j1simon
Member
Hi,
I placed this order on September 4th:
On September 15 it goes into production and on the same day it goes into testing.
On September 22, it was still in testing. It had already been 13 working days. Tired of waiting and without any news, I send them an email where I ask for explanations about the order. This is their answer the next day:
I answer them with an email the same day "...I propose changing the RAM from '64GB Corsair VENGEANCE DDR4 3600MHz (8 x 8GB)' to '128GB Corsair VENGEANCE DDR4 3200MHz (8 x 16GB)'. What would be the price difference?"
On the morning of the 28th I still haven't received any response so I contacted them via chat and we agreed to change the memory to "64GB Corsair VENGEANCE DDR4 3200MHz (4 x 16GB)" because the change to 128 GB was DKK 1.685 more (I live in Denmark) and I can't afford it.
Today is September 29th and the status of my order remains the same: "in testing".
It's been 18 working days and the order hasn't even been shipped and I still have no idea when it will be sent.
I think they should update the deadlines in "Delivery Information". I also think they bite off more than they can chew. Not to mention that they still offer this combination of CPU + Motherboard + RAM, when they have proven that they cannot do so:
I found this website very professional and it allowed me a personalization of the PC (and options) that others do not allow in the country where I currently live (Denmark). I asked for a loan to be able to buy this computer and I was very excited about it but now I am very disappointed.
I hope they send it tomorrow. It seems to me a lack of respect and professionalism what is happening.
I know that to be a first message is very negative and long, but I needed to vent and I hope that the team of PCSpecialist read it and are aware that they should make changes to fit the reality.
I placed this order on September 4th:
On September 15 it goes into production and on the same day it goes into testing.
On September 22, it was still in testing. It had already been 13 working days. Tired of waiting and without any news, I send them an email where I ask for explanations about the order. This is their answer the next day:
But on September 25, it was still in testing. So I email them again to ask what is going on:
I answer them with an email the same day "...I propose changing the RAM from '64GB Corsair VENGEANCE DDR4 3600MHz (8 x 8GB)' to '128GB Corsair VENGEANCE DDR4 3200MHz (8 x 16GB)'. What would be the price difference?"
On the morning of the 28th I still haven't received any response so I contacted them via chat and we agreed to change the memory to "64GB Corsair VENGEANCE DDR4 3200MHz (4 x 16GB)" because the change to 128 GB was DKK 1.685 more (I live in Denmark) and I can't afford it.
Today is September 29th and the status of my order remains the same: "in testing".
It's been 18 working days and the order hasn't even been shipped and I still have no idea when it will be sent.
I think they should update the deadlines in "Delivery Information". I also think they bite off more than they can chew. Not to mention that they still offer this combination of CPU + Motherboard + RAM, when they have proven that they cannot do so:
I found this website very professional and it allowed me a personalization of the PC (and options) that others do not allow in the country where I currently live (Denmark). I asked for a loan to be able to buy this computer and I was very excited about it but now I am very disappointed.
I hope they send it tomorrow. It seems to me a lack of respect and professionalism what is happening.
I know that to be a first message is very negative and long, but I needed to vent and I hope that the team of PCSpecialist read it and are aware that they should make changes to fit the reality.
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