Poor service

[phibro934]

I've had four laptops out of PC Specialist in recent years. Two have developed faults. The first I gave up on sending back to them (power supply issues where the connector wasn't fitted to the board properly). The second died in less than three months. Weeks waiting for repair. Endless waits on the phone. No useful updates by email.
Why yes, I'm really unhappy with this. Expensive laptops should not just die and then be left waiting for updates.

 

[steaky360]

No absolutely not, as I mentioned in the other thread you posted on sadly the best course of action for you is to phone PCS and wait for them to answer.

Expensive, or cheap laptops should not just die and customers should NEVER be just left waiting.

 

[Stephen M]

Sorry to hear about your poor service. Which laptops were the problem and what were the faults, I am afraid posting that will be of no help to you but if others on here have had similar experiences with certain models it may help toward identifying if there is a common fault with a particular chassis/configuration.

Email is always the slowest way of getting a response and from personal experience I have found answers vary with whoever replies.