Hi there. I suggest you read the following thread in its entirety, also take note of who the users was because Roakes seems to have the updated chassis:I seem to be having the same issue with my new Recoil II 17.3" RTX 2070 which arrived this week. There seems to be some sort of power limit which reduces the performance until you sleep it and wake it up as you've also found.
I was on the phone with PCS earlier today but they were weren't able to help and I need to try calling them again tomorrow.
My timespy score comes in at around 6000 and after sleeping 7400.
Although I can't try the PhysX setting change as I don't seem to have the Nvidia control centre.
You need to contact PCS directly if you're not satisfied, nobody on here can help with the issues you raise here. If others are having similar concerns they too need to contact PCS directly. These fora are not an official support channel and they are not the place to resolve the issues of which you complain. I urge you and others to phone or write to PCS directly.Hi there. I suggest you read the following thread in its entirety, also take note of who the users was because Roakes seems to have the updated chassis:
After this thread and that thread, I realised I was given an older chassis model. Now I'm not 100% sure that our issues is linked to the fact we have an older model chassis, but regardless we should receive the latest model as we have paid for it. I wrote an email to them and will call them earlier next week if they don't reply to it by Wednesday. The outline of my message to them was really the fact that our laptop isn't performing the best it should be out of the box, missing features in the Gaming Centre app, and it's not the latest chassis model. So want this returned and to receive the right laptop for what I paid for.
I would suggest you also do this if you haven't done so already so that they are made aware. I would also encourage people who have got the same issue to write on this thread quickly as a reference for them to see that it's several people having this issue.
I removed your link only because it links to a private cloud service and since the file is an executable I'm concerned about the (albeit remote) possibility of malware. I'm sure it's genuine and I appreciate you're trying to help but it would be better for other users to get the file direct from PCS.I have found a further post in other forums. Quote:
I've sorted the LED Bar by calling PC Specialists to which they provided me with an .exe file (which also updated the turbo button to be switching between Gaming and Office, before it was activating full fan speed)
And he mentioned that their research team is currently looking into the GPU problem, so I guess is a common problem which will be fixed in the future.
There is a link to this file here:
[link removed by moderator]
I have tried this and it does enable a game mode / office mode for the fan button after a restart - perhaps this suggests a software issue - not sure. The poster also mentions the GPU issue, perhaps I'm assuming the boost in performance after putting the laptop to sleep and waking again.
Your activation issues are being discussed in your other thread at https://www.pcspecialist.co.uk/forums/showthread.php?62484-Recoil-II-Windows-10-activation-issues, it's best if all comments on the activation issues are placed in that thread and not here.Got mine today. 5784 first bench on 3dmark.
7171 after a quick sleep and awaken. To be honest im not best pleased at the minute. I can't activate my windows 10 home as it keeps saying the pro needs activating. A fresh install does nothing and I've tried various fixes regarding activation online and nothing works. I've noticed some light bleed at the bottom (which could be normal but anyway) and now it appears that I've got one of the bad batch which underperforms unless you sleep and then wake again. What is going on?