No compensation

[franticuser]

I just want to share my experience with this company.

It's my first time to make a purchase with this company.
I started to use their services recently and I just need to say that they have an unreliable service.

First off, it took them 2 weeks to finally give me my laptop, on which I don't really have a problem with if quality is what they're aiming for.
When my laptop finally came, it wouldn't work properly and so I called to to find out the problem. We reached the conclusion that it must me a problem with the hard drive as it is not being detected by the system.
After several attempts to connect the hard drive to no avail, they decided it could be a faulty hard drive and that they will send me a new one the very next day to swap.

They driver came the next day for the swap and connected the hard drive to my new laptop. It still did not work. I had to call them again.
At this point, it's become very frustrating.

They had no solution for me over the phone and now just want to take the laptop back and see for themselves to try to fix the problem.
As it was a Friday by that time, they won't be able to pick it up by Monday. So far, I have been delayed for 6 days already.

I've asked for a probable equivalent of a compensation, and they said no. They cannot give any form of compensation, and can only promise that they have my laptop on top priority.

So far, they've just picked up my laptop and I have yet to see what happens next.

I don't know what to make of this experience, and I don't know if I can trust them at all.
I would have wanted to suggest them to a friend, but now, I can't imagine doing so.

 

[SmokeDarKnight]

Theres always a small percentage that will have a problem its just unfortunate it was you, as for the service there giving you i think you would be lucky to get this much attention from any other company in my experience.

I had to send my Vortex back because of a faulty GPU and it was back to me so quick so i really hope you get the same turn around.

Hang in there though, once you get it back and your up and running this will just be a distant memory.

Let us know how you get on.

What you get it for anyway while you wait? Gamer?

 

[liquidtmd]

Two weeks is well within the 'upto' time frame clearly stated when you made the purchase, and I imagine its a busy period for PCS.

I'm sorry you've had this issue, but envitably these things happen - as would at any retailer. In terms of returning / replacement, it sounds like they are being attentive and on the case. Again it doesn't make it easier for you, but in similar circumstances I can't imagine many other places dishing out compensation either.

Good luck and I'm sure PCS will sort it for you

 

[Grimezy]

I'm afraid there's always problems like this when buying a custom product, it could have happened to any company.

I'm failing to see what more PC Specialist could have done under these circumstances. They sent you a new hard-drive to fit yourself to save you from having to send the whole laptop back, this didn't resolve the problem and they'd obviously done all the troubleshooting they could from over the phone, therefore as any company would, they want the product to be returned to take a closer look for themselves, and it just so happens to have fallen before a weekend (which is out of their control) so they've booked it for the next available date.

What would you have suggested they do? Take the whole laptop back straight away? Well hindsight is a brilliant thing.

As for compensation, I believe they're well within their rights to attempt to fix the product without offering compensation. It might not seem fair right now but it really could have happened to any company or any order. It's just unfortunate it happened to yourself. I purchased my desktop last November and have had no issues at all although I'm sure if I did then PCS would be very quick to rectify it based on what I've heard from other forum members.

 

[SlimCini]

Not entirely sure where 'trust' comes in here... why would this experience have anything to do with your trust for PCS?

 

[Tom DWC]

Sorry to hear of your problems as it's always disappointing especially at this time of year, though I don't think it's common practice anywhere to compensate for an RMA.

Unfortunately parts can fail, but PC Specialist will get it sorted out.