RESOLVED NEW PC no monitor feed | PCSPECIALIST

RESOLVED NEW PC no monitor feed

Rendou

New member
Hello! My sister's new computer arrived from PCspecialist. Its the same build as mine and i managed to get mine working fine. However hers will not display anything on a monitor. We've tried DVI and HDMI and we've tried different cables and three different monitors but there is nothing. The same monitors work with my computer.

Other unusual things about her computer is that the AMD CPU fan is not spinning but its lights are on. It also came with three spare DVI to Thunderbolt/mini display ( i think) adapters when it is a DP connection. My computer came with a DP to DVI adapter and worked, so I'm assuming there is something wrong with the information with this computer, why did they think it needed three of the same DVI to thunderbolt adapter when it doesn't even have those? one other difference between mine and hers is that i got a more expensive case but i don't think that would make a difference.

Also the set up information says you should not turn it off until set up is complete, seeing as we cant even begin set up because we cant connect it to a monitor does this still apply? will windows set up fail if we turn it off?
 

Nursemorph

Spamtastic
Well, the case won't make a difference to the display or not.

You say the spec is the same as yours so this is the spec yes?:

Case
CIT DARK SOUL BLACK CASE
Processor (CPU)
AMD Ryzen 9 3900X 12 Core CPU (3.8GHz-4.6GHz/70MB CACHE/AM4)
Motherboard
ASUS® PRIME B450-PLUS (DDR4, USB 3.1, 6Gb/s) - RGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3000MHz (2 x 16GB)
Graphics Card
PNY QUADRO P2200 - 5GB GDDR5, 1280 CUDA Cores - 4 x DP
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
512GB INTEL® 660p M.2 NVMe PCIe SSD (upto 1500MB/sR | 1000MB/sW)
DVD/BLU-RAY Drive
NOT REQUIRED
Power Supply
CORSAIR 550W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD AMD CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 6 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 12 to 14 working days
 

Rendou

New member
Well, the case won't make a difference to the display or not.

You say the spec is the same as yours so this is the spec yes?:

Case
CIT DARK SOUL BLACK CASE
Processor (CPU)
AMD Ryzen 9 3900X 12 Core CPU (3.8GHz-4.6GHz/70MB CACHE/AM4)
Motherboard
ASUS® PRIME B450-PLUS (DDR4, USB 3.1, 6Gb/s) - RGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3000MHz (2 x 16GB)
Graphics Card
PNY QUADRO P2200 - 5GB GDDR5, 1280 CUDA Cores - 4 x DP
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
512GB INTEL® 660p M.2 NVMe PCIe SSD (upto 1500MB/sR | 1000MB/sW)
DVD/BLU-RAY Drive
NOT REQUIRED
Power Supply
CORSAIR 550W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD AMD CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 6 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 12 to 14 working days
Yes she bought the same computer as me so it should all be set up the same.
 

SpyderTracks

Huntsman
Moderator
Yes she bought the same computer as me so it should all be set up the same.
Is it definitely plugged into the GPU and not the motherboard?

what monitor connection is she using? Is the monitor set to the correct input?

you shouldn’t need any adapters, they’re just spare cables.
 

Rendou

New member
Is it definitely plugged into the GPU and not the motherboard?

what monitor connection is she using? Is the monitor set to the correct input?

you shouldn’t need any adapters, they’re just spare cables.
Yep it was all connected and in working order, ended up being a broken RAM stick preventing the computer from booting. Asked for a replacement in the mail c: thanks for the help!
 
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