While installing windows? I deleted all the partitions for the drive I wanted to install windows to, then installed it in the unallocated space.
If you meant downloading GPU drivers, I left that up to Windows updates.
RTX 3080 entire PC reboots itself
- Thread starter JackS96
- Start date
If you meant downloading GPU drivers, I left that up to Windows updates.
SpyderTracks
We love you Ukraine
What about all the other drivers though?
You need to install GPU drivers from nvidia, windows doesn’t have the full driver
So another update:
There's a good chance it's a CPU issue. I've checked out event viewer and every time there's a crash I get the following error in event viewer:
A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
From what I can tell the processor APIC ID changes each time depending on what I'm doing when it crashes, but it's always been that cache hierarchy error type. Had a look around online which I know has its own downsides, but there's a loooot of people reporting in with very similar problems and scenarios, overwhelmingly with Ryzen 5 CPUs (there's a few Ryzen 3's in there too).
I'm in contact with PCSpecialist about this now and they've been helpful, so hopefully they can shed some more light on the issue (and hopefully it won't result in an RMA)
There's a good chance it's a CPU issue. I've checked out event viewer and every time there's a crash I get the following error in event viewer:
A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
From what I can tell the processor APIC ID changes each time depending on what I'm doing when it crashes, but it's always been that cache hierarchy error type. Had a look around online which I know has its own downsides, but there's a loooot of people reporting in with very similar problems and scenarios, overwhelmingly with Ryzen 5 CPUs (there's a few Ryzen 3's in there too).
I'm in contact with PCSpecialist about this now and they've been helpful, so hopefully they can shed some more light on the issue (and hopefully it won't result in an RMA)
ubuysa
The BSOD Doctor
Not to pour cold water on your troubleshooting, but that looks like the processor cache error we were getting with 4 x 3600MHz RAM cards in an AMD build. I'd need the kernel dump to confirm though.
I realise you only have 2 x 3200MHz RAM cards but a CPU cache error isn't always a CPU issue.
AFAIK the previous issues were solved via a BIOS/AGESA update so it might be worth asking PCS whether that might be the case with you?
They actually just got back to me and told me my chipset drivers needed updating, so I've gone ahead and installed the latest drivers.
Now that they've been installed I'll see if there's some more improvement to the stability.
Before that though, I disabled core performance boost via my motherboard and that seemed to make the crashing problem disappear. It's not ideal but it worked as kind of a "duct tape" solution. With the new drivers installed I've re-enabled core performance boost, so fingers crossed everything is gravy now 🤞
JediMonsoon
Gold Level Poster
Would chipset drivers show up on windows updates or is this something you should check for as soon as you get your new pc?
Martinr36
MOST VALUED CONTRIBUTOR
They might show up under the drivers section in optional updates
SpyderTracks
We love you Ukraine
On Ryzen we've found that windows update quite often fails to install the correct one, and manually installing the latest from AMD often resolves unusual instability.
if you search the chipset of your motherboard for drivers: so "X570 drivers / B550 drivers" etc, it usually brings up the correct AMD page as a first result
If it were me, I'd manually install the latest from AMD just to be certain.
So this is what they asked me to send (I could find this under Device Manager) and after I sent this they replied saying my chipset needed updating:
This was basically showing up as some kind of mystery device and was flagged in Device Manager for having no driver. This was after a clean install of Windows with all updates installed.
They sent me a link to my motherboards website (in my case I have a ROG Strix x570-f) and I was able to download my driver from there.
JediMonsoon
Gold Level Poster
My PC is now in testing so hopefully should be with me shortly. Just trying to prepare the list of things so do on arrival. I knew it is all windows updates including optional ones until nothing more shows up. I shall check for the chipset drivers after that.
Any other tips that I should do first thing?
JediMonsoon
Gold Level Poster
I’ve got ASUS® CROSSHAIR VIII HERO WIFI (DDR4, PCIe 4.0, CrossFireX/SLI) - RGB Ready so hopefully will be able to find it easily? It’s all abit new to me.
SpyderTracks
We love you Ukraine
That x570, the link above first response is what you need.
So I've just had another unexpected crash while using Netflix in Firefox. This is with the new chipset drivers installed. Event viewer brings up the same error message.
I'm not sure if the following screenshot is of any help in relation to confirming that?
I'm not sure if the following screenshot is of any help in relation to confirming that?
SpyderTracks
We love you Ukraine
Which BIOS version are you on?
ubuysa
The BSOD Doctor
That is the PCI encryption/decryption device, it's driver is indeed part of the chipset driver package. TBH I'm puzzled as to how that driver could have been missing in the first place, although as has been mentioned, we know that Windows Update doesn't currently seem to be installing the best AMD chipset drivers....
WHEA is the Windows Hardware Error Architecture and that is triggered when there is a hardware fault, but the logs tell you very little about the error. I'd need to see the kernel dump which should have been written, it will be in the file C:\Windows\Memory.dmp. Please upload that to the cloud somewhere with a link to it here.
The 41 error is unimportant, it just tells you that Windows wasn't shut down properly. It's called Kernel Power because it indicates that the power was disconnected before the kernel had shutdown.
I've just had a look in my Windows folder but I can't see a memory.dmp file anywhere. Would it be found in a specific folder? I can see some WHEA dumps in a LiveKernelReports folder.
ubuysa
The BSOD Doctor
Those will do. Upload a couple of those.
ubuysa
The BSOD Doctor
Can you make it public please?