RESOLVED - Feedback on recent purchase

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Gebb

Active member
Does this startup behaviour happen only on battery or also with the charger plugged in? Does it also happen with the battery out and the charger plugged in?

Do you see nothing at all on screen?

Would you say that the problem only occurs when the laptop has been left unused for a while?

Do you fully shut the laptop down when you're finished or do you sleep or hibernate it?
It happens with ir without battery, puggle or unplugged.

nothing on the screen

Can not say, since it came back I switched it on the day it returned from the RMA. One week later was already not working.

I fully shut up the laptop
 

ubuysa

The BSOD Doctor
Moderator
It happens with ir without battery, puggle or unplugged.

nothing on the screen

Can not say, since it came back I switched it on the day it returned from the RMA. One week later was already not working.

I fully shut up the laptop
OK. It doesn't feel like a RAM issue to me, and I note that PCS replaced your RAM in the last RMA. It might be worth trying one stick at a time as @SpyderTracks has suggested. You've got nothing to lose. :)

I don't see what else you can do apart from RMA it again or seek a refund.
 

scarpa1

Enthusiast
I do not feel confident about opening the laptop. I will try to contact PCSpecialist again to get it fixed or a refund, but it seems it is hard than ever to get in touch with them.
Can seem daunting but I'm no tech wizard, far from it but I managed to replace the battery on my ASUS GL752 which involved taking it apart, keyboard off etc.
It was only the keyboard cable connections which I found a fiddle as I have bigish hands, the rest was just taking screws out.

Obviously I knew what I was looking for once inside with it being the battery but I'm sure once you are inside you could post some pics and people will talk you through what to look for.
 

Gebb

Active member
I keep seeing these threads about people relying on their pc/laptop for work, doesnt anyone have a spare or contingency plan if its so important to the job role?
I am a just graduated student wich has been working as a waiter for three years while studying at university in a country which is not the one I born in. I have been saving for at least 2 and half years to buy this laptop and start to study overnight to prepare classes and try to change my job. Not all the people are running businesses with contingent plans / can rely on some sort of support. I called my business because I invested all of my energy in being able to work as a teacher and all of my projects were limited by hardware deficit.

I hope this make sense, I feel utterly stressed by this situation, I feel stuck after all the sacrifice I made to buy a laptop and feel completely ignored by a company that took all of my saving for a product that:

1. does not work

2. it is making me waste an incredible amount of time that I scheduled to use to finish the lectures I am preparing.
 

Gebb

Active member
OK. It doesn't feel like a RAM issue to me, and I note that PCS replaced your RAM in the last RMA. It might be worth trying one stick at a time as @SpyderTracks has suggested. You've got nothing to lose. :)

I don't see what else you can do apart from RMA it again or seek a refund.
Thanks for your Help @ubuysa and @SpyderTracks .

I will probably ask for a refund, but It seems impossible to get in touch with PCSpecialist.

Do you have any recommendation on how to proceed?

Sorry if I went a bit mad with my review and my attitude towards this issue. I hope you will understand my point of view by reading my previous comment.

Thanks again.

EDIT: I know it can sound pretty easy to someone that has experience with laptops and general PC building, but this laptop is the most valuable item I own and I do not want to take the risk to mess it up.
 

Gebb

Active member
If you're seeking a refund you'll have to call PCS and suffer the wait I'm afraid.
I will do. Thanks for the support, I already suffered it for 3 times for the first RMA, I will try to wake up early and be one of the first in the que.
 

Gebb

Active member
After 3:40 hours of waiting, I managed to talk with customer service.

My laptop will be taken back and a refund request has been created. Wish me good luck.
 

Stevewtw

Bronze Level Poster
3:40 hours of waiting is utterly unacceptable. I know it's a busy time but they really need to sort this out. If they are busier, they are making more revenue and so should invest. Also, COVID is no longer an excuse.

Live chat is rarely available now as well.
 

SlimCini

Prolific Poster
3:40 hours of waiting is utterly unacceptable. I know it's a busy time but they really need to sort this out. If they are busier, they are making more revenue and so should invest. Also, COVID is no longer an excuse.

Live chat is rarely available now as well.
Took me 1h40 on Monday last week and THAT razzed me off. If I added 2 more hours onto that I would have been spitting venom.

What's really got my goat over the last few years is the increasing number of companies who have prerecorded messages as their opening lines when you call saying they're busy because of an unexpected large number of calls. Firstly, if you have to pre-record a message saying as such, then it clearly can't be an unexpected phenomenen. Secondly, if you have that message playing for over 12 months then the number of calls is therefore completely 'normal', not unexpectedly high and you simply need better and more customer service.

If a company nowadays has that message I get so annoyed that when I get through to someone it's the first thing to discuss
 

Gebb

Active member
I do not think Covid affected PCSpeciaist to the point of having 3:40h of waiting time.

They were (before Covid) and they are a company that works prevalently online, hence I understand @Stevewtw point of view stating that Covid is not an excuse anymore.

Just for the record, I attached a screenshot of my call to PCSpecialist, just because I know that 3:39 hours might sound like an exageration.

(screenshot taken while still customer number 1 in the queue).
 

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Gebb

Active member
Seriously? Do you not watch the news?

Over 30,000 new cases a day and now tier 4 lockdown. How much worse does it have to get before you think it's having an impact?!
Surely Covid has a strong impact, I do not want to deny this affermation.
 

ubuysa

The BSOD Doctor
Moderator
The disruption of the supply chains worldwide has been unprecedented and PCS are likely fielding hundreds of calls a day from people wanting to know where their build is. Of course COVID is having an effect......
 

Gebb

Active member
The disruption of the supply chains worldwide has been unprecedented and PCS are likely fielding hundreds of calls a day from people wanting to know where their build is. Of course COVID is having an effect......
Surely a good point

Then they should consider stop taking new orders and prioritise those who already game them money for a faulty product.

Uthopistic? Probably, but this is my point of view at least.

I understand your point of view, but at least allow me to say that their customer aftercare is really poor.
 

SpyderTracks

Bingo Bango Orchestrator
Moderator
3:40 hours of waiting is utterly unacceptable. I know it's a busy time but they really need to sort this out. If they are busier, they are making more revenue and so should invest. Also, COVID is no longer an excuse.

Live chat is rarely available now as well.
This is an extremely naive statement. Really, are you not watching any news or experiencing any other companies issues? Everyone is affected massively at the moment.
 
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