PCS Asked for a review | PCSPECIALIST

PCS Asked for a review

GARIOT

Member
Ordered the laptop on 01.09.2019

Faulty motherboard detected during testing.

Reconstructed/retested. Finally dispatched on 26.09.19

I paid £18 for a pre-10.30 weekday delivery.

Beyond a 30 mile limit of the Eurocentral Depot near Glasgow, this is a service DPD cannot provide. So, PC Specialist should not be advertising it.

I contacted PCS to tell DPD not to deliver the laptop if I wasn't at home to sign for it. It was delivered to a neighbour anyway. This was due to DPD ignoring PCS request on my behalf.

PCS refunded my £18, since the laptop arrived after 11.20.

Two days after first use, the Gaming Center software - for control of keyboard backlighting - malfunctioned.

PCS Forum advice was to uninstall it and reinstall the driver available via your PCS account. I did so - but it didn't solve the problem.

Two days after that, the problem corrected itself. A moderator on the Forum said it was likely due to a Windows update; but didn't know for sure.
Given his extensive level of knowledge that wasn't reassuring.

The laptop itself is now doing all I want it to do, to the standard I've come to expect from PCS after many years of buying their products.

That said, this has not been their smoothest work; though, to be fair, their customer service, in this case, has been very good.

I expect I'll buy from them again - but not for about five years.
 

SpyderTracks

Huntsman
Moderator
Ordered the laptop on 01.09.2019

Faulty motherboard detected during testing.

Reconstructed/retested. Finally dispatched on 26.09.19

I paid £18 for a pre-10.30 weekday delivery.

Beyond a 30 mile limit of the Eurocentral Depot near Glasgow, this is a service DPD cannot provide. So, PC Specialist should not be advertising it.

I contacted PCS to tell DPD not to deliver the laptop if I wasn't at home to sign for it. It was delivered to a neighbour anyway. This was due to DPD ignoring PCS request on my behalf.

PCS refunded my £18, since the laptop arrived after 11.20.

Two days after first use, the Gaming Center software - for control of keyboard backlighting - malfunctioned.

PCS Forum advice was to uninstall it and reinstall the driver available via your PCS account. I did so - but it didn't solve the problem.

Two days after that, the problem corrected itself. A moderator on the Forum said it was likely due to a Windows update; but didn't know for sure.
Given his extensive level of knowledge that wasn't reassuring.

The laptop itself is now doing all I want it to do, to the standard I've come to expect from PCS after many years of buying their products.

That said, this has not been their smoothest work; though, to be fair, their customer service, in this case, has been very good.

I expect I'll buy from them again - but not for about five years.
Just to advise you, none of the moderators on this forum work for PCS, I don't own that laptop so can only advise based on my IT knowledge. So please don't expect us on the forum to have some magical understanding of products we don't own. We're just customers and nerds who like to help people out.

Anyone buying a custom laptop needs to understand it's not the same as buying a dell or alienware or HP gaming laptop, you need to know how to configure windows and drivers, otherwise you're going to have problems.
 

GARIOT

Member
I do understand the difference between buying from PCS and HP, etc. I've never had a problem of this nature with PCS before.
I was just looking to someone like yourself, with superior knowledge to my own, for advice. I also understand that you don't
work for PCS.

I deliberately did not mention you by name and the review, over all, is nothing to do with you. Yet here we are.

Despite the very obvious condescension of your reply. I forgive you.

Consider me advised - and let this drop. Unless, of course, you really must have the last word.
 

ubuysa

Moderator
Moderator
t's very useful for others the you posted such a detailed review. It's very unfortunate that you had issues, that's clearly rare from what we see on here but stuff breaks and usually at the most inconvenient time.

It's very helpful for you to highlight that PCS refunded the early delivery that DPD failed to do. Excellent customer service from PCS again.

I don't think I was involved in your original thread about the Control Centre issue but my advice to reinstall the latest version would have been the same.

When software faults appear to correct themselves it's always because something changed. In the absence of anything on your part a recent Windows update is by far the most likely cause. There are many cases of this in these fora.

Finally, it's not nice to even passively criticize someone on here who has tried to help you. None of us work for PCS and all of us give our time and expertise freely to try and help others.

Sent using Tapatalk
 

SlimCini

Godlike
I do understand the difference between buying from PCS and HP, etc. I've never had a problem of this nature with PCS before.
I was just looking to someone like yourself, with superior knowledge to my own, for advice. I also understand that you don't
work for PCS.

I deliberately did not mention you by name and the review, over all, is nothing to do with you. Yet here we are.

Despite the very obvious condescension of your reply. I forgive you.

Consider me advised - and let this drop. Unless, of course, you really must have the last word.
Only read one condescending reply on here. Yours.

And YOU forgive HIM? 🤭
 
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