RGB not working

[kieran mccarthy]

when i first stated up my laptop the rgb keyboard was working but i could not select the colors that i wanted so i installed the control centre fromthe pc specailist website and once that was instaled and the progamme was run it stopped working. And this problem is still occuring

 

[Martinr36]

can you please post your complete spec as there are a couple of versions of control centre

 

[kieran mccarthy]

Chassis & Display	Optimus Series: 17.3" Matte Full HD 120Hz 45% NTSC LED Widescreen (1920x1080)
Processor (CPU)	Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)
Memory (RAM)	16GB Corsair 2400MHz SODIMM DDR4 (2 x 8GB)
Graphics Card	NVIDIA® GeForce® GTX 1650 - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st Storage Drive	1TB SEAGATE 7mm SERIAL ATA III 2.5" HARD DRIVE WITH 128MB CACHE (7,200rpm)
1st M.2 SSD Drive	256GB PCS PCIe M.2 SSD (1900 MB/R, 1100 MB/W)
Memory Card Reader	Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor	1 x 150W AC Adaptor
Power Cable	1 x 1 Metre Cloverleaf UK Power Cable
Battery	Optimus Series Integrated 46WH Lithium Ion Battery
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless	GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options	1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language	OPTIMUS SERIES RGB BACKLIT UK KEYBOARD
Operating System	Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser	Microsoft® Edge (Windows 10 Only)
Laptop Cooling Stands	CoolerMaster NotePal L2 Laptop Cooler, up to 17.3 inch
Notebook Mouse	INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Mouse Pad	PCS Mouse Mat - XXL
Webcam	INTEGRATED 1MP HD WEBCAM
Surge Protection	6 Socket 2m Surge Protector
Warranty	3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build Time	FAST TRACK 3 WORKING DAY DISPATCH
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of

 

[Martinr36]

Which version of control center have you got

 

[kieran mccarthy]

it says control center u 1.1.0.24

 

[kieran mccarthy]

if someone could help it would be much appreciated

 

[Martinr36]

try uninstalling & reinstalling control centre, I assume you got it from your download area on the main PCS site

 

[kieran mccarthy]

i have tried a lot of things it was responsive until i installed the control center. this same problem happened to a friend of mine who ordrerd the same laptop a week earlier but his one just starting working one day. the only thing i havent tried is fully resetting the laptop as my friend tried this multiple times and that didnt work for him. it is not an easy thing to try and find information on as its custom so i was really hopping that soemone here would be able to help me, thanks

 

[SDFilm]

Have you checked if the control centre is blocked by your antivirus? With my laptop I initialy approved a block suggestion from my antivirus software as I didn't know why the control centre was there; I only later found that it's there for the RGB among other things and so I was able to turn the RGB back on once I unblocked it from the firewall/antivirus.

 

[kieran mccarthy]

Have you checked if the control centre is blocked by your antivirus? With my laptop I initialy approved a block suggestion from my antivirus software as I didn't know why the control centre was there; I only later found that it's there for the RGB among other things and so I was able to turn the RGB back on once I unblocked it from the firewall/antivirus.

i actually found a way to fix this problem is too if you have control center already installed and its not working then you have to go in the file location for the control center and run the file labeled unins000 which for me was found a C:\Program Files\OEM\ControlCenterU and once that application has uninstalled the control center reinstall from the downloads tab of your pc specialist account and make sure to run as administrator and then when the system restarts the RGB should be working perfectly. this may have been have been the same problem as you but i had turned off my antivirus and still nothing and didnt think to check if it was blocking it but thats what worked for me im just posting here to help anyone who may have the same problem thanks for replying though