No power to laptop

[Starkie]

Morning All,

Had this latop for a year and a half and its been fantastic.

However last week - it stopped charging when plugged infor about 20 mins - then it was fine for the rest of the day. Then a day later same thing but it took about 8 hours for it to realise it was plugged in and starting charging ( it was off for most of this time ) , and now it wont charge at all to the point it's flat.

My first throught was the power pack ( on order ) - Just wondered if the battery could also cause this. To stop the laptop realising its plugged in?

Cheers

Chassis & Display
Ionico Series: 17.3" Matte QHD 240Hz sRGB 100% LED Widescreen (2560x1440)
Processor (CPU)
Intel® Core™ i7 14 Core Processor 12700H (4.7GHz Turbo)
Memory (RAM)
64GB Corsair 4800MHz SODIMM DDR5 (2 x 32GB)
Graphics Card
NVIDIA® GeForce® RTX 3070 Ti - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)
1st M.2 SSD Drive
1TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
1 x 280W AC Adaptor
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Battery
Ionico Series Integrated 91WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6E AX210 (2.4 Gbps) + BT 5.3
USB/Thunderbolt Options
1 x USB 3.2 PORT (Type C) + 3 x USB 3.2 PORTS
Keyboard Language
IONICO 17 SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Carry Case
Tech Air 17.3" Classic Backpack
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 2.0 MP FULL HD WEBCAM
Warranty
3 Year Standard Warranty (6 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 3 to 5 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Price: £0.00 including VAT and Delivery
Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/ionico-iii-17/u0AScvK7Vs/

 

[SpyderTracks]

There is a tool called HWMonitor which has a battery report of wear level.

HWMONITOR | Softwares | CPUID

HWMonitor for Windows® x86/x64 is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, powers, currents, fans speed, utilizations, clock speeds ... The program handles : CPU and GPU-level hardware monitoring...

www.cpuid.com

Modern systems are different with regards to batteries than older ones, as systems have got so powerful, even when plugged in they often still use battery as well and some won’t allow powering on if the battery is dead.

Sometimes you do get dud batteries that die pretty quickly so if you’re able to get it booting again it’s definitely worth checking the wear level.
Batteries are classed as consumables so only carry a 6 month warranty.

 

[Starkie]

Hi @SpyderTracks - appreciate the advise. I can't get it to boot sadly. Is it worth me removing the battery and seeing if it will power up direct from the mains?

Or is it better to see if the new ac adaptor does the trick?

 

[SpyderTracks]

Hi @SpyderTracks - appreciate the advise. I can't get it to boot sadly. Is it worth me removing the battery and seeing if it will power up direct from the mains?

Or is it better to see if the new ac adaptor does the trick?

That’s what I’m saying though, a lot of devices won’t boot without the battery. Certainly give it a go though

 

[Starkie]

Ahhh sorry - Yeah understand. I'll wait till the AC adaptor gets here I reckon, If thats not it - I'll swap the battery