Platinum warranty is just what length terms it gets you, doesn’t give you any kind of priority service at all.
Why? What we’re you expecting? I think that’s very good given the current climate.
How do you know? If yours is the only RMA they have then I'd agree with you. But yours isn't the only RMA they have and the reason they've not looked at it yet is because there are others ahead of you in the RMA queue.
I feel PCS do make the effort to resolve issues once bought to there attention., unfortunately, due to world events etc there may be times where the quoted amount of time to be taken could be extended, I would wait and hope there is a satisfactory outcome for you.
What’s the issue out of curiosity?
If you had come to contribute, or ask questions, or simply to read through the forums to see what info ther was on RMA's...
I'm afraid that in life people will treat you the way you treat them. If your first posts had been a tad less aggressive and with fewer exclamation marks you'd have received much warmer and supportive responses.