Hi
So my Optimus X laptop arrived this Wednesday just gone (June 5 2019). Great-looking machine, quick delivery, and easy installation. Only, for some reason, the thing just cannot run any games despite my best efforts. What happens is that the games will boot up and load just fine, but after no more than 30 minutes of gameplay, the game will freeze up for a second or two then shut down without so much as a "not responding" error message. With Steam games, the issue was made worse due to the fact that initially, none of the games' DirectX drivers could be installed onto the laptop and thus wouldn't launch.
I've already tried several solutions to try and stop this from happening. I've uninstalled and reinstalled both the games and the clients, and reinstalled the drivers from both the disc that came with the laptop and the ones available for download from the PCS page. I've tried disabling the Control Center driver, Windows's game mode, and the GeForce Experience overlay. I've installed the latest Windows updates, then refreshed my laptop back to its initial state when I first booted it. I also tried using CCleaner and the .NET Framework Repair Tool in case there was some issue in that region. At some point in this configuration of driver updates and backdates, games launched via Origin would lead to nasty REFERENCE_BY_POINTER BSODs that would lock the whole laptop up until I physically severed the power connection, but I think I've managed to stop this. The only thing that had any modicum of success was the .NET Framework Repair Tool which allowed Steam to install the required DirectX files, only for said Steam games to then freeze up after no more than maybe twenty minutes of gameplay time. I also discovered at some point that I managed to let some games run kind of okay through windowed/borderless windowed mode, but at the cost of abysmally low and jerky framerates and a notably decreased graphical quality (my suspicion is that the games are running through the Intel graphics on windowed mode, hence the poor performance, but I have no way to prove this.), and obviously I didn't pay what I did for this laptop just for it to run on par with my old 2014 notebook that wasn't built for gaming in the slightest.
There don't seem to be any oddities with the system when the games crash: the fans are running at what I assume to be a normal rate, the CPU and GPU temperatures don't exceed 75 degrees, and no more than 8-10GB of RAM actually seems to be in use at the moment of crash (depending on the game's base requirements), unless it's during the split second when the laptop's stuck on fullscreen mode. The only thing I can possibly think of is that there's something wrong with the RTX graphics card itself, but I really hope it's a more easily solved situation than that. I've been going mad trying to get anywhere with this machine on my own, so I'm hoping somebody has a possible solution I haven't tried before I begin the process of sending it back for repairs.
Anyone have any ideas what to do?
Specs below (taken from my order details:
So my Optimus X laptop arrived this Wednesday just gone (June 5 2019). Great-looking machine, quick delivery, and easy installation. Only, for some reason, the thing just cannot run any games despite my best efforts. What happens is that the games will boot up and load just fine, but after no more than 30 minutes of gameplay, the game will freeze up for a second or two then shut down without so much as a "not responding" error message. With Steam games, the issue was made worse due to the fact that initially, none of the games' DirectX drivers could be installed onto the laptop and thus wouldn't launch.
I've already tried several solutions to try and stop this from happening. I've uninstalled and reinstalled both the games and the clients, and reinstalled the drivers from both the disc that came with the laptop and the ones available for download from the PCS page. I've tried disabling the Control Center driver, Windows's game mode, and the GeForce Experience overlay. I've installed the latest Windows updates, then refreshed my laptop back to its initial state when I first booted it. I also tried using CCleaner and the .NET Framework Repair Tool in case there was some issue in that region. At some point in this configuration of driver updates and backdates, games launched via Origin would lead to nasty REFERENCE_BY_POINTER BSODs that would lock the whole laptop up until I physically severed the power connection, but I think I've managed to stop this. The only thing that had any modicum of success was the .NET Framework Repair Tool which allowed Steam to install the required DirectX files, only for said Steam games to then freeze up after no more than maybe twenty minutes of gameplay time. I also discovered at some point that I managed to let some games run kind of okay through windowed/borderless windowed mode, but at the cost of abysmally low and jerky framerates and a notably decreased graphical quality (my suspicion is that the games are running through the Intel graphics on windowed mode, hence the poor performance, but I have no way to prove this.), and obviously I didn't pay what I did for this laptop just for it to run on par with my old 2014 notebook that wasn't built for gaming in the slightest.
There don't seem to be any oddities with the system when the games crash: the fans are running at what I assume to be a normal rate, the CPU and GPU temperatures don't exceed 75 degrees, and no more than 8-10GB of RAM actually seems to be in use at the moment of crash (depending on the game's base requirements), unless it's during the split second when the laptop's stuck on fullscreen mode. The only thing I can possibly think of is that there's something wrong with the RTX graphics card itself, but I really hope it's a more easily solved situation than that. I've been going mad trying to get anywhere with this machine on my own, so I'm hoping somebody has a possible solution I haven't tried before I begin the process of sending it back for repairs.
Anyone have any ideas what to do?
Specs below (taken from my order details:
| Chassis & Display | Optimus Series: 17.3" Matte Full HD 60Hz 72% NTSC LED Widescreen (1920x1080) |
| Processor (CPU) | Intel® Core™ i7 Six Core Processor 9750H (2.6GHz, 4.5GHz Turbo) |
| Memory (RAM) | 16GB Corsair 2400MHz SODIMM DDR4 (1 x 16GB) |
| Graphics Card | NVIDIA® GeForce® RTX 2060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1 |
| 1st Storage Drive | 960GB ADATA SU650 2.5" SSD, SATA 6 Gb (520MB/R, 450MB/W) |
| Memory Card Reader | Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC) |
| AC Adaptor | 1 x 180W AC Adaptor |
| Battery | Optimus X Series 4 Cell Lithium Ion Battery |
| Power Cable | 1 x 1 Metre Cloverleaf UK Power Cable |
| Thermal Paste | COOLER MASTER MASTERGEL MAKER THERMAL COMPOUND |
| Sound Card | 2 Channel High Def. Audio + SoundBlaster™ Cinema |
| Bluetooth & Wireless | GIGABIT LAN & WIRELESS INTEL® AC-9260 M.2 (1.73Gbps, 802.11AC) +BT 5.0 |
| USB/Thunderbolt Options | 1 x USB 3.1 PORT (Type C) + 2 x USB 3.0 PORTS + 1 x USB 2.0 PORT |
| Keyboard Language | MULTI COLOUR BACKLIT UK KEYBOARD |
| Operating System | Genuine Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001] |
| Operating System Language | United Kingdom - English Language |
| Windows Recovery Media | Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account |
| Office Software | FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required) |
| Anti-Virus | NO ANTI-VIRUS SOFTWARE |
| Browser | Google Chrome™ |
| Notebook Mouse | INTEGRATED 2 BUTTON TOUCHPAD MOUSE |
| Webcam | INTEGRATED 1MP HD WEBCAM |
| Warranty | 3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour) |
| Delivery | STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI) |
| Build Time | Standard Build - Approximately 7 to 9 working days |
| Welcome Book | PCSpecialist Welcome Book - United Kingdom & Republic of Ireland |
