i cant check from home jonathan but i will ask PaulH to check tomorrow, it should have shipped today
Due to the nature of our forums (and the fact that they're less than 1 week old) we don't always get chance to monitor each thread as often as we'd like.
To be fair I know for a fact some LARGE companies (with dedicated staff that just work on forums) don't give time scales on replying to posts due to the nature of forums and the ability to read/post on them 24/7. For time sensative queries I would always phone is poss and use email as a secondary attempt.
As time goes on, and depending on how popular our forums become, we may well dedicate staff to our forums. We've gained 112 members in our first 12 days, so that's around 3650 members per year!
But for now this is all new for us
Very Well said. And very true. Honestly, you guys are doing a great job as it is. It can only get better aye!I think we need to crawl before trying to run, as so to speak the forums are very new and currently run by staff out of work hours, i think it all could be on the horizon with a bigger social print on the net and we have discussed it before, but right now we need to take it slowly and revise in the future.