Hi, I got my laptop just 3 weeks ago, till today all seemed perfect functionally. This morning I turned it on, and just watching Netflix the screen turned off and never went on again. I tried to connected with an HDMI cable to my tv but nothing (I’m sure that the cable works fine, cause we use it with my boyfriend’s laptop). The screen is completely dead, it doesn’t show any brightness (not even the logo or the BIOS). The keyboard seems to work, the lights are on (if I press the button Fn+1 the fan goes in the turbo mode, as it should). I don’t know what happened all the sudden, It’s brand new like already said and I treated it like a jewel. If u need I can upload some videos or picture. I’m 100% sure that’s an hardware problem.
Screen Issue
- Thread starter hoshCC
- Start date
SpyderTracks
We love you Ukraine
Can you post your full specs from the order page?
| Chassis & Display | Nova Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) |
| Processor (CPU) | AMD Ryzen 7 3700X Eight Core CPU (3.6GHz-4.4GHz/36MB CACHE/AM4) |
| Memory (RAM) | 16GB Corsair 2666MHz SODIMM DDR4 (1 x 16GB) |
| Graphics Card | NVIDIA® GeForce® RTX 2060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1 |
| 1st Storage Drive | 500GB SEAGATE BARRACUDA 120 2.5" SSD, (upto 560MB/sR | 540MB/sW) |
| Memory Card Reader | Integrated Micro-SD Memory Card Reader |
| AC Adaptor | 1 x 230W AC Adaptor |
| Power Cable | 2 x 1 Metre UK Power Cable (Kettle Lead) |
| Battery | Nova Series 4 Cell Lithium Ion Battery |
| Thermal Paste | ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND |
| Sound Card | 2 Channel High Def. Audio + SoundBlaster™ Cinema |
| Bluetooth & Wireless | GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0 |
| USB/Thunderbolt Options | 1 x USB 3.2 PORT (Type C) + 2 x USB 3.2 PORTS + 1 x USB 2.0 PORT |
SpyderTracks
We love you Ukraine
If you get a torch (torch on your phone should do) shine it directly at the screen and take a look from the side, can you make anything out?
I'm wondering if the backlight has blown (although that wouldn't explain why HDMI out isn't working).... it's either that or the GPU has completely failed, but I would expect that to give some error beeps on boot up.
I'm wondering if the backlight has blown (although that wouldn't explain why HDMI out isn't working).... it's either that or the GPU has completely failed, but I would expect that to give some error beeps on boot up.
I tried with the torch but unfortunately I can’t see anything from any side.
And when I boot it up I can just hear the fan.
I don’t know if this is important too, but now the keyboard is flashing with different colours. And by the way thank you for answering, even at this time.
And when I boot it up I can just hear the fan.
I don’t know if this is important too, but now the keyboard is flashing with different colours. And by the way thank you for answering, even at this time.
SpyderTracks
We love you Ukraine
Ah, if the keyboard is flashing, it may be overheating.
I'd turn it off and leave it off until the morning, then come back on here and we'll go through some temperature monitoring. Don't use it in the meantime.
SpyderTracks
We love you Ukraine
You'll need to log an RMA then with PCS. They are open tomorrow, I think from 9AM, you can call them on 0333 011 7000