Optimus series: Blue screen and gpu problem when try play games

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WojOst

Active member
ubuysa said:
In that case - and if you're sure you clean installed Windows, deleting all UEFI partitions, ran Windows Update until no more updates were found, and installed nothing else except for the bare minimum software you need to test it - and it still fails then its a hardware issue, like the GPU.
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will contact PCS Tech support. Thanks
 
barlew

barlew

Godlike
Are you able to go into the BIOS and switch from MSHybrid mode to dGPU mode? If you can are you able to boot into Windows fine and use the system normally?
 
ubuysa

ubuysa

The BSOD Doctor
WojOst said:
will contact PCS Tech support. Thanks
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In an earlier post I wrote...
In that case - and if you're sure you clean installed Windows, deleting all UEFI partitions, ran Windows Update until no more updates were found, and installed nothing else except for the bare minimum software you need to test it - and it still fails then its a hardware issue, like the GPU.
Click to expand...
And you haven't just installed the bare minimum. In your kernel dump I can see Chrome, Origin's web helper service, FIFA2021, Entriq Media Sphere, Origin from EA, JDownloader. That's not a clean system with the bare minimum software needed for testing. It's not very likely that any of those products is contributing to your problem but you can't know that.

You really need to clean install again, from bootable media, delete all UEFI partitions, run Windows Update, and then STOP. You should then install ONLY the minimum software you need to reproduce the problem. Only that way can you be certain whether this is a software problem or a hardware problem.
 
ubuysa

ubuysa

The BSOD Doctor
WojOst said:
What exactly would you prefer to install
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Only you know that because only you know how it fails. You need the most pristine system you can get, so if for example it always fails with one particular game, then install only that game and test it.

The more additional software you install the more likely that you're reinstalling the problem.
 
barlew

barlew

Godlike
@ubuysa is bang on here. My personal opinion right now is this is a software issue. There does not seem to be the graphical errors or hard crashes i would expect to see from a failed GPU.

*edit for correction* the blue screen is an indicator but right now you havent really ruled out software.
 
FerrariVie

FerrariVie

Super Star
I would try a couple of different versions of Nvidia Drivers, as they've been causing issues lately. Maybe grab one version from last week, another from last month. Site to download all driver versions:

Advanced Driver Search | NVIDIA

Not sure if your GPU is 2060 or 2070, but make sure you're selecting the RTX20 notebook series
 
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WojOst

Active member
FeVieira said:
I would try a couple of different versions of Nvidia Drivers, as they've been causing issues lately. Maybe grab one version from last week, another from last month. Site to download all driver versions:

Advanced Driver Search | NVIDIA

Not sure if your GPU is 2060 or 2070, but make sure you're selecting the RTX20 notebook series
Click to expand...
its RTX2060 .

Be honest problem started after update Nvidia drivers to latest version .
 
ubuysa

ubuysa

The BSOD Doctor
FeVieira said:
I would try a couple of different versions of Nvidia Drivers, as they've been causing issues lately. Maybe grab one version from last week, another from last month. Site to download all driver versions:

Advanced Driver Search | NVIDIA

Not sure if your GPU is 2060 or 2070, but make sure you're selecting the RTX20 notebook series
Click to expand...
I noticed that too which is why I think it's necessary to at least test the laptop with a driver we KNOW is fully compatible with it. :)
 
W

WojOst

Active member
ubuysa said:
Only you know that because only you know how it fails. You need the most pristine system you can get, so if for example it always fails with one particular game, then install only that game and test it.

The more additional software you install the more likely that you're reinstalling the problem.
Click to expand...
Done like you said. Reinstalled windows, installed drivers and hotkey. Only install same game when problem started. still problem.
Contacted PCS Tech support they advised me to do memtest. Done that . didn't find any errors.
also tried uninstall drivers via DDU and install previous versions. Result- still problem.
 
SpyderTracks

SpyderTracks

We love you Ukraine
WojOst said:
Done like you said. Reinstalled windows, installed drivers and hotkey. Only install same game when problem started. still problem.
Contacted PCS Tech support they advised me to do memtest. Done that . didn't find any errors.
also tried uninstall drivers via DDU and install previous versions. Result- still problem.
Click to expand...
Just wondering, how did you reinstall windows?
 
ubuysa

ubuysa

The BSOD Doctor
WojOst said:
Done like you said. Reinstalled windows, installed drivers and hotkey. Only install same game when problem started. still problem.
Contacted PCS Tech support they advised me to do memtest. Done that . didn't find any errors.
also tried uninstall drivers via DDU and install previous versions. Result- still problem.
Click to expand...
And you still BSOD? In that case it's almost certainly a hardware problem. Based on the dump I've seen I'd suspect a GPU issue.

I'd suggest you arrange an RMA. You might want to pint PCS, at this thread and the dumps in particular.
 
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