pc randomly restarting

max364462

Active member
I've had a problem with my pc which I bought from pc specialist around 1 and a half years ago now where it will just randomly restart however this never happens while I'm playing games its just while I'm browsing on the internet or watching Youtube or something like that. This has been an issue for the past 3 or 4 months now. In early January I installed a new cpu and cooler which went completely smoothly. Can someone please help me as this is really irritating me, thank you.
 

AgentCooper

RIP Julee Cruise ☹️
Moderator
Hiya. Could you post the full specs of your system as described below?


And please could you also take and post a screenshot of your Windows update page?
 

max364462

Active member
Hi, thanks for helping here are my pc specs and a screenshot of my windows update page:
CaseTHERMALTAKE V200 2.0 TEMPERED GLASS RGB EDITION GAMING CASE
Processor (CPU)AMD Ryzen 9 5900x
MotherboardASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)32GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (4 x 8GB)
Graphics Card6GB AMD RADEON™ RX 5600 XT - HDMI, DP, DX® 12
1st M.2 SSD Drive512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
1st Storage Drive1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingCorsair H100i RGB Pro XT
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting50cm RGB LED Strip
Extra Case Fans1 black thermaltake case fan
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network CardN/A
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusBullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
BrowserGoogle Chrome™
 

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SpyderTracks

We love you Ukraine
Moderator
Hi, thanks for helping here are my pc specs and a screenshot of my windows update page:
CaseTHERMALTAKE V200 2.0 TEMPERED GLASS RGB EDITION GAMING CASE
Processor (CPU)AMD Ryzen 9 5900x
MotherboardASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)32GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (4 x 8GB)
Graphics Card6GB AMD RADEON™ RX 5600 XT - HDMI, DP, DX® 12
1st M.2 SSD Drive512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
1st Storage Drive1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingCorsair H100i RGB Pro XT
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting50cm RGB LED Strip
Extra Case Fans1 black thermaltake case fan
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network CardN/A
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence
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PNKFF-GF27C-2YYPV-P2KPG-V6DDQ
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusBullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
BrowserGoogle Chrome™
You've got a major version update waiting, plus looks like you've got optional updates waiting. You'll need to install those before we can troubleshoot.

What process did you take when upgrading the CPU?

Can you install HWMonitor and have it open and take screenshots of CPU temps after 10 minutes of running Prime95? You need to take he screenshots while Prime95 is still running so the system is at full load.


 

max364462

Active member
Which are the updates which I should install as I have heard that windows 11 is bad for gaming. I had an amazon technitian install the parts and here is a screenshot of the temps after 10 mins:
 

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SpyderTracks

We love you Ukraine
Moderator
Which are the updates which I should install as I have heard that windows 11 is bad for gaming. I had an amazon technitian install the parts and here is a screenshot of the temps after 10 mins:
As said, we can't do any troubleshooting until windows is up to date. You need to apply all updates and optional updates before we can troubleshoot.

None of them are windows 11, but windows 11 is the same as windows 10 for gaming, if anything a little better.

We need to see the CPU diagnostics as well, not the motherboard.
 

max364462

Active member
Ok, I have just installed all the updates here is a screenshot of that. Also sorry I re-ran the test here are the cpu temps.
 

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max364462

Active member
Hi, the problem has just came back today, it was fine for the last week or so but the pc has restarted randomly twice again today
 

max364462

Active member
Thanks, all it does is the screen goes black and the pc just restarts, I don't press anything and no I don't get a BSOD
 

max364462

Active member
I just installed all the new drivers which you listed and the pc restarted again a few minutes after the install.
 
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