Sound playing both in speakers and headphones

[UnKnOwN992]

Evening all

Apologies if this thread sounds a bit stupid but im pluging my headphones in to listen to music, now im getting the pop up message to confirm that a line out has been plugged into the AUX connector, however it now all of a sudden seems to be playing both through the speakers and the headphones.

I tried googling for a answer however nothing seems to be working even checked for the latest update of the RealTek software and im no where

Any further recomendations?

Many thanks

 

[SpyderTracks]

Evening all

Apologies if this thread sounds a bit stupid but im pluging my headphones in to listen to music, now im getting the pop up message to confirm that a line out has been plugged into the AUX connector, however it now all of a sudden seems to be playing both through the speakers and the headphones.

I tried googling for a answer however nothing seems to be working even checked for the latest update of the RealTek software and im no where

Any further recomendations?

Many thanks

Is this a PCSpecialist build, can you post your full specs from the order page?

 

[UnKnOwN992]

Chassis & Display	Octane Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) + G-Sync
Processor (CPU)	Intel® Core™ i7 Eight Core Processor i7-9700K (3.6GHz) 12MB Cache
Memory (RAM)	32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card	NVIDIA® GeForce® RTX 2080 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive	1TB SEAGATE 7mm SERIAL ATA III 2.5" HARD DRIVE WITH 128MB CACHE (7,200rpm)
1st M.2 SSD Drive	1TB WD Black™ SN750 M.2 NVMe SSD (up to 3470MB/s R | 3000MB/s W)
Intel Optane Memory	32GB INTEL® M10 OPTANE MEMORY - USE WITH MECHANICAL HDD
Memory Card Reader	Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor	1 x 330W AC Adaptor
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Battery	Octane Series 8 Cell Lithium Ion Battery (82WH)
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless	GIGABIT LAN & KILLER™ WIRELESS-AC 1550 M.2 GAMING 802.11AC + BLUETOOTH 5.0
USB/Thunderbolt Options	4 x USB 3.0 Ports + 2 x USB 3.1 Type C Ports
Keyboard Language	OCTANE SERIES BACKLIT UK KEYBOARD WITH NUMBER PAD
Operating System	Genuine Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Supplied on USB Drive
Office Software	FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus	NO ANTI-VIRUS SOFTWARE
Browser	Firefox™
Carry Case	Tech Air 17.3" - 18.4" Premium Toploading Case
Notebook Mouse	INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Headsets	HyperX Cloud Stinger Gaming Headset
Games Controller	Xbox One Controller + Cable for Windows
Webcam	INTEGRATED 2.0 MP FULL HD WEBCAM
Warranty	3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
Dead Pixel Guarantee	1 Year Dead Pixel Guarantee Inc. Labour & Carriage Costs
Delivery	TIMED DELIVERY TO UK MAINLAND - MON-FRI (BEFORE 10.30AM)
Build Time	Standard Build - Approximately 6 to 8 working days
Promotional Item	Get Control & Wolfenstein: Young Blood w/ select GeForce RTX GPUs!
Promotional Item	Get Total War: Three Kingdoms & More w/ select Intel CPUs!
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

 

[SpyderTracks]

Can you have a look for the Clevo model number which should be on the underside of the laptop on a label?

 

[UnKnOwN992]

Can you have a look for the Clevo model number which should be on the underside of the laptop on a label?

im assuming its this one P775TM1

 

[SpyderTracks]

Thanks.

Try installing this driver: https://www.clevo.com.tw/en/e-services/download/ftpout_download.asp?sno=11121&no=3

For info, any drivers need to be gotten from www.clevo.com.tw, and this is the option for your chassis in the "services / downloads" section: