FerrariVie
Super Star
Same here
RAM PROBLEM AND OVERHEATING NEW RECOIL 15.6
- Thread starter wwwmagnottait
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Hi. Just a friendly reminder, let’s not get into badmouthing PCS tech support. They do fine work and although you’ve not had a response, there could well be many circumstances contributing to this. The forum is not a place to be defamatory to them.
It’d be a beautiful world if they could get back to you within seconds but sadly circumstances will always apply. They have a finite amount of staff who are qualified to assist you, they have more new customers (some of whom require the most basic and time consuming help) than ever thanks to our COVID lockdown lifestyles, and if you emailed them you’re quite simply in a vast queue to be answered. If you need a quick response, it’s always preferable to call them.
I’ve only had one occasion where I required their tech support but they were extremely helpful and fixed my issue whilst on the call.
I would urge you to either be patient, or pick up the phone if you’re needing help more rapidly.
wwwmagnottait
Bronze Level Poster
I respect your opinion.
But, till now and for the money I spent, I’m not satisfied and I think I have all the rigjhts to express my disappointment. PS I alteady called them last week. Told me so send an email. No answers. Called again today, and told me to send another email. Let’s see if they’ll answer this time...
SpyderTracks
We love you Ukraine
Which number did you call on? The Italian number or the UK one?
wwwmagnottait
Bronze Level Poster
Italian. And, sorry not to mention iit before....my complaints are for Italian support ONLY!
Okay, well that’s a little more understandable then. Unfortunately they don’t have a physical base in Italy, it’s a smattering of staff here in the UK that can speak Italian. So there’s physically less people able to assist with enquiries from Italian customers. I am able to appreciate your frustration a little more knowing that.
However, rest assured that you have not been forgotten about, I’m sure they will assist as soon as they can. If you speak English well, you may be able to get support quicker that way.
wwwmagnottait
Bronze Level Poster
I agree...I'll wait the next day and, if they not answer me yet, I'll write directly to UK support
SpyderTracks
We love you Ukraine
Just use the webchat, email on any domain is not advised, it's always recommended to call or use the webchat.
wwwmagnottait
Bronze Level Poster
I do confirm: I have the MUX setting in my CC, and I swithced as suggested, the reboot.
But...nothing changes on the benchmark results \ temperatures
wwwmagnottait
Bronze Level Poster
@SpyderTracks I used the webchat. They told me to wait 72 hour since my email and I'll receive an answer 100%.
Yesterday 72 hours has passed (I wrote on 30 Nov h 11:27), but no trace of an answer by tech support.
So I used the webchat again: they told me that the webchat is for sales advicecs only and that they can't help me
I'll keep on be very disappointed...
SpyderTracks
We love you Ukraine
I've merged all your posts together as you're posting in multiple places and hence getting confused information.@SpyderTracks I used the webchat. They told me to wait 72 hour since my email and I'll receive an answer 100%.
Yesterday 72 hours has passed (I wrote on 30 Nov h 11:27), but no trace of an answer by tech support.
So I used the webchat again: they told me that the webchat is for sales advicecs only and that they can't help me
I'll keep on be very disappointed...
Just stick to the one thread please.
The memory issue is not an issue, it's a bug with CPU-Z
The temperature issue, on reviewing your initial temps, I'm not sure there's any problem actually, those appear quite normal.
Last edited:
Vergaro98
Super Star
Try to go on BIOS (press f2) and look if the mux switch is really on. Maybe the CC is not working correctly. What's the version of your CC?I do confirm: I have the MUX setting in my CC, and I swithced as suggested, the reboot.
But...nothing changes on the benchmark results \ temperatures
wwwmagnottait
Bronze Level Poster
@SpyderTracks, and regarding performances? It is undoubtful that, considering my system specs, my performances are really low and below configurations with lower video cards and processors.
Regarding temperatures, in the first thread's page I didn't use HWinfo, you can find them in the other pages, i.e. (and CPU temp worries me in particular)
Regarding temperatures, in the first thread's page I didn't use HWinfo, you can find them in the other pages, i.e. (and CPU temp worries me in particular)
SpyderTracks
We love you Ukraine
If you're worried about temps then the first thing you need to do is repaste as already advised.
wwwmagnottait
Bronze Level Poster
3.1.35.0
Vergaro98
Super Star
You are on W10 right?
Do you have a look on BIOS?
wwwmagnottait
Bronze Level Poster
I'm on Win 11 Home 64 bit
Checked the BIOS and was corectly setted on dGPU only
I do confirm: no noticeable changes on performaces and temperatures
Vergaro98
Super Star
Are you sure that you have the CC for W11? Because I've the 3.1.35.0 and I'm on W10. Where do you download the CC?
wwwmagnottait
Bronze Level Poster
It was already installed on my notebook when I received. Before you ask it, it was not the Windows pc Specialist test OS, I bought Win 11 license in the order and when I received the notebook and first powered up I followed all the installation procedure of Windows. At the end I found CC in the tray
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