RMA Timelines

[Maclaverty]

Had to RMA my desktop computer after only 8 days as it suddenly refused to turn on, the PSU just clicked and that was it!

I keep getting different timelines for RMA repairs and wondering if anyone has recently had a RMA repair and can tell me how long they had to wait? It's only 8 days old so I imagine all items will still be in stock for replacement.

 

[theb52s]

I've just had an RMA but it was on a laptop and they must have had the part in. I sent it last Thursday and received it back today. Would have been yesterday if I had been able to guarantee someone would have been able to take delivery. I'm pretty happy with 6 days.

 

[Maclaverty]

That's absolutely rapid timelines! I have absolutely everything crossed mine is the same as it's the first time for 20 years I haven't had a PC and feel like I'm missing a limb. What was up with your laptop?

 

[theb52s]

That's absolutely rapid timelines! I have absolutely everything crossed mine is the same as it's the first time for 20 years I haven't had a PC and feel like I'm missing a limb. What was up with your laptop?

This is the other thing that impressed me. I noticed a straight line of stuck pixels. I initially sent them a picture and they replied saying it looked like pressure damage. I wasn't aware of putting any pressure on the laptop but I hadn't noticed it straight away so wasn't really sure where the damage occurred or why. I wondered if they might quibble about it but they just told me to request the RMA and they replaced the screen.
End result, one extremely happy customer. When I get a new desktop I have no doubt I'll be using PCS again and I recommend them to anybody who I know is looking at a PC or laptop. Add in this forum and all the great people who give completely free advice even when you have probably asked the most stupid question imaginable.... you just can't go wrong!

 

[Maclaverty]

That is very good, I think mine is either a dead power unit or motherboard so hoping for an equally quick turnaround. I need it for work also which isn't ideal as now using a 9 old laptop which is not coping too well!