Testing process
- Thread starter Kschau
- Start date
Zfast4y0u
Member
well seams in my case they are either over testing or forgot to send damn thing, my PC has status ''awaiting dispatch'' for TWO weeks now, im calling em on monday, if i dont get pc by friday i might as well cancel the order, waiting over a month by next friday. and they want money first. so yeah. not so happy over here.Call them if you want to know, I'm sure they'll tell you. I'm quite sure PCS are making absolutely certain it's all working properly before they ship it. The last thing you or they want is to have to RMA it because they weren't thorough enough.
as example, i had my old laptop delivered to me from china in less time.
- Moderator
- #4
If its been awaiting dispatch for that long you definitely should call them, in fact I'd have called them after 2 days of awaiting dispatchwell seams in my case they are either over testing or forgot to send damn thing, my PC has status ''awaiting dispatch'' for TWO weeks now, im calling em on monday, if i dont get pc by friday i might as well cancel the order, waiting over a month by next friday. and they want money first. so yeah. not so happy over here.
, because it should generally go on the day it goes to awaiting dispatch or the next day (obviously not counting weekends as days in this case).
Zfast4y0u
Member
well, i ordered it just before chirstmass and (they got my money on 15.12.2017), i understand they probably have less men avaible and all, but waiting over 2 weeks now is not okay anymore, not to mention i paid arm and leg for it and i have to pay shiping costs too. so yea. not happy at all.
- Moderator
- #6
I'd be unhappy too if it had been awaiting dispatch for so long, and no word from them.
I think I'd have probably phoned them up to chase it before it got to 2 weeks myself.
But do phone them on Monday when they're next open and see what's going on. Let us know how it goes too.
I think I'd have probably phoned them up to chase it before it got to 2 weeks myself.
But do phone them on Monday when they're next open and see what's going on. Let us know how it goes too.
- Moderator
- #7
I have to agree with Rakk and Oussebon, why didn't you call PCS earlier? Clearly something catastrophic has gone wrong and only PCS can tell you what that is. I would call them first thing Monday morning.
Zfast4y0u
Member
well i called. and they are waiting STILL, on surge protector i included in order. srsly. could email and ask, can we send without it. but no, without notification and nothing. they should send it to me today without it. and by the way, when something is not avaible in stock, then they should tell costumer stright away and not pulling stunts like this.
- Moderator
- #9
I agree, PCS should have told you that the surge protector was not in stock. However, sending your PC without it would have meant PCS shipping the surge protector separately and that would have meant an additional cost, you may have been prepared to pay the extra cost but I agree that PCS should have given you the choice.
Using the phrase 'pulling stunts' is unwarranted however, it makes it appear as though you think that PCS are somehow trying to cheat you. Whilst I understand that you're annoyed that your whole new PC is delayed waiting for a surge protector, you would have saved yourself a lot of time and worry had you called PCS after a couple of days instead of waiting a couple of weeks...
Zfast4y0u
Member
i talked with em after they got the money, it was unclear to em what GPUs i ordered cause on website they had mistake and had 2 1080 gpus in list, one with 8gb vram and other with 11gb. so they had look into my order and knew my parts and everything, at that point their system show em, what is avaible and what not, it was not mentioned to me nothing is out of stock. i hope u understand now. they played a game probably hoping they will get the part fast and it wont take long, i could understand that cause i know how those things work. experienced person would call or send email at least and mention to me ''by the way 1 part is missing want to wait on it or should we send without it'' its logical sense to me. im not paying anything extra, this one is on em btw.
when i was dealing with DELL, i was getting phone call spam when ever something changes in order, is pc still on assembly line, is it ready to ship, when i will get it, when i got it they called and asked is everything okay and so on. here if u dont make moves nothing happens seams, lady on phone is probably cut from em (im not in england) so she has no idea untill costumer calls and asks wth is going on. pointing fingers on me now saying basicly its my fault is not okay also, i dont have to do anything, its their job to menage this kind of situations and be prepared for em. i dont have to do literally anything.
when i was dealing with DELL, i was getting phone call spam when ever something changes in order, is pc still on assembly line, is it ready to ship, when i will get it, when i got it they called and asked is everything okay and so on. here if u dont make moves nothing happens seams, lady on phone is probably cut from em (im not in england) so she has no idea untill costumer calls and asks wth is going on. pointing fingers on me now saying basicly its my fault is not okay also, i dont have to do anything, its their job to menage this kind of situations and be prepared for em. i dont have to do literally anything.
- Moderator
- #11
'They played the game'? I'm sure that PCS hoped and believed that the surge protector would arrive in time, PCS themselves may well have been let down by a supplier who didn't keep their promise, and I have already agreed with you that PCS should have advised you of the delay as soon as they became aware of it. That was their mistake, but suggesting that they're playing some game with you is ridiculous.
With the laptop and desktop I bought from PCS I was advised by email when there were items out of stock and I was able to make changes, that should have been the case with your order. Have you checked your email spam folder? PCS don't normally phone people I think, they contact you via email (AFAIK).
You are quite wrong to claim that 'I don't have to do literally anything'. I'm sure that 99% of people ordering from PCS receive their computers without them having to do anything else. However, in your case something was clearly amiss because no order should sit in awaiting dispatch status for long, yet you waited two weeks before contacting PCS to find out what was going on. I agree that you wouldn't normally expect to have to chase your order, but a reasonable person would have called PCS much sooner than you did.
I'm not pointing fingers nor blaming you, I have agreed that PCS should have contacted you, but if you had acted reasonably and contacted them after a few days of seeing it sitting in awaiting dispatch status you'd have been able to decide how to proceed almost two weeks ago.
Zfast4y0u
Member
yes, i had one email from em, recived it at 1h in the morning at sunday the 24th (want screen shoot?), it sounded like automated email and i didnt pay much atention to it. it said, there were some difficulties in test phase and they apologise, at monday or thusday not sure, status changed to ''ready to dispatch'' and after that i was sure everything is set and go since its ''ready'' for dispatch. under such conditions i cant connect two and two with missing part, if its said something wasnt right in test phase. first thing that i thought was, they probably had issues with that stupid oc of cpu. again, if part is not avaible it shouldnt be sold, like 1200w PSU that is grayed out from list of options when i want to select it. if they had done that in first place with this stupid cable, would spare me the hassle. again i disagree with you. this is zero my fault for anything that happend, i was more then patient with em and didnt want to cause any stress to ppl who work there, seams my good intentions are mistaken for me being idiot. thanks.
- Moderator
- #13
In the interests of friendly relations I never suggested that you were an idiot. I went to great pains in my previous post to point out that I was not 'pointing fingers nor blaming you' yet you seem intent on assuming I think you've been stupid.
For the record then, PCS are at fault here for not telling you that the surge protector was delaying the shipping of your order.
In your first post in this thread (which you hijacked by the way) you had a mini-rant, even putting TWO weeks in capitals. From what you have said here it now seems that you made some assumptions about what 'ready for dispatch' means and you 'didn't pay much attention' to an email from PCS. Saying that you 'didn't want to cause any stress to ppl who work there' is a strange thing to say because that's exactly what the people on the ends of the phones at PCS are there for.
The only reason I am continuing this dialogue is because you are still being passive-aggressive in your posting style and attempting to lay every ounce of blame for the late arrival of your order at PCS's door. PCS made a mistake, yet you made it worse for yourself by not calling them to find out what was going on and thus your initial mini-rant, and your continuing passive-aggressive posting style, are unwarranted and unnecessary.
I would urge anyone who is at all concerned about the status of their order to call PCS and ask.
Zfast4y0u
Member
first of all, you are moderator of this forum, if u think we are off topic in this thread, you can create new one and move my posts there (not sure where that would be). it wasnt my intention to hijack anything but i apologise none the less. things escalated a bit when i had to undergone through multiple posts trying to point out that i didnt mess up anything. if u didnt replay to me and started this post spam, this would be all over after my second post.
the email being sent to me was indeed automated one, i just checked it comes from PCZENTRUM like all other automated before and after it, also this type of email always starts with Mr./Mrs. bla bla and believe me, my name u cant mistake for womans one. time when it was sent proves it too, not to mention that email didnt contain anything in itself that could point out in any way that my order is not fully complete, what it said, was there were difficulties in testing phase, and thats all, past tense, were and not anymore. i cant believe you are holding urself still on that email and making something out of it, like its relevant to this particular issue when its clearly not.
order status was changed to ''waiting for dispatch'' on 27'th i just checked for exact datum.
you telling me im making asumptions on what ''waiting for dispatch'' really means, i dont know should that be explained at all. even on website under orders every status is described in details what it does. waiting for dispatch means, pc has undergone every testing, assembly process and has left ''assembly line'' (gonna call it like that on eng) and moved to part of lagger where goods is being loaded on trucks to send it off.
and last of all, i think should be great lawyer, you got the talent. argument wars are your strong side, but in this case its really nothing u can hold on beside telling me i waited too long before i got annoyed!
PC is on the way, and i really REALLY hope it wont get dmg'ed in transport, would bring lot of bad luck. but i think it should be okay since it comes on palette (idk if thats usual for pc specialist when shiping in other countries outside england). with all being said i wish you all good day.
the email being sent to me was indeed automated one, i just checked it comes from PCZENTRUM like all other automated before and after it, also this type of email always starts with Mr./Mrs. bla bla and believe me, my name u cant mistake for womans one. time when it was sent proves it too, not to mention that email didnt contain anything in itself that could point out in any way that my order is not fully complete, what it said, was there were difficulties in testing phase, and thats all, past tense, were and not anymore. i cant believe you are holding urself still on that email and making something out of it, like its relevant to this particular issue when its clearly not.
order status was changed to ''waiting for dispatch'' on 27'th i just checked for exact datum.
you telling me im making asumptions on what ''waiting for dispatch'' really means, i dont know should that be explained at all. even on website under orders every status is described in details what it does. waiting for dispatch means, pc has undergone every testing, assembly process and has left ''assembly line'' (gonna call it like that on eng) and moved to part of lagger where goods is being loaded on trucks to send it off.
and last of all, i think should be great lawyer, you got the talent. argument wars are your strong side, but in this case its really nothing u can hold on beside telling me i waited too long before i got annoyed!
PC is on the way, and i really REALLY hope it wont get dmg'ed in transport, would bring lot of bad luck. but i think it should be okay since it comes on palette (idk if thats usual for pc specialist when shiping in other countries outside england). with all being said i wish you all good day.
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- Moderator
- #15
Once you have your PC and have been able to put it through its paces, maybe post up a review on here: https://www.pcspecialist.co.uk/forums/forumdisplay.php?15-Show-off-your-new-PC-Laptop!
