No Sound

Dale1988

Active member
Hi Chaps,

In the last week or so I've tried several things to get my laptop to find it own internal speakers.

I spoke to technical support via the PC specialist website, downloaded the new drivers but it said there were better drivers already installed. I uninstalled the speakers via device manager and all other Realtek Digital Outputs (no idea what these even are), restarted, got a blue screen then when it restarted a second time hey presto - sound again. But, next time i turned it off/on there was no sound again and the speakers once again don't show in device manager. Now it only shows the Realtek Digital things which as far as i can tell do sod all.

The only thing I've changed (around about the time the issue started) was paying for another year on the Bullguard anti virus. It hasn't given me any alerts saying its stopped anything or whatever though.

Anyone got any ideas?

Thanks,

Dale.
 

Martinr36

MOST VALUED CONTRIBUTOR
uninstall bullguard and cancel the subscription for starters, its known to cause all sorts of different problems, the inbuilt windows defender is way better and also free.

Can you also post the full specs from your orders page
 

Dale1988

Active member
Chassis & DisplayDefiance Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
Processor (CPU)Intel® Core™ i7 Quad Core Processor 6700HQ (2.6GHz, 3.5GHz Turbo)
Memory (RAM)16GB HyperX IMPACT 2133MHz SODIMM DDR4 (2 x 8GB)
Graphics CardNVIDIA® GeForce® GTX 1070 - 8.0GB GDDR5 Video RAM - DirectX® 12.1, G-SYNC
1st Storage Drive750GB WD BLACK 2.5" WD7500BPKX, SATA 6 Gb/s, 16MB CACHE (7200 rpm)
1st M.2 SSD Drive512GB SAMSUNG PM951 M.2, PCIe NVMe (up to 1050MB/R, 560MB/W)

I've literally just went through, uninstalled all sound devices again & after restarting it self several times and trying to do a recovery its come back on as it should. Screenie attached shows what it says about the driver though - not sure if this is how it should be?
 

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Dale1988

Active member
And now i've turned my laptop on again the Speakers are gone and its back to Realtek Digital Audio which does nothing
 

ubuysa

The BSOD Doctor
What is set as your default sound device in Windows (Settings > System > Sound)? If it's not Speakers (Realtek High Definition Audio) then make sure it is set to that.

If you never use the Realtek Digital Output, and it sounds as though you don't, then on that Sound settings window click Manage Sound Devices. In the window that opens click the Realtek Digital Output entry and then click the Disable button.

Also, and again on the Sound settings window, click App Volume Device Preferences (under Advanced Sound Options at the bottom). Make sure the default output here is set to Speakers (Realtek High Definition Audio) and that all apps listed are set to Default.
 

Dale1988

Active member
Speakers are set as default device but everytime it restarts it drops them and goes back to realtek digital output regardless of whether its diasbled or not - there's always multiple of them in the device manager
And yea, bullguard is disabled
 

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SpyderTracks

We love you Ukraine
Speakers are set as default device but everytime it restarts it drops them and goes back to realtek digital output regardless of whether its diasbled or not - there's always multiple of them in the device manager
And yea, bullguard is disabled
You’ve got optional updates waiting, you need to install all updates.
 

ubuysa

The BSOD Doctor
Speakers are set as default device but everytime it restarts it drops them and goes back to realtek digital output regardless of whether its diasbled or not - there's always multiple of them in the device manager
And yea, bullguard is disabled
Can you post an image of this Device Manager display please?
 
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