Random Reboots

[Johno]

Hey everyone

I received a PC specialist mini PC as a Christmas gift and a few weeks ago I started to get random reboots, I tried all the normal steps such as anti virus / malware scans and checking the all latest drivers but continued. I decided to backup all my data and perform a fresh install from the media supplied from PC specialist but this has continued.

I hope someone here can give advice on the 2 crash reports I have

Spoiler: Crash 1

==================================================
Dump File : 021920-8640-01.dmp
Crash Time : 19/02/2020 11:16:44
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff802`48766bdc
Parameter 3 : fffffc8d`e2846798
Parameter 4 : ffff8700`cb8b9930
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+2996d7
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : atikmdag.sys+226bdc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\021920-8640-01.dmp
Processors Count : 16
Major Version : 15
Minor Version : 18362
Dump File Size : 2,395,964
Dump File Time : 19/02/2020 11:17:59
==================================================

Spoiler: Second

==================================================
Dump File : 021920-8765-01.dmp
Crash Time : 19/02/2020 11:19:18
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff802`49fc9437
Parameter 3 : ffff8202`dd52e690
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+1c1510
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+1c1510
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\021920-8765-01.dmp
Processors Count : 16
Major Version : 15
Minor Version : 18362
Dump File Size : 1,401,220
Dump File Time : 19/02/2020 11:20:14
==================================================

Many Thanks

 

[moosEh]

It looks like that could be a RAM issue or another hardware conflict.

If you have a spare USB then I would recommend using memtest86 to check there is no memory faults.

MemTest86 - Official Site of the x86 Memory Testing Tool

MemTest86 is the original self booting memory testing software for x86 and ARM computers. Supporting both BIOS and UEFI, with options to boot from USB.

www.memtest86.com

Steps to use it are below.

PassMark MemTest86 - Memory Diagnostic Tool - Technical Information

MemTest86 is a memory test for x86 and ARM computers.

www.memtest86.com

 

[Johno]

Thanks for the advice, I have started the scan and I am about 10 minutes in and this is what is showing so far

https://imgur.com/a/wXZwxv6

 

[moosEh]

The RAM looks to be faulty I am afraid.

I would recommend getting in touch with our Customer Care Team. If you feel comfortable changing RAM then they might be able to advance replace the RAM. If not then they will be able to advise you the steps to follow to get it back to us.

 

[Johno]

Hi

i have spoken with them and arranged for new ram to be delivered tomorrow and the old ram to be returned. I will post an update in a few days if this has solved the issue.

thanks