Proteus

CriSte

Member
1.On the website it says 2 days delivery to Ireland, False,
I've had it shipped on Monday and received next Monday, I'm not picky just don't say what you can't give


2.I've bought a 2k monitor and I have my cooler for the laptop aswell, now every time I want to switch the laptop off I have to disconnect everything from it otherwise its just restarts. Its a bit annoying keep disconnecting cables every time I turn it off, even the charging cable has to be disconnected in order to be turned of and not reset.


3.Atleast when I rang them to ask them a million question about pairing my laptop with the monitor they were kind enough to tell me what's the best choice, monitor resolution/cable
I didnt attach any pictures because apparently 2 mb is to big
Order reference is 2282013
 

Steveyg

MOST VALUED CONTRIBUTOR
1.On the website it says 2 days delivery to Ireland, False,
I've had it shipped on Monday and received next Monday, I'm not picky just don't say what you can't give


2.I've bought a 2k monitor and I have my cooler for the laptop aswell, now every time I want to switch the laptop off I have to disconnect everything from it otherwise its just restarts. Its a bit annoying keep disconnecting cables every time I turn it off, even the charging cable has to be disconnected in order to be turned of and not reset.


3.Atleast when I rang them to ask them a million question about pairing my laptop with the monitor they were kind enough to tell me what's the best choice, monitor resolution/cable
I didnt attach any pictures because apparently 2 mb is to big
Order reference is 2282013
First off mate the delivery isn't something PCS can control, they are quoted 2 day delivery from Fed Ex and whether that happens or not is entirely on Fed Ex. All deliveries from the UK into Ireland is a diseaster at the minute and the fact that yours only took a week and not a month as others are experiencing is really really lucky. Brexit is quite the mess on that front

Now as the laptop resetting? How are you turning it off, shouldn't make a difference what's connected to it when you click shut down the laptop should do exactly that, what are you doing to turn it off?

Not sure what you're third point is about?
 

CriSte

Member
so as long as cables any cables(cooler, monitor, charging, mouse whatever) are connected to it I can try turn it off all day, it wont work unless I disconnect everything from it, then it turns off, I turn it off from start menu
 

SpyderTracks

We love you Ukraine
so as long as cables any cables(cooler, monitor, charging, mouse whatever) are connected to it I can try turn it off all day, it wont work unless I disconnect everything from it, then it turns off, I turn it off from start menu
It's likely some process preventing shutdown, by the sounds of it some peripheral you have plugged in.

Can you post your full specs from the order page?
 

CriSte

Member
Chassis & DisplayProteus Series: 15.6" Matte QHD 165Hz 72% NTSC Widescreen (2560x1440)
Processor (CPU)Intel® Core™ i7 Eight Core Processor 11800H (2.3GHz, 4.6GHz Turbo)
Memory (RAM)32GB Corsair 3200MHz SODIMM DDR4 (2 x 16GB)
Graphics CardNVIDIA® GeForce® RTX 3080 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive1TB SEAGATE FIRECUDA 530 GEN 4 PCIe NVMe (up to 7300MB/R, 6000MB/W)
down_right_arrow.gif
Partitions: 1000GB
1st Storage Drive512GB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 450MB/W)
down_right_arrow.gif
Partitions: 512GB
Memory Card ReaderIntegrated Micro-SD Memory Card Reader
AC Adaptor1 x Proteus Series 230W AC Adaptor
Power Cable2 x 1 Metre UK Power Cable (Kettle Lead)
BatteryProteus Series Integrated Lithium Ion Battery, 56Wh
Thermal PasteARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & WirelessGIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0
USB/Thunderbolt Options3 x USB 3.0 PORTS + 1 x USB 3.1 Type C PORT AS STANDARD
Keyboard LanguagePROTEUS SERIES RGB BACKLIT UK KEYBOARD
Operating SystemWindows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
down_right_arrow.gif
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusBullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
BrowserMicrosoft® Edge (Windows 10 Only)
Notebook MouseINTEGRATED 2 BUTTON TOUCHPAD MOUSE
WebcamINTEGRATED 720P 30 FPS HD WEBCAM
Surge Protection6 Socket 2m Surge Protector
Warranty3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
Dead Pixel Guarantee1 Year Dead Pixel Guarantee Inc. Labour & Carriage Costs
Delivery2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build TimeStandard Build - Approximately 4 to 6 working days
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland


Detailed Specification
Dimensions & Weight
Dimensions (w x d x h)361 x 246 x 24.4mm
Weight2.21kg
ColourGrey brushed aluminium
Chipset
Processor Support11th Generation Intel Processor Support
Memory
Memory TypeSupports DDR4 2666MHz
Number of Modules2 x Modules
Maximum Supported Memory64GB
Hard Drive Capacity
Hard Drive Type1 x 9.5mm, 2.5" S-ATA HDD support
M.2 Port2 x M.2 2280 SSD Ports, 1 x WLAN M.2 2230
Display & Graphics
GraphicsChoice of graphics cards - refer to configurator.
Screen Size15.6 inch Widescreen
Native/Maximum Resolution2560 x 1440
BacklightLED
Refresh Rate165 Hz
NTSC72%
Audio
ChipsetHigh Definition Audio
ConnectionsHeadphone-out/ MIC-in phone jack
Speakers2 x 2W Stereo Speakers
Integrated MicrophoneYes, Array Microphone
Communications
LANGigabit LAN
Wireless SupportWireless LAN 802.11ax/ac/b/g/n (M.2 Interface)
Webcam720P HD Webcam
Keyboard & Mouse
Language SupportMulti-Language support
Pointing Device | Touchpad MouseBuilt in Multi GestureTouch pad
Backlit KeyboardYes
Memory Card Reader
Memory Card Reader1 x Micro SD Card Slot
Ports
USB3 x USB 3.1 ports, 1 x USB 3.1 Type C
LAN1 x RJ-45 jack
Display1 x HDMI, 1 x Mini Display Port
Headphone-OUT1 x Headphone-out/ MIC-in phone jack
DC-in1
Webcam
Webcam720P HD Webcam
Battery & Power Lead
Battery CapacityLithium-Ion, 56.24Wh
Typical Battery LifeUp to 3 Hours
Power Lead & AC Adpater1 x Power Lead included with AC Adapter
Security
Kensington LockYes
 

SpyderTracks

We love you Ukraine
Chassis & DisplayProteus Series: 15.6" Matte QHD 165Hz 72% NTSC Widescreen (2560x1440)
Processor (CPU)Intel® Core™ i7 Eight Core Processor 11800H (2.3GHz, 4.6GHz Turbo)
Memory (RAM)32GB Corsair 3200MHz SODIMM DDR4 (2 x 16GB)
Graphics CardNVIDIA® GeForce® RTX 3080 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive1TB SEAGATE FIRECUDA 530 GEN 4 PCIe NVMe (up to 7300MB/R, 6000MB/W)
down_right_arrow.gif
Partitions: 1000GB
1st Storage Drive512GB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 450MB/W)
down_right_arrow.gif
Partitions: 512GB
Memory Card ReaderIntegrated Micro-SD Memory Card Reader
AC Adaptor1 x Proteus Series 230W AC Adaptor
Power Cable2 x 1 Metre UK Power Cable (Kettle Lead)
BatteryProteus Series Integrated Lithium Ion Battery, 56Wh
Thermal PasteARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & WirelessGIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0
USB/Thunderbolt Options3 x USB 3.0 PORTS + 1 x USB 3.1 Type C PORT AS STANDARD
Keyboard LanguagePROTEUS SERIES RGB BACKLIT UK KEYBOARD
Operating SystemWindows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
down_right_arrow.gif
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusBullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
BrowserMicrosoft® Edge (Windows 10 Only)
Notebook MouseINTEGRATED 2 BUTTON TOUCHPAD MOUSE
WebcamINTEGRATED 720P 30 FPS HD WEBCAM
Surge Protection6 Socket 2m Surge Protector
Warranty3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
Dead Pixel Guarantee1 Year Dead Pixel Guarantee Inc. Labour & Carriage Costs
Delivery2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build TimeStandard Build - Approximately 4 to 6 working days
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland


Detailed Specification
Dimensions & Weight
Dimensions (w x d x h)361 x 246 x 24.4mm
Weight2.21kg
ColourGrey brushed aluminium
Chipset
Processor Support11th Generation Intel Processor Support
Memory
Memory TypeSupports DDR4 2666MHz
Number of Modules2 x Modules
Maximum Supported Memory64GB
Hard Drive Capacity
Hard Drive Type1 x 9.5mm, 2.5" S-ATA HDD support
M.2 Port2 x M.2 2280 SSD Ports, 1 x WLAN M.2 2230
Display & Graphics
GraphicsChoice of graphics cards - refer to configurator.
Screen Size15.6 inch Widescreen
Native/Maximum Resolution2560 x 1440
BacklightLED
Refresh Rate165 Hz
NTSC72%
Audio
ChipsetHigh Definition Audio
ConnectionsHeadphone-out/ MIC-in phone jack
Speakers2 x 2W Stereo Speakers
Integrated MicrophoneYes, Array Microphone
Communications
LANGigabit LAN
Wireless SupportWireless LAN 802.11ax/ac/b/g/n (M.2 Interface)
Webcam720P HD Webcam
Keyboard & Mouse
Language SupportMulti-Language support
Pointing Device | Touchpad MouseBuilt in Multi GestureTouch pad
Backlit KeyboardYes
Memory Card Reader
Memory Card Reader1 x Micro SD Card Slot
Ports
USB3 x USB 3.1 ports, 1 x USB 3.1 Type C
LAN1 x RJ-45 jack
Display1 x HDMI, 1 x Mini Display Port
Headphone-OUT1 x Headphone-out/ MIC-in phone jack
DC-in1
Webcam
Webcam720P HD Webcam
Battery & Power Lead
Battery CapacityLithium-Ion, 56.24Wh
Typical Battery LifeUp to 3 Hours
Power Lead & AC Adpater1 x Power Lead included with AC Adapter
Security
Kensington LockYes
If you can upload a screenshot of your Windows update page?

 

SpyderTracks

We love you Ukraine
this one downl;oads just now
Windows isn't configured yet so it's not surprising it's not working correctly. You need to apply all updates including optional driver updates.

Also, you need to uninstall Bullguard as it causes lots of issues.

Once that's done we can retest
 

CriSte

Member
windows up to date, and the bullguard ive uninstalled it, but still resets whenever I press to turn off on start menu, and resets if I press to reset
 

SpyderTracks

We love you Ukraine
windows up to date, and the bullguard ive uninstalled it, but still resets whenever I press to turn off on start menu, and resets if I press to reset
Try the following:

  1. Use the keyboard shortcut Windows-Pause to open the System Control Panel applet. ...
  2. Select "Advanced system settings".
  3. Activate "Settings" under Startup and Recovery.
  4. Remove the checkmark from "Automatically restart"
  5. Close the configuration windows.
 

CriSte

Member
I cant really follow your instruction, they dont match my windows or I'm in the wrong place following the instructions
 
Top