothing from the back ports unfortunately
I have not opened the desktop but if you feel that is the next port of call I will
The output is Speakers (2-high definition audio device)
Or I can select Q27G2WG4 (Nvidia High definition audio device) which is my monitor
 

Bhuna50

MOST VALUED CONTRIBUTOR
The Q27 will be your monitor - select that and see if anything comes through on the HDMI
 
What website? I can't find any reference anywhere to on board speakers.


Any monitor connected by HDMI will be shown as an audio source, weather it has speakers or not.


I meant in windows, not physically.
https://eu.aoc.com/en/gaming-monitors/q27g2u-bk- If its okay to link external sites?
Windows shows my headset as headphones (2 high def audio device) when plugged into front ports

Edited by a mod: changed the link so its for the manufacturers site rather than a competitor site, so no, you cant link to that site you ahs done :)
 
Last edited by a moderator:

Bhuna50

MOST VALUED CONTRIBUTOR
So its picking up that something is attached - stupid question - you have checked its not muted in the Volume Mixer?

right click the speaker in the task bar (right hand side near the clock usually) and select Volume Mixer
 

Bhuna50

MOST VALUED CONTRIBUTOR
OK - right click the speaker icon again and select Sounds. Select Playback then in the tabs across the top.

What do you have listed - this is mine:

1617915701274.png


Try right clicking on items and Testing
 

SpyderTracks

Bingo Bango Orchestrator
Moderator
https://www.overclockers.co.uk/aoc-...een-led-backlit-gaming-monitor-mo-057-ao.html - If its okay to link external sites?
Windows shows my headset as headphones (2 high def audio device) when plugged into front ports
This is one of the rare times where overclockers has got it wrong, on the AOC site, it defintely doesn't list any speakers


As I said, any HDMI source will show as an audio device even if they don't have speakers.

That monitor has a headphone out so has audio pass through, but no speakers.
 

Bhuna50

MOST VALUED CONTRIBUTOR
The audio will also be listed on the HDMI as your monitor has got a headphone jack too so there will be passthrough sound to it from your desktop to the monitor - have you tried plugging your headphones in there?
 
This is one of the rare times where overclockers has got it wrong, on the AOC site, it defintely doesn't list any speakers


As I said, any HDMI source will show as an audio device even if they don't have speakers.

That monitor has a headphone out so has audio pass through, but no speakers.
Fair enough, let me bust out my speakers and give them a shot!
 

Bhuna50

MOST VALUED CONTRIBUTOR
OK - that is defaulting to the monitor - you can see the green bars - plug your headphones into the monitor
 
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