Ordered the laptop on 01.09.2019
Faulty motherboard detected during testing.
Reconstructed/retested. Finally dispatched on 26.09.19
I paid £18 for a pre-10.30 weekday delivery.
Beyond a 30 mile limit of the Eurocentral Depot near Glasgow, this is a service DPD cannot provide. So, PC Specialist should not be advertising it.
I contacted PCS to tell DPD not to deliver the laptop if I wasn't at home to sign for it. It was delivered to a neighbour anyway. This was due to DPD ignoring PCS request on my behalf.
PCS refunded my £18, since the laptop arrived after 11.20.
Two days after first use, the Gaming Center software - for control of keyboard backlighting - malfunctioned.
PCS Forum advice was to uninstall it and reinstall the driver available via your PCS account. I did so - but it didn't solve the problem.
Two days after that, the problem corrected itself. A moderator on the Forum said it was likely due to a Windows update; but didn't know for sure.
Given his extensive level of knowledge that wasn't reassuring.
The laptop itself is now doing all I want it to do, to the standard I've come to expect from PCS after many years of buying their products.
That said, this has not been their smoothest work; though, to be fair, their customer service, in this case, has been very good.
I expect I'll buy from them again - but not for about five years.
Faulty motherboard detected during testing.
Reconstructed/retested. Finally dispatched on 26.09.19
I paid £18 for a pre-10.30 weekday delivery.
Beyond a 30 mile limit of the Eurocentral Depot near Glasgow, this is a service DPD cannot provide. So, PC Specialist should not be advertising it.
I contacted PCS to tell DPD not to deliver the laptop if I wasn't at home to sign for it. It was delivered to a neighbour anyway. This was due to DPD ignoring PCS request on my behalf.
PCS refunded my £18, since the laptop arrived after 11.20.
Two days after first use, the Gaming Center software - for control of keyboard backlighting - malfunctioned.
PCS Forum advice was to uninstall it and reinstall the driver available via your PCS account. I did so - but it didn't solve the problem.
Two days after that, the problem corrected itself. A moderator on the Forum said it was likely due to a Windows update; but didn't know for sure.
Given his extensive level of knowledge that wasn't reassuring.
The laptop itself is now doing all I want it to do, to the standard I've come to expect from PCS after many years of buying their products.
That said, this has not been their smoothest work; though, to be fair, their customer service, in this case, has been very good.
I expect I'll buy from them again - but not for about five years.