Proteus - fans very noisy, wrong CPU temp in Control Center

[pberlowski]

Hi all, I'm having a bit of a conundrum with my Proteus laptop. The Control Center is stuck thinking my CPU is at 80degC and my fan is really loud all the time. I'm posting a screenshot below with Control Center at 80 and both CoreTemp and HWMonitor showing the real temp.

I uninstalled and re-installed Control Center, but that did not help. Please advise

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Chassis & Display
Proteus Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo)
Memory (RAM)
16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® RTX 2070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
1 x Proteus Series 230W AC Adaptor
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Battery
Proteus VII Series Integrated Lithium Ion Battery, 47WH
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0
USB/Thunderbolt Options
3 x USB 3.0 PORTS + 1 x USB 3.1 Type C PORT AS STANDARD
Keyboard Language
PROTEUS SERIES RGB BACKLIT USA KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 720P 30 FPS HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build Time
Standard Build - Approximately 6 to 8 working days
Promotional Item
Get eFootball PES 2021 Season Update for PC with select SAMSUNG SSDs!
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Price: €0.00 including VAT and Delivery
Unique URL to re-configure: https://www.pcspecialist.ie/saved-configurations/proteusVIII-15/G7sFh2Yt0s/

 

[pberlowski]

An update from my side - I completely uninstalled Control Center and rebooted the laptop. The CPU fan is behaving better now, scaling the speed up and down. Seems like a bug in Control Center 10.0.0.12?

 

[FerrariVie]

Have you checked on your account page in PCS's main website if under downloads you have any newer version of the Control Center?

The re-configure link is not working for me, so could not check if this is a Clevo or Tongfang chassis. Could you check that on the back cover of your laptop? It's usually a black sticker... Just saying this because if it's a clevo, you can download the up-to-date version from their website, but we would need to know the model number (usually starts with N, P, H or X).

 

[pberlowski]

Right. sorry for taking my time. I thought I wouldn't get an answer tbh. It's a Quanta chassis.

The version of Control Center from PCSpecialist website gave me the same issue as the one that had been installed

 

[FerrariVie]

Right. sorry for taking my time. I thought I wouldn't get an answer tbh. It's a Quanta chassis.

The version of Control Center from PCSpecialist website gave me the same issue as the one that had been installed

Not sure about how to get an updated Control Center for a Quanta chassis, sorry... If it was a Clevo, you could have downloaded it directly from their website.

In this case, I would recommend you send a message (or call, if you don't mind waiting in a queue) to PCS and ask for an updated version or for support to your issue. You could also try a clean install of windows that might be of help in case some other software is interfering with Control Center, so that's up to you to decide which path you want to go through.