Morning All,
Has anyone experienced issues with their laptop crashing when left idle?
For the last month or so I've been having problems with the system completely shutting down/crashing when left idle. There appears to be no issue when the system is in use.
If I leave the laptop on overnight and I come back the following morning to find it has completely powered off and none of previous session exists so it can't be hibernating. I made sure that the system is not set to sleep or shutdown at any time.
If I check the system log, each time I see Event 6008:
The last message logged prior to the shutdown commonly appears to be Event 17:
I've not been able to open the dump file, most likely due to the error below:
This article seems to tie in with the "corrected hardware error" as the PCI Express port is where the GPU is connected:
For a while I was thinking it was VMWare Workstation causing the crash but the last two times I've been to not have it or any VMs running. The last time I simply left the Windows Alarm and Clocks app running a stopwatch, this also had stopped when I powered the system back up.
Hopefully it's not related but about a month after I got the laptop it had to be RMA'd due to a GPU fault than the graphics card was related. This currently looks to be a bit too suspicious.
I'm considering a windows reinstall but if anyone else has any hints it would be appreciated.
Thanks
Lee
Laptop Specification Below:
Chassis & Display
Recoil Series: 17.3" Matte Full HD 300Hz 72% NTSC LED Widescreen (1920x1080) + G-Sync
Processor (CPU)
Intel® Core™ i9 Eight-Core Processor i9-11900K (3.5GHz) 16MB Cache
Memory (RAM)
128GB Corsair 2666MHz SODIMM DDR4 (4 x 32GB)
Graphics Card
NVIDIA® GeForce® RTX 3080 - 16.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Atlas & Super X-Fi
Wireless Network Card
GIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0
USB/Thunderbolt Options
2 x THUNDERBOLT 4 + 1 x USB 3.2 (TYPE C) + 3 x USB 3.2
Keyboard Language
PER-KEY RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Professional 64 Bit - inc. Single Licence [MUP-00003]
Operating System Language
United Kingdom - English Language
Has anyone experienced issues with their laptop crashing when left idle?
For the last month or so I've been having problems with the system completely shutting down/crashing when left idle. There appears to be no issue when the system is in use.
If I leave the laptop on overnight and I come back the following morning to find it has completely powered off and none of previous session exists so it can't be hibernating. I made sure that the system is not set to sleep or shutdown at any time.
If I check the system log, each time I see Event 6008:
Code:
The previous system shutdown at 03:21:47 on 23/05/2022 was unexpected.
The previous system shutdown at 11:16:02 on 22/05/2022 was unexpected.
The previous system shutdown at 19:36:19 on 21/05/2022 was unexpected.
The previous system shutdown at 04:06:55 on 21/05/2022 was unexpected.
The previous system shutdown at 20:05:40 on 06/04/2022 was unexpected.The last message logged prior to the shutdown commonly appears to be Event 17:
Code:
A corrected hardware error has occurred.
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Primary Bus: Device:Function: 0x0:0x1:0x0
Secondary Bus: Device:Function: 0x0:0x0:0x0
Primary Device Name: PCI\VEN_8086&DEV_4C01&SUBSYS_77151558&REV_01
Secondary Device Name:I've not been able to open the dump file, most likely due to the error below:
Code:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000113 (0x0000000000000019, 0x0000000000000001, 0x00000000000010de, 0x00000000000024dc). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 00000000-0000-0000-0000-000000000000.
Unable to produce a minidump file from the full dump file.This article seems to tie in with the "corrected hardware error" as the PCI Express port is where the GPU is connected:
Bug Check 0x113 VIDEO_DXGKRNL_FATAL_ERROR - Windows drivers
The VIDEO_DXGKRNL_FATAL_ERROR bug check has a value of 0x00000113 that indicates that the Microsoft DirectX graphics kernel subsystem has detected a violation.
docs.microsoft.com
For a while I was thinking it was VMWare Workstation causing the crash but the last two times I've been to not have it or any VMs running. The last time I simply left the Windows Alarm and Clocks app running a stopwatch, this also had stopped when I powered the system back up.
Hopefully it's not related but about a month after I got the laptop it had to be RMA'd due to a GPU fault than the graphics card was related. This currently looks to be a bit too suspicious.
I'm considering a windows reinstall but if anyone else has any hints it would be appreciated.
Thanks
Lee
Laptop Specification Below:
Chassis & Display
Recoil Series: 17.3" Matte Full HD 300Hz 72% NTSC LED Widescreen (1920x1080) + G-Sync
Processor (CPU)
Intel® Core™ i9 Eight-Core Processor i9-11900K (3.5GHz) 16MB Cache
Memory (RAM)
128GB Corsair 2666MHz SODIMM DDR4 (4 x 32GB)
Graphics Card
NVIDIA® GeForce® RTX 3080 - 16.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Atlas & Super X-Fi
Wireless Network Card
GIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0
USB/Thunderbolt Options
2 x THUNDERBOLT 4 + 1 x USB 3.2 (TYPE C) + 3 x USB 3.2
Keyboard Language
PER-KEY RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Professional 64 Bit - inc. Single Licence [MUP-00003]
Operating System Language
United Kingdom - English Language
