Random Freezes with no real cause

VirtualDevil

VirtualDevil

Silver Level Poster
Hi Guys,

In recent receipt of my new build and couldn't be happier. Although I have an issue that's rather frustrating - random freezes that can only be rectified by hitting the restart button on the rig. Might be handy to note that I can still move the mouse around and access task manager when this happens but cannot use anything on the task bar, or open any other applications. When trying to restart via task manager it just goes to spin as if it's restarting for ages until the manual restart is pushed.

These freezes can happen when doing anything, from gaming, browsing edge to just sat idling.

I'm at a loss of how to read the event viewer properly so I've provided the recommended BSOD files although I'm not getting any BSOD's.

https://drive.google.com/file/d/18b81Zqff7TTKOHTbNtAhex7X3wFNMXLU/view?usp=sharing - Application

https://drive.google.com/file/d/1DJB2Ath2GXXEUL_vfV3YPvXNYT6_GOqM/view?usp=sharing - System

Notable things I've done since receiving build:

- Windows Security wouldn't update, so tried to reset Windows 10 and try again. This didn't work either, ended up installing and running Outriders which seemingly provided the missing .NET files that allowed the final Windows security update to complete.

- Ran mdsched.exe last night to test the RAM, both sticks passed this particular test.

- Installed rear exhaust fan last night.

Thank you in advance for your help, I've already seen this community provide fantastic technical support from lurking.

Case
CORSAIR iCUE 465X RGB GAMING CASE
Processor (CPU)
AMD Ryzen 5 5600X Six Core CPU (3.7GHz-4.6GHz/35MB CACHE/AM4)
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3600MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3060 Ti - HDMI, DP - Changed to 3070
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
CoolerMaster MasterLiquid Lite 240 High Performance Liquid Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 15 to 17 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
Price: £0.00 including VAT and Delivery
Click to expand...
 
ubuysa

ubuysa

The BSOD Doctor
VirtualDevil said:
Hi Guys,

In recent receipt of my new build and couldn't be happier. Although I have an issue that's rather frustrating - random freezes that can only be rectified by hitting the restart button on the rig. Might be handy to note that I can still move the mouse around and access task manager when this happens but cannot use anything on the task bar, or open any other applications. When trying to restart via task manager it just goes to spin as if it's restarting for ages until the manual restart is pushed.

These freezes can happen when doing anything, from gaming, browsing edge to just sat idling.

I'm at a loss of how to read the event viewer properly so I've provided the recommended BSOD files although I'm not getting any BSOD's.

https://drive.google.com/file/d/18b81Zqff7TTKOHTbNtAhex7X3wFNMXLU/view?usp=sharing - Application

https://drive.google.com/file/d/1DJB2Ath2GXXEUL_vfV3YPvXNYT6_GOqM/view?usp=sharing - System

Notable things I've done since receiving build:

- Windows Security wouldn't update, so tried to reset Windows 10 and try again. This didn't work either, ended up installing and running Outriders which seemingly provided the missing .NET files that allowed the final Windows security update to complete.

- Ran mdsched.exe last night to test the RAM, both sticks passed this particular test.

- Installed rear exhaust fan last night.

Thank you in advance for your help, I've already seen this community provide fantastic technical support from lurking.
Click to expand...
Can you make the files public please?

Also, can you export and upload your driver list? Here's how...

Open an elevated PowerShell session and enter the following command...

DriverQuery | Out-File C:\drivers-VirtualDevil.txt

This will create a file in the root of your C: drive called drivers-VirtualDevil.txt, upload that file either directly to here or to the cloud with a link to it here.
 
VirtualDevil

VirtualDevil

Silver Level Poster
ubuysa said:
Can you make the files public please?

Also, can you export and upload your driver list? Here's how...

Open an elevated PowerShell session and enter the following command...

DriverQuery | Out-File C:\drivers-VirtualDevil.txt

This will create a file in the root of your C: drive called drivers-VirtualDevil.txt, upload that file either directly to here or to the cloud with a link to it here.
Click to expand...
Hi Ubuysa,

Glad to see your name pop up :)

https://drive.google.com/file/d/1DJB2Ath2GXXEUL_vfV3YPvXNYT6_GOqM/view?usp=sharing - should now be public
https://drive.google.com/file/d/18b81Zqff7TTKOHTbNtAhex7X3wFNMXLU/view?usp=sharing - should now be public

Driver files attached.

Hopefully the above all works, I'm a bit of a rookie!
 

Attachments

  • drivers-VirtualDevil.txt
    54.9 KB · Views: 308
ubuysa

ubuysa

The BSOD Doctor
There's nothing terribly exciting in your System log, except for a few kernel power errors indicating improper shutdown - due to these freezes I guess? I'm also unable to correlate the timestamps for any events in your Application log with events in the System log, that means it's looking unlikely that any of the Application log events actually caused the freezes.

There are a number of application errors in your Application log, most notably for GamingServices.exe. A typical example is below...

Clipboard01.jpg

Note the exception code of 0xc0000005, this is a memory access violation. That means that an attempt was made to access a RAM location that was invalid - either it was not allocated, not owned by this process, or possibly faulty.

There are a couple of similar errors for GamingServices.exe with exception code 0xc0000374 and that indicates a heap corruption. A heap is a general memory pool from which memory allocations are serviced.

The common denominator in both of these exception codes is RAM. They are both failures during a RAM access. For want of anything more concrete to suggest I think it would be worth you downloading Memtest and testing your RAM. Allow this free version to complete all four iterations of the 13 tests, even a single error indicates faulty RAM. In that case test each stick one at a time.

Even if Memtest passes it might be worth your time removing one RAM stick for a few days to see whether it stops the freezing - Memtest can't guarantee that RAM is good, it can only try and make it fail. :)
 
VirtualDevil

VirtualDevil

Silver Level Poster
ubuysa said:
There's nothing terribly exciting in your System log, except for a few kernel power errors indicating improper shutdown - due to these freezes I guess? I'm also unable to correlate the timestamps for any events in your Application log with events in the System log, that means it's looking unlikely that any of the Application log events actually caused the freezes.

There are a number of application errors in your Application log, most notably for GamingServices.exe. A typical example is below...

View attachment 24765

Note the exception code of 0xc0000005, this is a memory access violation. That means that an attempt was made to access a RAM location that was invalid - either it was not allocated, not owned by this process, or possibly faulty.

There are a couple of similar errors for GamingServices.exe with exception code 0xc0000374 and that indicates a heap corruption. A heap is a general memory pool from which memory allocations are serviced.

The common denominator in both of these exception codes is RAM. They are both failures during a RAM access. For want to anything more concrete I think it would be worth you downloading Memtest and testing your RAM. Allow this free version to complete all four iterations of the 13 tests, even a single error indicated faulty RAM. In that case test each stick one at a time.

Even if Memtest passes it might be worth your time removing one RAM stick for a few days to see whether it stops the freezing - Memtest can't guarantee that RAM is good, it can only try and make it fail. :)
Click to expand...
Thanks so much for analysing Ubuysa, really appreciate it.

I'll get Memtest ran as soon as possible and report back after trialling your points above.

If Memtest passes, I do have 2 x 8gb 3200 Corsair Vengeance in my old build which I could look at switching over as a tester?

Yes the improper shutdowns were due to the freezing and inability to power down any other way.

Thanks again!
 
C

ColEyt

Gold Level Poster
I had the same issue a couple of days ago, could move mouse and select folders etc but couldnt do anything else, thus requiring a reset of the pc.

Nothing was showing in the event logs, other than the "unexpected shutdowns" following my resets.

However I did notice within AMD Radeon Software that I had the following notification

Default Radeon WattMan settings has been restored due to unexpected system failure

A quick google of that message gave the solutions, ie Windows Updates, Drivers etc

Noted that AMD Software was also stating that there was a GPU update, so went and installed that, and since then (touch wood) been no further issues.

I appreciate that you have a Nvidia card so will not be the exact same issue as mine, but the AMD issue relates to power management settings, so maybe something to consider.

For anyone who wants to read a better description of the issue than I am able to convey, link below

techquack.com

The Windows bug "Radeon WattMan default settings were restored after an unexpected system crash" has been fixed - TechQuack

AMD users have reported that Radeon WattMan sometimes stops working on their PC. D has offered no explanation for this unexpected problem, and there is [...]
techquack.com techquack.com
 
Last edited:
VirtualDevil

VirtualDevil

Silver Level Poster
Hi Ubuysa,

I ran MemTest64 overnight with 0 errors, screenshot below. Granted this wasn't 86 and I do have this loaded on to a USB ready to go if you think it's worth it post the 64 test?

Another thing that came to mind was using a HDMI>DP adapter to run my second screen, could that impact the system at all? Main screen runs off the HDMI output and my secondary is running from DP adapter to HDMI cable.

No freezes yesterday (heavy rare Sunday gaming session or overnight at all whilst running MemTest.)

Thanks as ever.

@ColEyt - thanks for this mate, I'll get a look. One thing in my system log that did make me laugh a bit was the below:

The RasMan service depends on the SstpSvc service which failed to start because of the following error:
The operation completed successfully.

1618211280724.png
 
VirtualDevil

VirtualDevil

Silver Level Poster
ubuysa said:
Please run Memtest86, it's the best memory testing tool we have.
Click to expand...

Hi Ubuysa,

I had another freeze up today, same scenario and I think same logs but I've uploaded again anyway for any doubt.

It's been the first freeze since I've posted. Notably was playing Outriders for a while and then generally idling/discord/edge browsing.

Subsequently ran Memtest86 after the freeze and both sticks passed this test. (Snip below)

Application V2 = https://drive.google.com/file/d/1KXB7JoYtnrd-I7f9r5iKdyHL5Gdc5BVJ/view?usp=sharing
System V2 = https://drive.google.com/file/d/1jK4i3mWv-8V8P84B7bXbvo-1oYn4VTHS/view?usp=sharing

(looking at these results, have I done the right thing? it reads very CPU heavy as opposed to RAM lol)
1618591431910.png
 
VirtualDevil

VirtualDevil

Silver Level Poster
Do you think it's worth switching my RAM over to a pair of sticks from my old build to see if the problem persists?
 
VirtualDevil

VirtualDevil

Silver Level Poster
Just as a brief update.

Installed the latest chipset drivers and although I haven't experienced issues or had the time to use the PC long enough to test, I've taken out 1 stick of RAM and reseated the other. So far so good on the first RAM stick test, I plan to run it all day today and perhaps give it a solo Memtest run tonight before switching sticks for the next few days run.

Generally just sitting idle, browsing edge & youtube. Plan to install a couple of games as I did notice a freeze previously where I was mid-install.

Thanks both for your help so far.
 
VirtualDevil

VirtualDevil

Silver Level Poster
VirtualDevil

VirtualDevil

Silver Level Poster
Well Memtest passed that stick, I know it's not going to find faults all the time.

PCS are sending me some new sticks out after the freeze using 1 stick earlier. My thinking is to replace the ram over the weekend with my DDR 3200 sticks from the old build and see how it plays out before the new sticks arrive.

Back to square one if it isn't RAM.
 
VirtualDevil

VirtualDevil

Silver Level Poster
Update for anyone with the same issue, talking to myself 😂

Ran the PC all weekend on some spare corsair vengeance DDR4 3200 I had, SO FAR so good. Basically had it running most of the weekend bar overnight and a few hours here and there.

New RAM arrived today from PCS. Going to see off the weekend with the 3200 and then put the new 3600 back in tomorrow and see how we go.

Thanks @ubuysa for pinpointing the potential issue, certainly so far it seems to of been flaky ram.
 
ubuysa

ubuysa

The BSOD Doctor
VirtualDevil said:
Update for anyone with the same issue, talking to myself 😂

Ran the PC all weekend on some spare corsair vengeance DDR4 3200 I had, SO FAR so good. Basically had it running most of the weekend bar overnight and a few hours here and there.

New RAM arrived today from PCS. Going to see off the weekend with the 3200 and then put the new 3600 back in tomorrow and see how we go.

Thanks @ubuysa for pinpointing the potential issue, certainly so far it seems to of been flaky ram.
Click to expand...
Fingers crossed, do let us know. :)
 
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