architectitron
Member
Hello,
After waiting over a month for my order, I finally received my custom PC yesterday. It's a £2700+ system with platinum care and accidental damage insurance etc...
I was disappointed to find the PC would not turn on from the get-go. Upon examining the power was working as the LED's of the motherboard (TUF gaming X-570) was on (however only half).
Upon testing, it appears all the components were working, wired correctly (I will need to give some credit to the nice cable management job) EXCEPT the motherboard. So it appears something on the motherboard is not working. I showed this to a computer hardware specialist and confirmed the motherboard is broken and cannot be fixed (as well as confirming nothing else is broken or under spec).
It's very disappointing for me, as I expected it to be working straight away (especially as it had been "tested"). So I would like advice or some insight for what to do next, for example will I have to send the whole system back (and pay for the postage)? Or will they just send me the part and I will have to attempt to fix it myself/ pay again with my own money for someone to fix it for me (although I've paid for the best care and insurance options available)?
I apologise for the long read, I felt context was necessary.
PS- My one main concern before the product arrived was that the testing took roughly half a day although PC Specialist specifies testing should take 48 hours.
I'm unsure if this is the correct thread, so I am sorry if that is the case.
After waiting over a month for my order, I finally received my custom PC yesterday. It's a £2700+ system with platinum care and accidental damage insurance etc...
I was disappointed to find the PC would not turn on from the get-go. Upon examining the power was working as the LED's of the motherboard (TUF gaming X-570) was on (however only half).
Upon testing, it appears all the components were working, wired correctly (I will need to give some credit to the nice cable management job) EXCEPT the motherboard. So it appears something on the motherboard is not working. I showed this to a computer hardware specialist and confirmed the motherboard is broken and cannot be fixed (as well as confirming nothing else is broken or under spec).
It's very disappointing for me, as I expected it to be working straight away (especially as it had been "tested"). So I would like advice or some insight for what to do next, for example will I have to send the whole system back (and pay for the postage)? Or will they just send me the part and I will have to attempt to fix it myself/ pay again with my own money for someone to fix it for me (although I've paid for the best care and insurance options available)?
I apologise for the long read, I felt context was necessary.
PS- My one main concern before the product arrived was that the testing took roughly half a day although PC Specialist specifies testing should take 48 hours.
I'm unsure if this is the correct thread, so I am sorry if that is the case.
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