PC Specialist Loading screen

damHyd

Member
Hi,
Recently when I turn the computer on for the very first time, it stays on the PC specialist loading screen until I have have force shut down the computer by holding down the power button. See picture which shows the screen stuck.

Has this even happened anybody else ?

On another note, this error has been on my computer on my computer for few weeks when states drive can not load on this device, see screengrab. is there any solution to this ??
 

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TonyCarter

VALUED CONTRIBUTOR
 

SpyderTracks

We love you Ukraine
Hi,
Recently when I turn the computer on for the very first time, it stays on the PC specialist loading screen until I have have force shut down the computer by holding down the power button. See picture which shows the screen stuck.

Has this even happened anybody else ?

On another note, this error has been on my computer on my computer for few weeks when states drive can not load on this device, see screengrab. is there any solution to this ??
Hiya, could you copy and paste your full specs from the order page of your account please?
 

damHyd

Member
Hi, See specs copied below.

CaseCORSAIR iCUE 220T RGB AIRFLOW MID TOWER GAMING CASE
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Change to: THERMALTAKE V200 TEMPERED GLASS RGB EDITION GAMING CASE
Promotional ItemGet 1-Year Founders Membership to GeForce Now w/ select RTX Cards
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Processor (CPU)Intel® Core™ i9 Eight Core Processor i9-9900K (3.6GHz) 16MB Cache
MotherboardGigabyte Z390 AORUS Master: ATX, LG1151, USB 3.1, SATA 6GBs Wi-Fi AC - ARGB Ready
Memory (RAM)32GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 16GB)
Graphics Card8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP
1st M.2 SSD Drive1TB INTEL® 665p M.2 NVMe PCIe SSD (up to 2000MB/sR | 1925MB/sW)
1st Storage Drive2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCORSAIR 650W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingCoolerMaster MasterLiquid Lite 240 High Performance Liquid Cooler
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting50cm RGB LED Strip
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
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Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusBullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
BrowserGoogle Chrome™
Cable ManagementPCS 1.5M Zip Cable Tidy - Professional Cable Management
Warranty3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build TimeStandard Build - Approximately 13 to 15 working days
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 
Last edited by a moderator:

SpyderTracks

We love you Ukraine
Hi, no I haven’t tried doing that. How do I do this then ?
Ah, ignore me, I’d read it wrong.

How full is your c drive?

With reading smart status with CrystalDiskInfo (standard edition)

 

SpyderTracks

We love you Ukraine
i have attached the Crystalmark status of the C:drive
I would contact PCS and ask about a BIOS update

May also be worth testing your RAM with Memtest86:


Regarding the error, firstly make sure all your windows updates and optional updates are applied, that's normally related to quite an old version of windows.
Also, if it's still installed you need to fully uninstall Bullguard, it's rubbish and causes no end of problems

Would be worth opening cmd as admin and running the following 2 commands:

sfc /scannow
DISM /online /cleanup-image /restorehealth

If that doesn't resolve it, it's related to whatever RGB software which is RGB Fusion, make sure that's up to date, if it is, uninstall it and reinstall it.
 
Last edited:

damHyd

Member
my issue with being stuck on the loading screen seems to be fixed.

I have uninstalled Bullguard and my PC is completely up to date for windows.

the error keeps flashing with i open RGB fusion on my pc
 

ubuysa

The BSOD Doctor
The problem appears to be with the ene.sys driver which doesn't load properly at boot time. This isn't an uncommon problem but rather than me detail how to recover there is some good advice here.
 
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